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The absolute coldest flight I’ve ever been on, even with a sweater and zip up sweatshirt. Was miserable the entire flight.

The cabin temperature was very warm. Flight attendant did not help when my 3 YO needed to go to the bathroom and it was close to landing time. She knocked and opened the door. I would appreciate more empathy towards the situation.

The flight was diverted and departed from San Jose instead of San Francisco. This could’ve been executed more smoothly because after arriving in San Jose it seemed like nothing was being processed correctly as needed for the gate agents to do their jobs well and the flight to leave on time

watching out the window as the loaders bounced the luggage onto the carts as it was deplaned made me understand why some of my bags have been destroyed on the airline.

I went Premium otherwise it would have been a long wait. On board I only asked for a cup of hot water and got lukewarm. Cabin crew have poor to no service. But great flight; it went smooth.

Great flight Pilot was friendly and kept us informed when small delay to de ice plane

Once again, AA overbooked this flight, stranding passengers in between blizzards in Jackson. At least this time the agent took volunteers - on my flight TO Jackson from LAX, AA simply cut off boarding midway through Group 7 without warning. This flight was mostly fine, with the exception of the flight attendants. They stowed my carry-on (and a few others') at the front of the plane, but didn't pull the bags out upon landing, nor even communicate to that there were bags there to the crew. The crew had to go searching for my bag after I explained it should've been on the valet cart. When I got to the shuttle, my flight attendants were already on it. Seems they were in a hurry to clock out... at the expense of me and other passengers who had trusted them with our luggage.

Delayed take off for 30 minutes and then 50 minutes on the tarmac before we could get to our gate... a total of one hour delay on the ground at LAX. Additionally, they put on the seatbelt sign for 2 hours so no one could use the toilet and then one hour on the tarmac with again not being able to use the toilet... not a great flight.

It was a good flight . It wasn’t a full flight so we had space to move around

They change my entire itinerary… not what I booked…. There should be consequences

There was a loud squeaky sound the whole time we were flying.

I didn’t like that I could not select my seat and was assigned a seat when I checked in at LAX

Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.

I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.

Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.

Space and comfort was good. Staff could have been more helpful and friendly.

Crew was great. However the seat I had would not recline and stay put. It would spring back to upright. Hopefully they can check the seats and maintain them. Otherwise the plane is clean and the crew is very friendly.

Boarding in Seattle is always a mess. Sat in Deltas new domestic first class cabin. Everything was great except I found the seat cushion to be fairly uncomfortable. I’m a bigger guy so take that into mind (6’2” / 300 lbs.). Crew was meh.

Like most domestic flights in the US, you are basically on your own with this airline when it comes to food, so be sure to purchase meals and drinks ahead of time or expect to arrive starving and dehydrated (like I was).

You need to be a hacker to get the (Free) WiFi

On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.

Too many fees (but that seems to apply to all airlines nowadays)

Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.

The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.

Unfortunately our flight was delayed by 45 minutes due to Kate arriving aircraft. Once we stated everything was great.

Crew was unhelpful in boarding. Did not help passengers board and store bags efficiently. Did not alleviate tensions as passengers had to stow bags then return forward to seats. Baggage rules are unreasonable. Will fly southwest next time

Flight was absolutely sold out, so that just makes the crews job that much tougher. I will say people (customers) are behaving better over the last year.

I like the united App ,easy to check in and baggage.

Small plane (and thus a bumpy ride), small seats (and a large man next to me), absolutely terrible wifi, and no food options to speak of.

Flight attendant was sincerely mean -- a true disgrace to an otherwise pretty crummy company anyway. Really embarrassing. I actually feel bad for United.

Fight crew was not very attentive and the bastions were gross!

Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.

5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.

We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.

I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.

Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.

2.5h delay due to unruly passenger in first class. Had to be removed from the flight. No food unless pre ordered. Didn't know we would need it because of delay.

Only my carry that was taken and found it in my final destination

The flight landed at LAX we were then bussed to collect our bags. That process took nearly as long as the flight. Luckily we weren't in a hurry!

We had a humorous and kind flight attendant, boarding was efficient, flight smooth, pilot gave updates and was humorous too, two drink services was very helpful. In flight entertainment is always appreciated

They charged me 212.00 for a heavy check in bag at the gate. The pricing and process was so confusing - as if it was designed to purposefully gouge customers who need to board plane. That experience combined with the outrageous price charged will prevent me from ever flying Spirit again. And I’ll be sure to tell the story to anyone who cares to hear.

Its so random that they only allow 40 pounds on checked bags when all airlines take 55. They then charge you for each 10 extra pounds, so my checked suitcase was $130 and the flight $30 ... its like whattt, im for sure not traveling with Spirit again

So bad. The check in process was laborious and the check in agent didn't seem to know how to manage the process efficiently and was confused about how to check in my son's sports equipment. The baggage fees were outrageous and so expensive. $90 for a carry on bag? And $200 additional for 2 check ins. The security lines were insanely long and the terminal was not very nice in the Spirit area. $5 for a water on board. It was my first and last time flying Spirit - I tried to save $ by flying them due to the accommodating schedule but I should have paid for Southwest, because it would've actually ended up less expensive due to the free bags with Southwest. There were no charging ports on the airplane, no wifi and really uncomfortable seating. The flight crew were great though, courteous and efficient in their boarding. Flight was delayed 1 hour, but we made up 15 minutes in flight.

My experience was better than expected. What I did find not so great was the seats. Very little room, they did not recline and the tray table was the size of a post card. There was no food to try, just standard snacks that you had to pay for and I don’t know of any entertainment. I would fly again even though everything was an upcharge. Flight was on time with little disturbance

thy don't even ofer water we have to buy it for $4.49 and paid for our cary on bags $100 each we never will fly in this company again.

Super cool and laid back, three lovely ladies. Couldn’t ask for better service.

It was fine. Boarding was a little rude. On flight staff was great. The cost to purchase everything was a bit annoying but I get that's the business model.

I liked the fast check in and boarding. The flight fare could be a lot less than what I paid…..

The cost of the ticket was great its literally 1/3 of an equivalent swa ticket

great customer service at the boarding gate that was warm and friendly. the flight experience with no complaints and the attendants were caring and attentive