The flight experience was very good! Especially the United Club!
The flight experience was very good! Especially the United Club!
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
the head jack on my seat didn't work and the power outlet didn't work for my seat
All good except paid for wifi that did not work
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The crew were really great, but the 4 hour delay in small chunks was the worst.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
Flight From PHX to CVG was on time, very professional staff
Excellent- plan was barely populated. I cannot remember a flight where I was able/encouraged to stretch out!
Flight attendants used to be nice to people. And any flight over 5 hours should have some kind of food other than tiny pretzels and one drink comped.
just overall disappointing, not a treat to travel these days....paying for Main Cabin Extra was not worth it.
The usual wait at Columbus once you land to get to an open gate (20 minutes) and then the usual 30 minutes for your luggage to appear.
American airlines put us on a connecting flight that only had 20 min layover. I made it by running down the concorce in Phoenix and was last one on the flight. Not acceptable!!!!!!!!!!!!!!!!!!!!!!!!!!!
Flight from PHL to PHX arrived 50 minutes early and a gate was available. First class flight attendant Stephanie was very friendly and polite. Sanitizing wipes should be provided with meals in addition to refresher towels.
Do a bit better with n first class offer some real food and pillows
Awful! The flight was delayed and we sat on the plane in DCA for an hour because fuel was out in the wrong part of the plane and would not be accessible during flight. So the plane had to be refueled in correct tank. They also allowed someone to get off of the plane. This delayed my six hour flight by an hour and made me miss my connecting flight. I ran to new gate and American Airlines agents new about the delay and even knew that I was trying to make the connection. They knew thru communication with my friend while in flight that I was in the airport and running to the new gate and they still closed the gate and refused to let me on the new flight despite plane still being at the gate. It was horrible and I had to be rebooked on a flight for 24 hours later. This has been a nightmare and if American Airlines can cause customers to be delayed and then have zero empathy as having an on time flight was more important to them than helping a customer who was delayed by no fault of her own, then it's seems that it's not a company that I want to continue to give my loyalty to. I'm so disgusted.
We experienced an involuntary change of schedule. Had 1st class tickets from Fresno to Bonaire, put us in coach from Miami to Bonaire a few days later - terrible flight, try to get a refreshment , water or a meal and air. We will never be subject to that again. I'd rather fly another airline that honors 1st class. Adding insult to injury AA reimbursed my wife's ticket $106.66 for the change in seating, me nothing. Haven't heard back from Customer Service, don't expect to - it's only online, can't speak with a live person. So the difference between 1st class and coach for that portion of the flight is only $106.66? Really? I've flown Delta and United on the same route, will go back to one of them again.
Scranton (AVP)United States
Phoenix (PHX)United States