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Reviews for Hertz in Los Angeles
Pros
" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)
Cons
"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)
Overall Rating5.6 FairBased on 663 reviews
Cleanliness
6.4
Comfort
6.4
Overall
5.6
Pick-up/Drop-off
5.5
Value for money
5.9
Recent reviews
Traveler rating
100
43
9
45
7
0
232
Find reviews that mention:
10.0
It was fast and easy, very flexibleReviewed Oct 16 2024
review from
6.0
I felt a lil duped. I purchased a standard SUV that said it would fit 4 people and 5 bags but when I arrived was told it wouldn’t fit and had to pay $40/extra for a car that could fit it. The standard SUV for hertz is actually an intermediate or compact SUV which is odd bc it’s normally much bigger than those. I would’ve rented from somewhere else had I known I wouldn’t get a standard that could fit us.Reviewed Oct 14 2024
review from
10.0
Great employees and truck was brand new had no problemsReviewed Sep 24 2024
review from
10.0
Amazing. Great staff and easy to pick up and drop off.Reviewed Sep 19 2024
review from
2.0
I had problems with 4 different cars in 2 days. Had to exchange 3 times. Manager at LAX was rude and ignorant. Refused to help. Said he did not have time for us.Reviewed Aug 7 2024
review from
2.0
They did not have a car for me even though I successfully booked it. They told me they called and left a message but I had no missed calls and no messages. They said it was because I booked the day before but they waited until I showed up the next day to tell me there were no cars. Put me in a really rough spot and were super unfriendly. I figured it out with enterprise who were so much friendlier to me.Reviewed Jul 25 2024
review from
2.0
They charged me for additional fuel at drop-off even though I refueled before dropping car off. So don’t leave without confirming with the agent the fuel level and to get a receipt. Additionally, customer service is awful; I could not even call in to complain and get assistance. They just said to fill out an online form and email my issue and they would reply in 3-5 business days. But then how can they investigate my issue? Horrible customer service when you cannot speak directly with anyone about your issue!Reviewed Jun 28 2024
review from
2.0
Rental never happened, Hertz cancelled my reservation. Still trying to get my refund for this reservation.Reviewed May 21 2024
review from
10.0
The customer service was friendly and customer.Reviewed May 17 2024
review from
2.0
I had booked in advance and got a confirmed reservation for a SUV but when I went to the Hertz office in LA, the car was not available. The staff just shrugged saying a conformation does not mean the car is available. Really? What else do I need a confirmed reservation for but to make sure the desired car is really there? They gave me a car that was damaged, tank half empty, dirty, low tire pressure warning on, much to small. I had to cramp 5 people with luggage into a compact. Calling Hertz was useless, I never got a chance to talk to a real person. I had to physically drive to different locations and ask to get the right car. Finally I did, but this took the first day of vacation.Reviewed Apr 6 2024
review from
8.0
The car was extremely clean and it was great. The pickup location was a bit confusing, Initially I was not specifically aware that the pickup location was at the Marriott hotel. The address indicated the specific location; however, when the rental indicated it was through Hertz, I took the Hertz shuttle to the Hertz rental location. The Hertz rental location is nearby the actual pickup location and it did not say anywhere on my rental that I was picking up from the Marriott location. A simple indication it was Marriott location would have been great.Reviewed Apr 1 2024
review from
4.0
Everything went perfect with my car rental the entire trip. The only problem that leaves a sour taste in my mouth, which is making me leave a less than positive review, is that when I went to pick up the car I was charged a “Young Driver Fee.” While I am under 25, I had previously confirmed over the phone with an employee at the store that presenting my AAA membership card would wave the young driver fee. However when I land in Los Angeles to pick up my car, I am charged practically double what I expected. The employee at the counter informed me that because I “did not book the rental through AAA,” I would not qualify for the discount. Very unprofessional. My family has used Hertz for all of our vacations growing up, and now that I am taking my own trips I felt comfortable going with a company I knew. After this I may reconsider my loyalties.Reviewed Feb 23 2024
Top tips for renting a car from Hertz in Los Angeles
If you plan on getting a rental car while in the city of Angles, you should book Hertz car rentals in Los Angeles. They have a huge fleet of cars from which you can choose and their customer service is near perfect. They always go the extra mile to ensure that all your needs are catered for. If you need help with anything during the reservation process, they are always happy to offer guidance and address any concerns you might be having about the rental process.
When booking a rental car in Los Angeles, you should consider getting a convertible rental car. The city has beautiful streets and scenic routes that would be better enjoyed when driving a car with a convertible top. In addition, Los Angeles is usually sunny and there’s no better way to enjoy the sun than with a convertible car. However, if you have a big party that will not fit in a convertible, there are still other options. Hertz has a wide range of rental cars that you can choose from including SUVs, passenger vans, and even pickup trucks.
Los Angeles has several toll roads including the I-10 and I-110. However, it is worth noting that payment for these toll roads can only be done electronically as they don’t have any cash booths. The most convenient payment method available for visitors is through the Toll Roads app. This payment should be made at least 5 days before or after driving on the toll roads or else you will risk additional penalties as prescribed by California law.
As you book Hertz car rentals in Los Angeles, you can ask for additional services or features to be added to your car. Some of the additional services available include added insurance, an additional driver, child seat installation, and even GPS systems. These services are meant to improve your experience with the Hertz car rental and to ensure that you get the most out of it. Different features have different charges, so be sure to inquire with the agent how much it will cost you to add various features.
25% of our users found rental cars from Hertz in Los Angeles for $44 or less.
Intermediate rental cars from Hertz in Los Angeles are around 37% cheaper than other car types, on average.
FAQs about renting a car from Hertz in Los Angeles
Can I cancel my car rental reservation without incurring any additional costs?
When you book Hertz car rentals in Los Angeles, you don’t have to pay any deposit or reservation costs. Payment will only be done when you arrive to pick your car up. Therefore, you have the freedom to cancel your reservation in case plans change without worrying about additional costs. If you would like to postpone your reservation to a later date, you can call the rental agency and inform them of the new reservation dates.
Which is the best location to pick up my Hertz rental car in Los Angeles?
This primarily depends on which region of Los Angeles you are in. Fortunately, Hertz has multiple rental shops in Los Angeles including one at LAX Airport as well as a few others around downtown, in Hollywood, and in Inglewood. If you’re flying in via Los Angeles International Airport, then the best place to pick up your rental car would be at the Hertz rental shop at LAX. However, if you’re coming to Los Angeles via other means, the rental shops in downtown LA offer a better option since they are geographically closer.
What options are available for parking my Hertz rental car in downtown Los Angeles?
If you want to park your rental car in downtown Los Angeles, you will be happy to know that there are plenty of street parking spaces available. However, most of these parking spaces are metered and enforcement runs from 8 am to 4 pm or 6 pm depending on the exact location. In addition to these street parking spaces, there are also a few other garages and parking lots in the city where you can leave your car if you want long-term parking.
How much does it cost to rent a car from Hertz in Los Angeles?
On average a rental car from Hertz in Los Angeles costs $57 per day.
What is the most popular rental car from Hertz in Los Angeles?
Intermediate (Toyota Corolla or similar) is the most frequently booked rental car type from Hertz in Los Angeles.
How many car rental locations does Hertz have in Los Angeles?
Hertz has 32 rental locations in Los Angeles. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Los Angeles airport (LAX)?
Yes
Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?
Yes
Everything you need to know for your Hertz car rental in Los Angeles