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I’m a first time mom and traveled with my 18mo old boy and it was not a great experience with the flight attendants. They were not friendly or helpful at all. It’s hard enough traveling with a toddler and have people be rude and unkind does not help.

Loved the gate agent and flight attendants. All were extremely helpful.

There were no gluten free snacks and it wasn’t clear how to access entertainment.

watching out the window as the loaders bounced the luggage onto the carts as it was deplaned made me understand why some of my bags have been destroyed on the airline.

Window seat and a packed plane. A very uncomfortable flight.

My flights went about as good as they could be. I’ll always take Alaska when possible.

The pilot and crew did everything they possibly could on an airline flight to make everyone comfortable and fed and informed and both flights to and from were flawless and safe and I couldn't imagine flying on another airline when I visit the Hawaiian islands

The flight was so empty that some us up forward (in upgraded seats) had to be moved to the back of the plane. The crews handled this situation as well as could be, and I got a row to myself (but it was at the very back of the plane).

The flight diverted to SJC first, so about 3.5 hours delay arriving at LIH, 1:30am, I had to pay extra hundreds dollars to rent car.

Early arrival was welcome. Better selection of food and onboard entertainment would have made it better.

I'm a larger, athletic guy (6'2", 260lbs powerlifter) and I found the seats incredibly uncomfortable with minimal leg room, especially in a window seat. Now, I full understand that being smaller may change my view but even if I was 80lbs less, my legs would be the same size and I was sandwiched between my seat and the seat in front of me.

Horrible. This was not first class. This was a connecting flight whi h was late. My original flight never came. I hated the fact that delta gave me a connecting flight from New York to Orlando Florida. No meals and the television screens were not working. There wasn't even any power to charge your phones. This is NOT FIRST CLASS DELTA!!! Do better next time!

This flight was ridiculous. I had to have a connecting flight from New York to orlando Florida??? The flight left late and because it was a short flight there was no first class amenities. I had one alcohol drink. The flight crew was fine, but it sure did not feel like first class. Delta to me dropped the ball by giving me a connecting flight. By the time we got to Raleigh we would have missed the next flight. Lucky for me the flight never came so now I was stuck waiting for a later flight that came in late also.

Our flight was delayed in Atlanta. The staff could have gave us an explanation for the delay and how long it would be.

I liked the ease of checking in, luggage check in, wheel chair assistance, boarding and flight.

On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive. I also upgraded to comfort + , I didn’t feel it was worth it. There was no benefit

On my way home I had a layover. The flight from ATL to CLT was amended 5x while I was waiting. I could have driven home sooner. Overall from Dallas, Tx to Charlotte, NC I started my trip at 4:30pm, I didn’t get home until past midnight. I know things happen, but 5x to make me run back and forth in an airport from different terminals is excessive.

They did a fine job. Can't wait to use Delta in the future.

There was a loud squeaky sound the whole time we were flying.

Had a broken tray in business class. Crew just shrugged it off.

they made me check my carryon. There was space in the overhead bins.

The plane was delayed 2 hours. The wifi did not work. The seat in first class was not comfortable because the bottom felt like it lost all of its padding. And I did not like when the flight attendant made me wait at my seat to use the bathroom and didn't tell me why. If there were too many people using the 1st Class bathroom, she should have told me to go in the back, coach bathrooms. I guess I have to feel fortunate that they found 2 local pilots to still fly the plane tonight after the original pilots ended up at an airport 60 miles away due to high winds.

The crew were really great, but the 4 hour delay in small chunks was the worst.

Just a crappy airline. The same every time. You feel you are a cow on a farm. You are being being whipped and pulled.

Wasn’t very crowded. Seamless processes. No issues traveling with two little kids.

My interaction with the flight attendent Eve was horrible. I was seated in 3F and was blown away watching her repeatedly skip me as she took other customer orders for lunch...she took the customer next to me but skipped me, then took everyone's order around me (in front of and behind me) . After she had taken every customer's orders to include those behind me, she came to me and said we are out of everything except one last item. I was mortified, in that, I am a 1k flyer, had pre-ordered AND as an African American could only assume why she repeatedly skipped me...mortified. no words

The Flight was good, pilot seemed very skillful. My wheel chair sister who could barely walk was allotted the second last seat in the aircraft, with great difficulty she managed to reach on her seat, as she required attendance we were given separate seat, even on request no one cared, so much so there were single passengers who were given twin seats. May not be taken as complaint but a reminder to the checkin staff to keep in mind in future the allottment of wheel chair passengers seats.

Almost 2 hour delay in boarding with all standing ready to board at original time. No explanation given.

787-9 Transcon from IAD-LAX FYI no meals in premium plus, not considered Premium - seats are wonderful https://www.united.com/ual/en/us/fly/travel/inflight/premium-services.html Horrible handling of delayed flight

I was forced to gate check my carry on luggage. Somehow it did not arrive at my destination. I still have yet to receive my bag r days after arrival.

Overall the flights pretty good. The snacks we’re good and they were plenty of them. Both boarding and deplaning went quickly.

Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier

The flight was scheduled to depart DCA at 12:30 pm but was delayed twice on the ground so that we were finally scheduled to depart at around 4:00 pm. Once we boarded, it was announced that takeoff would be delayed again to fix a hydraulic problem which delayed our eventual takeoff until around 5:00 pm. Once we departed, it was a smooth flight back to ORD. We did not get any explanation about what caused the original significant delay. In my experience, this happens frequently with AA.

Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane

Everything was on time; the flight attendants and the gate personnel were very pleasant and helpful.

Our second leg to Jackson WY was unable to land due to weather. We were flown back to Dallas after stopping in SLC. We were given hotel rooms and vouchers. We were told that we would be back on the same plane in the morning. Instead we were given a different flight with different seats. Not a good experience. No one knew what was going on.

Perfect flight. On time departure and early arrival. Smooth flight.

Awful! The flight was delayed and we sat on the plane in DCA for an hour because fuel was out in the wrong part of the plane and would not be accessible during flight. So the plane had to be refueled in correct tank. They also allowed someone to get off of the plane. This delayed my six hour flight by an hour and made me miss my connecting flight. I ran to new gate and American Airlines agents new about the delay and even knew that I was trying to make the connection. They knew thru communication with my friend while in flight that I was in the airport and running to the new gate and they still closed the gate and refused to let me on the new flight despite plane still being at the gate. It was horrible and I had to be rebooked on a flight for 24 hours later. This has been a nightmare and if American Airlines can cause customers to be delayed and then have zero empathy as having an on time flight was more important to them than helping a customer who was delayed by no fault of her own, then it's seems that it's not a company that I want to continue to give my loyalty to. I'm so disgusted.

Help was available but timing was bad in my case

It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.