Seat space Terrible. No real food on a 6 hour flight
On check in, the agent would not accept the credit card that I booked the flight on to pay for a checked luggage. It had the agency name that I work for on it, but my flight was booked on it so it did not make sense. So I used my personal CC. Then they could not give me a receipt for the checked baggage, and directed me to go to Alaskaair.com and find my way around to print up a receipt for my expenses. Should have been a lot more customer friendly for something so simple.
Wish better snack options on such a long flight. The seats seemed tight on space. Everything else was excellent. Would definitely fly Alaska again.
Flight, itself, was good. Only one person to check people in at the gate. She was nice, but needed help. She asked several times for people to volunteer to check-in their carry-on baggage. When they finally called Group D, I volunteered, but after getting on the plane, I noticed plenty of room still left in the over-head bins. That's OK. I'm just very thankful for a safe trip.
Late for departure without getting updates. The bathroom was disgusting. Bins were overflowing and paper towels all over the floor.
I do not like the policy of paying up to get a seat assignment.
The flight was canceled because of a mechanical issue with the engine and then airline workers made a mess with check bags, reprogramming flights and helping passangers. It’s good when it works but absolutely mediocre when things fail. There is no transparency at all
Having TV and WiFi would make it better! Flight had no entertainment at all for a 6 1/2 hour flight!
My baggage was very late to baggage claim. Alaska possibly put too many flights onto the same carousel at PDX. So I got home much later than expected. My aisle seat couldn't comfortably fit my personal item. It's one of the frustrating, silly designs where the aisle has much less under seat room than the other seats. The crew on this flight was excellent. Everyone was as helpful and friendly as you could hope for. We were pretty close to on time, but the baggage claim effectively ruined that for me.
Average. I have Celiac’s disease though and it would be nice if they offered something other than Biscoff cookies.
The flight experience was very good! Especially the United Club!
Overall it was good. The flight was bumpy at times, but the pilot made us aware every time. As a result, no snacks/drinks were made available. Seats were tight but that’s okay as I had a window seat.
Plane didn’t even make it off the ground. We all had to get off and walk to a different terminal (lots of confusion) to get on a different plane. Landed fairly late, connections missed.
the head jack on my seat didn't work and the power outlet didn't work for my seat
All good except paid for wifi that did not work
Left 2 hours later for delayed I had to take care a kid with special need since people don’t want to move to accommodate the rest of the family. . It wasn’t bad but that made me upset that people can be that selfish.
The crew were really great, but the 4 hour delay in small chunks was the worst.
They did get us booked on a later flight, but it made us miss our connecting flight. So, we had to stay and another state overnight with no luggage or clothes. Because they kept our luggage at airport for next flight on the next day.
The leg space between me and the seat in front of me was excellent.
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
The flight was scheduled to depart DCA at 12:30 pm but was delayed twice on the ground so that we were finally scheduled to depart at around 4:00 pm. Once we boarded, it was announced that takeoff would be delayed again to fix a hydraulic problem which delayed our eventual takeoff until around 5:00 pm. Once we departed, it was a smooth flight back to ORD. We did not get any explanation about what caused the original significant delay. In my experience, this happens frequently with AA.
Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.
Flight was good and arrived a little early. Very good.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Turbulence was bad and flight attendants gossiped about going to the bar and dating. Could have better awareness.
When we exited the plane our wheelchair wasn’t there. The Pilot and co pilot were so nice and helped us locate it. Great service.
Didn't like the 6 hour delay as it caused me to miss all of my connections. Still, I did get home safely 14 hours late but exhausted.
New ridiculous policy by american destroyed my allegiance to american. As a million miler with american, I expected it would be easy to get on an earlier flight when I got to airport earlier than expected, and save a five hour layover. WRONG. The online app would not let me switch flights, So I called, and was promised a call back in 90 minutes. HAH! The customer service desk at DCA said “we no longer have access to changing a flight on our screens. If the app couldn’t do it, I should send a letter to American, but there’s nothing else possible!”
Same basket of unhealthy prepackaged snacks (junk food) which was depleted by the time it got to my row!!
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Wichita (ICT)United States
Eugene (EUG)United States