Basics
Accessibility and suitability
Services and conveniences
General
Bathroom
Things to do
Kitchen
Dining
Health and safety
Parking and transportation
Media and entertainment
Laundry
Workspace
Bedroom
Family friendly
Pool
Outdoor
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers warm cookies upon arrival, a convenient location close to the airport, and a newly remodeled bathroom with a beautiful shower.
Is the hotel currently under renovation?
Yes, the hotel is currently undergoing renovations, which may impact certain amenities such as the elevators and the availability of certain facilities.
What can guests expect in terms of cleanliness?
Guests can expect clean and comfortable rooms, although some guests have reported issues with cleanliness, such as dusty areas and unclean floors.
How is the quality of the beds at the hotel?
The hotel offers comfortable beds, although some guests have mentioned that the beds were not as comfortable as expected.
Is there any concern about the hotel's customer service?
While the staff is generally described as friendly and helpful, some guests have reported issues with housekeeping not servicing their rooms and a lack of face cloths and regular coffee.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in February, which is the hotel's low season.
Nearby Attractions
The hotel is conveniently located close to various attractions, including the Norfolk Botanical Garden, Chrysler Museum of Art, and Virginia Zoological Park, providing ample options for leisure activities.
Renovation Impact
Keep in mind that the hotel is currently undergoing renovations, which has affected certain facilities such as the pool and restaurant. This may cause inconvenience during your stay.
Accessibility Features
The hotel offers increased accessibility with wheelchair-accessible units, roll-in showers, and multi-lingual staff, catering to diverse guest needs.
Shuttle Service
Take advantage of the free airport shuttle service, which several guests found to be convenient for travel to and from the airport.
Pet-Friendly Accommodation
If traveling with pets, the hotel allows pets on request, although additional charges may apply. It's advisable to confirm the pet policy before booking.
Room Cleanliness
While many guests praised the cleanliness of the rooms, some mentioned encountering issues such as a stale smell. It's recommended to communicate any concerns with the staff promptly.
Check for Room Amenities
Some guests were pleased with the newly renovated rooms, highlighting features such as comfortable beds and modern decor. However, others experienced inconveniences such as non-functional room amenities, so it's advisable to check the room thoroughly upon arrival.
Staff Service
The staff received numerous positive comments for being friendly and helpful, but a few guests also reported negative interactions. It's recommended to communicate any issues with the management for prompt resolution.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | March | $214 | $268 |
Cheapest month to stay with an average 50% drop in price. | Most expensive month to stay with an average 16% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.1 | 4.8 mi | Norfolk | 1.5 mi |
