Attentive crew, great service with regular rounds of drinks and trash collecting. Only complaint is the food, which was mediocre.
Attentive crew, great service with regular rounds of drinks and trash collecting. Only complaint is the food, which was mediocre.
Japan airlines is excellent. I had a great flight with them, and they are the consummate professionals. I booked my flight through Kayak and they sent it on to Underpricer. That felt really scammy. My Oneworld number would not attach to the reservation and I could not choose a seat. I called Japan Airlines and got one but it was in the back. Later I drove to the airport and worked with the excellent agents there to find a better one. Later that day, I got a phone call from Underpricer trying to upsell me the option of choosing a seat. It felt like a Spirit Airlines level crappy move. The flight itself was exactly as nice as you would expect from JAL. The meal was good and the flight crew was awesome.
Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.
Need new movies, a lots of them are 20-10 years old or older. It us a very long flight we need good entertainment. Please load more new movies!
Good and movies are so old. Needs to have more up-to-date movies.
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
1 hour late for unknown reasons. Passengers were not told why. We sat in the plane, I felt the 7 hour flight turned into an 8 hour flight.
Comfortable flight since I had the entire row to myself. Food was good too.
I didn’t get to make my flight due to some serious inconvenience ( got in a car crash o the way to the airport AND phone got stolen at the airport). I tried to check in online 24 hours in advance but they said it wouldn’t work online I had to do it in person. I got to the airport about 50 minutes before with my TSA pre, and they said they have up our seats on the flight already. Which was horrible. My sister and I missed spreading my grandfathers ashes in India with my family and was not able to celebrate his life. I spent a lot of my money on this and there nobody seems to be able to do anything. Just an all around horrible situation. I don’t think I will be using kayak and recommending to anyone if it is going to be like this.
I didn’t not like that I could not select my seat and ended up with the worse seat.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.
Waited 3 hours on a plane to de-ice due to manpower issues. Waited another hour and a half once we landed because of a gate issue. Missed my connections. Created. A total of 13 hours of delay.
Great, on time departure, friendly and accommodating crew, great leg room, Smith flight
Plane was turned around due to fog half way into the flight, Delta did not properly direct passengers to stay on same flight and instead failed to properly rebook on Alaska
Honestly, I didn’t expect that I will experience this long time wait during the check in. There was only one person who was taking care of the passengers for the economy class and it took us to wait about one hour to do our check i. As a result we barely get to the airplane as the gate was at the end of the airport. That is totally not professional where one crue is working at the registration desk with economy and 3-4 crues are helping for the business class.
Like most domestic flights in the US, you are basically on your own with this airline when it comes to food, so be sure to purchase meals and drinks ahead of time or expect to arrive starving and dehydrated (like I was).
You need to be a hacker to get the (Free) WiFi
I guess they don’t serve drinks on planes anymore
Not impressed. Only allowed one carry on on such a long flight.
The flight was good but my neighbor had the vent open full power for the whole flight and because the air was blowing from the side instead of from the top and I got very cold and ended up with a sore throat.
Bad experience with the delay n long wait time for connecting flight after missing the connection flight from Doha.
Wore experience due to delay and took me 3 days to reach my destination.
All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.
Excellent will be flying again in May with Qatar. to Botswana.
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Ultimate customer care humble and excellent service oriented crew , perfect timing maintained by the crew . My profound appreciation.
Asian Veng meal have Non Veg items which is not ok. Pure veg meals option are too less and they have inclusion of Vedgan and Lactos etc... which is taste less
Very very poor service. Authorities must take action against this airline immediately. Total failure to follow the rules and regulations of an international airline
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
Food could be better quality - everything else was excellent , thanks Lufthansa team . GOD bless you!!!
Great except my luggage was. Lost my entire. Trip and I had. To go buy things and waste. Time trying to find. My luggage
Plane was old and the persons chair in front wasn’t easy to move up so he had it back most of the flight including during meals. The touchscreen was not working well and selections weren’t good. First time on a flight I really had a hard time finding something to watch. The crew was great and without them, it would have been a bust. Pilot got us there in record time.
Overall good experience, just the delay of 2.5 hrs was a bummer.
Food could have tasted better and had more options - they ran out of vegetarian options. Considering this was business class, I don’t think that’s acceptable.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
You should change everything like maintaining cleanliness ,food is very bad and staff doesn’t care their passengers and there was no water in the washroom whole flight and lastly entertainment is very bad headphones won’t work as well. So basically you should change everything in your flight. I think l’m not going to travel in Lufthansa anymore. Very bad experience
Worst baggage handling system. Our bags were delayed and multiple calls to customer service agents didn't help. The customer service is really poor and do not provide any update. The airport ground staff also are not helpful in terms of providing right information. False information was provided that the bag has not reached SFO.
FA’s were awesome, aircraft was beautiful inside and out. Best first class experience I’ve ever had.
The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.
Terrible. The flight from Islamabad to London took 3 hours more then previously planned, I missed my connection to Chicago, and instead had to go New York, spend an extra day before arriving at my final destination. The return leg of the journey was similar. The connection time in Qatar was shrinked to less then an hour unannounced, I had to scramble to barely make it to my flight to Islamabad. Terrible experience, never using British airways again.
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
The crew on this flight were excellent. They were friendly and attentive. It really made the flight more enjoyable.
They canceled my flight , they put me on a different flight that was delayed and the connection was lost . They lost my luggage. And now I’m stuck with any of my belongings.
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.
Seat layout, flight/club attendant service, food variety and quality could have been better. Business class Standard is visibly low compared with 6 other airlines that we have traveled for the past two years.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
San Jose (SJC)United States
Bengaluru (Bangalore) (BLR)India
Bengaluru (Bangalore) - San Jose