Ad Operations Associate


We are currently seeking an Ad Operations Associate who will be at the center of the commercial business, creating a crucial link between the Engineering and Revenue focused teams at KAYAK.


  • Manage QA for our ad serving and operations platforms, overseeing JIRA tickets (engineering team project management system), maintain JIRA dashboards to ensure correct set up and status of tickets as well as provide plain-English visibility into project status for the commercial teams
  • Be a KAYAK ad systems expert, able to personally assist in initial issue reproduction and even discovering bug fixes before handing off issues to engineering
  • Utilize Tableau, Salesforce, Yieldex and other proprietary reporting tools to provide the commercial team with client, campaign and ad product reporting and analysis
  • Analyze trends (performance, product issues, customer feedback, etc.) and make recommendations for new products or platform enhancements

Required Skills

  • At least one-three years of relevant ad operations and analytics experience (Doubleclick, Salesforce, Intacct experience a plus)
  • Travel industry experience a plus
  • Proven track record of exceeding expectations through superior project management
  • Strong problem-solving skills, with a focus on customer value
  • Good sense of humor and likes working in an unstructured, fast paced environment
  • High attention to detail
  • BA/BS degree required

What KAYAK can offer you

  • 4 weeks paid vacation
  • Day off on your birthday
  • Generous 401(k) matching
  • 3 year anniversary travel bonus
  • Awesome health, dental and vision insurance plans
  • Great deals on Hotels
  • No stupid meetings
  • Drinks, coffee, snacks, games etc.
  • Flexible hours
  • Free massages from professional masseuse
  • Yoga classes available
  • Regular team events/excursions


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