It depends on where you made your final purchase.
Did you:
1) Make your final purchase directly on KAYAK? or
2) Did you complete it at the airline, hotel or online travel agency sites?
If you don’t remember
- Did you leave KAYAK.com or our mobile app to finish your transaction?
- Check your credit card statement
- Check your email for the purchase confirmation receipt
1) You made your final purchase through KAYAK, then we do guarantee the price
That means we stand behind the price we presented at the time of your purchase. Please be sure though. Did you receive a booking receipt email from KAYAK? Have you checked your credit card statement?
2) You made your final purchase through one of our hundreds of partner sites, then the answer is regrettably no
We wish that we could in these cases too but it’s not possible for us. Here’s why:
We’re not the seller
At KAYAK we don’t set prices, or sell any travel products. So it’s not possible for us to guarantee what other companies are selling.
We aggregate tons of data for you
Our service lets you quickly and easily compare from hundreds of travel sites at once. In this sense, KAYAK is a search engine. In the same way that Google doesn't guarantee that their search results are true or accurate, we don't guarantee prices we find.
But, we go to great lengths to give you the most accurate results possible
Why aren’t prices accurate 100.0000% of the time?
As it turns out, it’s actually pretty hard, especially for airfares. In simple terms, seats get sold, seats run out, prices change, different sets of data are updated, etc. Imagine this across hundreds of airlines and even more systems trying to buy the same seats.
We employ patent-pending technology to help continually improve data accuracy. We believe this is one of our key secrets that make our flight search technology superior.
More questions or if you have a bad price to report to us
Please send us an email to us and someone from our team will get back to you promptly.
