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Hawaiian Airlines: Expert advice and recommendations

Expert travel writer Chris Dong shares all you need to know before booking a flight with Hawaiian Airlines.
Chris Dong
August 30, 2024

If you’re planning a tropical vacation from the U.S. mainland, there’s a good chance that Honolulu-based Hawaiian Airlines is one of your flight options. Hawaiian flies nonstop between the Islands and 16 destinations in North America. The carrier also offers inter-island flights and service to Asia and the South Pacific. Here’s an overview of the airline – and why you might want to consider Hawaiian for your next trip to paradise.

Cabin classes, seats & legroom

Hawaiian Airlines has separate business class and economy class cabins across its entire transpacific and interisland fleet. One area of distinction: on routes within the U.S., business class is actually sold as “first class,” although the difference is purely in name only. However, not all seats within the same cabin are the same, and differences in comfort are vast depending on the type of aircraft selected. Let’s take a closer look.

Business class (or “first class”)

If you’re flying on a Boeing 717 (these are planes used to fly between the Hawaiian Islands) or on an Airbus A321neo (these are flown between the U.S. mainland and Hawaii), then seats up front are comfortable recliners. These are arranged in a 2–2 configuration, with extra recline, better legroom, and wider seats than economy.

However, I recommend flying on the Airbus A330 or Boeing 787 Dreamliner if you can. That’s because first-class seats lie completely flat, meaning you can relax (and sleep) more comfortably. These flights are typically found on longer routes, like between Hawaii and the U.S. East Coast. Meanwhile, the Dreamliner offers the very best seats, with a privacy door (my favorite feature) and direct aisle access for every passenger.

Premium economy

Hawaiian calls its extra-legroom section of the main cabin “premium economy” and while these aren’t larger seats than the rest of the cabin, it’s still a more comfortable experience, especially for those who are taller. These seats are located at the front of economy, with about four-to-five inches additional legroom compared to the rest of economy.

Economy

Those who are seated in Hawaiian economy are treated to 29 inches to 31 inches of pitch (the space between one seat and the next seat in front). This is pretty standard for the industry, and it’s a bit of a tight squeeze, especially on longer flights. Short-haul and medium-haul routes have buy-on-board food options while a complimentary meal is served for those on longer journeys, like between the U.S. East Coast and Hawaii.

Pre-flight experience

Here’s what you should know about the Hawaiian Airlines ground and pre-flight experience.

Baggage policy and fees

Similar to other U.S. airlines, Hawaiian charges for checked bags on domestic flights. The fee differs depending if you’re flying only between the Hawaiian Islands versus between the Islands and the U.S. mainland. However, the first checked bag is complimentary for international destinations like to Australia or New Zealand.

First-class passengers, select elite guests, and Hawaiian credit cardholders are exempt from charges for the first checked bag. All travelers must have their suitcase weigh 50 pounds or less, or be subject to overweight fees. In terms of carry ons, you’re permitted one personal item and one full-size bag per person in the cabin.

Check-in

Hawaiian offers both priority check in and standard check in, as well as self-service kiosks. The biggest difference to note are the check-in time cutoffs; they are based on where you’re flying to. For travel between the Hawaiian Islands, you must check in at least 30 minutes prior to departure time; between Hawaii and North America destinations, it’s 45 minutes; and between Hawaii and international destinations, it’s 60 minutes.

Lounges

There are several distinct lounge experiences for Hawaiian passengers, and they vary in quality. However, it’s important to note that the airline’s lounges are located only on the Hawaiian side: Oahu, Maui, Hawaii Island, and Kauai. For international travelers in business class flying to Hawaii, guests can use partner lounges at select airports, such as in Auckland, Tokyo, and more.

First, the Premier Club is Hawaiian’s most basic lounge. I’ve visited the Honolulu location, and while it’s nice to get away from the hubbub of the main terminal, I’ll admit that it’s a pretty bare-bones lounge experience with light snacks and basic drinks. (Don’t have too high of expectations here.) First-class guests and certain Hawaiian elites can access the Premier Club.

Next, the Plumeria Lounge, located in Honolulu, is a more elevated lounge experience with better food, drink, and ambiance. This space is available to international business class passengers, first-class passengers flying to the U.S. East Coast, and select elites. However, anyone, even those flying in economy, can buy their way in at a fairly reasonable cos. This lounge is also accessible via Priority Pass.

Finally, there’s one more exclusive lounge option called the “Apt. 1929” experience. This is a private arrival, connecting, or departure service that provides lounge access and an escort through the Honolulu Airport. The cost is pretty steep, but for those looking to make the most of their Hawaiian vacation, it’s a pretty luxurious way to navigate the airport.

Onboard experience

Here’s what you should know about the Hawaiian onboard experience.

Wi-Fi & entertainment

First, the only planes that have Wi-Fi currently are Hawaiian’s fleet of Airbus A321neos. While I wish this was on more planes, at least it’s free and very fast Starlink Wi-Fi. Hawaiian says that it’s in the process of installing Wi-Fi on Boeing 787s and Airbus A330s, and they hope to have this complete by sometime in 2025.

In terms of entertainment, Hawaiian offers a modest selection of movies and TV shows with several dozen options. However, only the Airbus A330s and Boeing 787s have in-seat entertainment. (Notably, first-class passengers on the A330 are given an iPad preloaded with content.) Meanwhile, those flying on the Airbus A321neo can access entertainment on personal devices through the aforementioned free Wi-Fi.

Amenities

For those in first or business class on long-haul flights (between the U.S. East Coast and Hawaii or on international routes), expect a full array of amenities including a comforter, blanket, pillows, slippers, amenity kit, and a mattress pad. However, these aren’t offered on shorter routes, even on six-hour first-class itineraries between the U.S. West Coast and Hawaii (which is a bit disappointing). There are power outlets at every seat whether you’re in first or economy, except for those on the Boeing 717.

For those up front on the Boeing 787 Dreamliner, expect the best in terms of in-seat amenities. This includes suites equipped with doors, a large adjustable tray table and side cocktail area, an 18-inch in-flight entertainment screen, personal power outlets, and wireless phone charging. In fact, these are some of the best business-class seats in the entire industry.

Food and drink

Travelers in economy can expect a non-alcoholic drink and snack service for shorter flights, while international routes and those between the U.S. East Coast and Hawaii will receive a full meal and multiple rounds of complimentary drinks, including beer and wine.

In business or first, flight attendants offer passengers a pre-departure beverage choice of prosecco, POG juice (passion fruit, orange, and guava), or mai tais. The meals include creations from executive chefs Wade Ueoka and Michelle Karr-Ueoka of MW Restaurant in Honolulu. From the Maui Brewing Company beer to the white Hawaiian rum, there are numerous touches to make it feel like you’re already on the islands while at 35,000 feet.

Other “Hawaiian” touches

I’ve flown on the Boeing 787 on Hawaiian twice, and one of my favorite parts of the onboard experience is how it feels like there’s a sense of place when you step onboard. Design details showcase Hawaii’s natural beauty with gorgeous koa wood paneling, frond-engraved art, and an ocean-colored aqua-green carpet. Then, in business class, there’s a fiber optic ceiling, a nod to constellations that guided early Polynesian voyagers.

Loyalty program and credit card

Unlike most of the mainland U.S. airlines, Hawaiian doles out miles based on how far you fly, not how much you spend on tickets. The program, called “HawaiianMiles,” do not expire, so you don’t have to worry about keeping your account active. However, Hawaiian isn’t part of a global airline alliance and its partners are more limited.

The easiest way to rack up miles quickly is through the Hawaiian Airlines World Elite Mastercard, the carrier’s consumer credit card open to all U.S. residents. Hawaiian also has two tiers of elite status if you fly the carrier often: Pualani Gold and Pualani Platinum. These offer perks like free checked bags and preferred seats, lounge access, and more.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

April

High season

January

Cheapest flight

$465
Best time to beat the crowds with an average 14% drop in price.
Most popular time to fly with an average 1% increase in price.
Flight from Sydney to San Francisco

FAQs about flying with Hawaiian Airlines

  • What is Hawaiian Airlines' carry-on size allowance?

    On board Hawaiian Airlines flights, cabin baggage should not exceed 45in. If your hand luggage is bigger, the Hawaiian Airlines assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Hawaiian Airlines fly to?

    Hawaiian Airlines offers direct flights to 45 cities in 8 different countries. Honolulu, Kahului, and Lihue are the most popular cities covered by Hawaiian Airlines.

  • What is Hawaiian Airlines’ primary hub?

    Hawaiian Airlines concentrates most of its flight operations in Honolulu.

  • How does KAYAK find such low prices on Hawaiian Airlines flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Hawaiian Airlines.

  • When are Hawaiian Airlines plane tickets cheapest?

    Flight prices with Hawaiian Airlines will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with Hawaiian Airlines is April, while the most expensive is January.

  • What’s the cheapest route that Hawaiian Airlines flies?

    In the last 72 hours, the cheapest route flown by Hawaiian Airlines found on KAYAK was from Kailua-Kona to Honolulu, with a price of $114 for a round-trip.

  • What are the most popular airports for Hawaiian Airlines flights to depart from?

  • Is Hawaiian Airlines part of an airline alliance?

    No, Hawaiian Airlines is not part of an airline alliance.

  • How many destinations does Hawaiian Airlines fly to?

    In total, Hawaiian Airlines flies to 47 destinations.

See more FAQs

Top tips for flying with Hawaiian Airlines

  • If you’re looking for the cheapest Hawaiian Airlines tickets, then try to fly from Sydney, where flights have been cheapest lately. The cheapest route from here available recently is to San Francisco, and cost $465.
  • The cheapest month for flights with Hawaiian Airlines is April, while the most expensive is generally January.

Hawaiian Airlines customer reviews

7.9
GoodBased on 2,303 verified guest reviews
7.1Food
8.1Boarding
8.6Crew
7.2Entertainment
7.7Comfort

Pros +
Cons -

Show reviews that mention
Traveler rating:
Sort by:
V
2.0 Poor
SMF-HNL
Cons:If we took the flight. It never happened
A
2.0 Poor
DCA-BOS
The partner Jet Blue in DCA connected me to BOS. They charged me $140 for one bag, despite the fact I’m Pualani Platinum, and bought the ticket on one reservation through HAL with my Bank of Hawaii HAL credit card, and the ticket was first class, full revenue ticket. To make matters worse, Jet Blue didn't process my luggage through in BOS, missing the connection and I arrived in HNL with no baggage. When I spoke to to HAL staff, they said nothing they could do with any of this, I was on my own to figure out.
V
9.6 Wonderful
LGB-HNL
Pros:Crew was outstanding! Relaxed yet professional vibe
Cons:Online seat check in was confusing
J
5.0 Fair
SAN-OGG
Cons:I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.
E
8.0 Very good
SYD-HNL
Overall pretty good
R
2.0 Poor
HNL-LAX
Delay, no Wi-Fi, bad service
V
2.0 Poor
KOA-LAX
Absolutely terrible, delayed 11 and half hours, rude staff.
V
4.0 Mediocre
LAS-HNL
Everything
J
8.0 Very good
ITO-HNL
This flight was delayed approximately 4 hours due to bad weather in HNL.
V
4.0 Mediocre
HNL-PDX
My seat assignment was disappear even I had chosen my seat next to my husband at making reservation. And also the touch panel on my screen was broken so I could have limited entertainment during the long flight.

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Hawaiian Airlines flight status

Sat 11/2

Hawaiian Airlines route map - Which destinations does Hawaiian Airlines fly to?

Find out which destinations you can fly to direct with Hawaiian Airlines by entering your departure airport. If you want to know if Hawaiian Airlines flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/2

All Hawaiian Airlines flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
163Honolulu (HNL)Lihue (LIH)0h 44m
465Honolulu (HNL)Pago Pago (PPG)5h 45m
158Honolulu (HNL)Kailua-Kona (KOA)0h 49m
122Honolulu (HNL)Hilo (ITO)0h 55m
17Las Vegas (LAS)Honolulu (HNL)6h 30m
63Los Angeles (LAX)Lihue (LIH)5h 55m
64Lihue (LIH)Los Angeles (LAX)5h 35m
320Lihue (LIH)Kailua-Kona (KOA)0h 52m
104Lihue (LIH)Honolulu (HNL)0h 43m
71Long Beach (LGB)Kahului (OGG)5h 40m
69Long Beach (LGB)Honolulu (HNL)5h 55m
33Los Angeles (LAX)Kahului (OGG)5h 45m
25Portland (PDX)Honolulu (HNL)6h 0m
61Los Angeles (LAX)Kailua-Kona (KOA)5h 40m
9Los Angeles (LAX)Honolulu (HNL)5h 55m
31Las Vegas (LAS)Kahului (OGG)6h 5m
39Portland (PDX)Kahului (OGG)5h 50m
339Kailua-Kona (KOA)Kahului (OGG)0h 37m
129Kailua-Kona (KOA)Lihue (LIH)0h 56m
68Lihue (LIH)Oakland (OAK)5h 15m
540Lihue (LIH)Kahului (OGG)0h 48m
450Osaka (KIX)Honolulu (HNL)8h 5m
822Tokyo (NRT)Honolulu (HNL)7h 25m
67Oakland (OAK)Lihue (LIH)5h 30m
23Oakland (OAK)Kahului (OGG)5h 15m
105Kahului (OGG)Honolulu (HNL)0h 48m
79Ontario (ONT)Honolulu (HNL)6h 5m
530Kahului (OGG)Kailua-Kona (KOA)0h 36m
32Kahului (OGG)Las Vegas (LAS)5h 35m
34Kahului (OGG)Los Angeles (LAX)5h 10m
72Kahului (OGG)Long Beach (LGB)5h 10m
549Kahului (OGG)Lihue (LIH)0h 50m
24Kahului (OGG)Oakland (OAK)5h 0m
60Kahului (OGG)Sacramento (SMF)5h 5m
30Kahului (OGG)Seattle (SEA)5h 30m
26Honolulu (HNL)Portland (PDX)5h 35m
59Sacramento (SMF)Kahului (OGG)5h 30m
19Sacramento (SMF)Honolulu (HNL)5h 40m
864Tokyo (HND)Honolulu (HNL)7h 40m
83Salt Lake City (SLC)Honolulu (HNL)6h 50m
863Honolulu (HNL)Tokyo (HND)8h 35m
449Honolulu (HNL)Osaka (KIX)9h 20m
18Honolulu (HNL)Las Vegas (LAS)5h 45m
10Honolulu (HNL)Los Angeles (LAX)5h 25m
70Honolulu (HNL)Long Beach (LGB)5h 25m
821Honolulu (HNL)Tokyo (NRT)8h 30m
266Honolulu (HNL)Kahului (OGG)0h 44m
80Honolulu (HNL)Ontario (ONT)5h 35m
62Kailua-Kona (KOA)Los Angeles (LAX)5h 25m
36Honolulu (HNL)Phoenix (PHX)5h 45m
41San Francisco (SFO)Kahului (OGG)5h 15m
11San Francisco (SFO)Honolulu (HNL)5h 40m
12Honolulu (HNL)San Francisco (SFO)5h 10m
29Seattle (SEA)Kahului (OGG)6h 10m
21Seattle (SEA)Honolulu (HNL)6h 10m
57San Diego (SAN)Kahului (OGG)5h 50m
451Honolulu (HNL)Sydney (SYD)10h 45m
15San Diego (SAN)Honolulu (HNL)6h 10m
351Hilo (ITO)Honolulu (HNL)1h 0m
119Hilo (ITO)Kahului (OGG)0h 41m
51New York (JFK)Honolulu (HNL)10h 55m
35Phoenix (PHX)Honolulu (HNL)6h 35m
43San Jose (SJC)Honolulu (HNL)5h 40m
45San Jose (SJC)Kahului (OGG)5h 25m
452Sydney (SYD)Honolulu (HNL)9h 45m
459Honolulu (HNL)Incheon (ICN)10h 10m
527Kailua-Kona (KOA)Honolulu (HNL)0h 56m
460Incheon (ICN)Honolulu (HNL)8h 45m
44Honolulu (HNL)San Jose (SJC)5h 15m
42Kahului (OGG)San Francisco (SFO)5h 0m
89Boston (BOS)Honolulu (HNL)11h 15m
73Sacramento (SMF)Kailua-Kona (KOA)5h 35m
828Fukuoka (FUK)Honolulu (HNL)8h 10m
50Honolulu (HNL)New York (JFK)9h 45m
16Honolulu (HNL)San Diego (SAN)5h 25m
22Honolulu (HNL)Seattle (SEA)5h 45m
84Honolulu (HNL)Salt Lake City (SLC)6h 20m
20Honolulu (HNL)Sacramento (SMF)5h 20m
74Kailua-Kona (KOA)Sacramento (SMF)5h 20m
510Kahului (OGG)Hilo (ITO)0h 37m
40Kahului (OGG)Portland (PDX)5h 20m
46Kahului (OGG)San Jose (SJC)5h 0m
58Kahului (OGG)San Diego (SAN)5h 20m
66Lihue (LIH)Sacramento (SMF)5h 10m
90Honolulu (HNL)Boston (BOS)9h 45m
65Sacramento (SMF)Lihue (LIH)5h 35m
81Austin (AUS)Honolulu (HNL)8h 20m
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Hawaiian Airlines contact information

Overview of Hawaiian Airlines

Hawaiian Airlines is based in Honolulu and flies to destinations across the United States, East Asia, Pacific Islands, and Oceania. Eight destinations throughout the Hawaiian Islands are serviced, with assistance from an additional hub in Kahului. A large percentage of the airline’s customers are vacationers.

Passengers can choose between Economy, Economy Comfort, and Premium Cabin. An island vibe is felt as soon as you walk on the plane, with flight attendants wearing floral-patterned shirts and flowers behind their ears. Standard Economy seats have approximately 31 in of pitch, while Economy Comfort provides an additional 5 in of room. Economy Comfort also provides a personal electrical outlet and an amenity kit. In Premium Cabin you will be welcomed into a Hawaiian-inspired setting with bamboo paneling and light blue textures. Seats can recline flat, while entertainment comes in the form of a detachable tablet.

It is owned by the Hawaiian Holdings group, which also manages the subsidiary ‘Ohana by Hawaiian. Hawaiian Airlines holds codeshare agreements with several major carriers, including United Airlines, Delta Air Lines, American Airlines, Japan Airlines, Turkish Airlines, and Air China. An interline partnership is also maintained with South African Airways that allows passengers to travel on multi-leg services via New York under one ticket.

Airbus and Boeing aircraft are operated by Hawaiian Airlines. The Airbus A330-200, capable of transporting approximately 278 passengers, is one of the most commonly flown models. All of the fleet are named after native Polynesian birds, such as Maile, Kalo, Lama, and Hau. The names are printed alongside the cockpit windows.

Hawaiian Airlines information

IATA CodeHA
Routes135
Top routeKahului to Honolulu
Airports served47
Top airportHonolulu

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