Update on Booking Feature

Mon Jun 18 2012

We were recently alerted to a flaw on KAYAK, which could have allowed a third party to see some hotel transaction information by matching a last name with the last four digits of a stored credit card.

This flaw left the potential for someone to view other people’s customer contact info and dates of travel. We were able to fix this problem within a few hours of it first being reported.

No confidential credit card or payment data was exposed, and there was no systematic access.

We apologize for this error, and I am personally reviewing our technology and processes to minimize the chance of anything like this happening again.

Paul English
KAYAK CTO & Cofounder

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