IT Support Engineer

Reporting to the Manager of Corporate IT, the IT Support Engineer will be a member of a team responsible for configuring and troubleshooting end user computers and corporate IT services at, a worldwide leader in Internet travel search. This is a great mid-level opportunity for the right candidate to gain hands on experience in a dynamic Internet company. A pleasant demeanor and a can-do attitude are a must for this position.

Required Skills

  • Experience with Windows Server and Active Directory.
  • Strong skills troubleshooting both Windows and OS X.
  • Familiarity with MAC and PC hardware.
  • Fluent in German and English and technical fluency in German.
  • Strong TCP/IP, DHCP and DNS knowledge.

Additional Desired Skills or Experience

  • Linux desktop or server knowledge.
  • Coding or scripting languages.
  • Terminal or command line interfaces.
  • Experience configuring networking devices such as routers, switches and IP phones.
  • Virtual Machine knowledge or administrator (Xen Server or VMware).

Key Responsibilities

  • Maintain Windows Server and related services (Active Directory, WSUS, NPS, etc...).
  • Deploy new software and hardware to our employees.
  • Provide software and hardware support to our employees.
  • Manage the helpdesk ticketing queue.
  • Provide first level support/troubleshooting for our web site during European business hours.

The successful candidate will possess the following attributes:

  • Independence: ability to identify and complete tasks on your own.
  • Top-notch troubleshooter: ability to dive into issues, resolve them and find the root cause.
  • Effective collaborator: ability to efficiently work with internal employees.
  • Well organized: ability to manage multiple tasks and properly prioritize them.
  • Ability to document your work and keep that documentation up to date.
  • Strong desire to improve quality of life for fellow employees.


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