Book Hertz car rentals in New York

Reviews for Hertz in New York

Recent reviews

Traveler rating

Wonderful

57

Very good

31

Good

10

Okay

22

Fair

12

Mediocre

0

Poor

113

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car was cleanwrong location

pick up the cargreat experience

rented a carcustomer service

car availablecredit card

friendly staffcar was dirty

pick up and dropnever rent

location was closed

2.0

They didn't have a car for me that I prepaid for and I've not been able to get a refund.Reviewed Oct 25 2024

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10.0

I liked the excellent customer service including the overall experience with the vehicle provided.Reviewed Oct 24 2024

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2.0

We waited over 3 hours for our car rental because the facility (and at least 3 other facilities surrounding it) did not have cars for at least 15-20 people who were ahead of us. Because of this significant delay, we missed a wedding ceremony and cannot get this experience back. Management and their computer system need a revamp to ensure there are enough cars for the reservations made because having 15-20 different groups wait more than even just 30 minutes for their car agreement is extremely poor business and unprofessional. The staff themselves were nice and it's not their fault. The facility was clean with a working bathroom.Reviewed Oct 15 2024

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2.0

The car broke down 45 minutes out of the city on an entry ramp to a freeway. The police towed the car after working with Hertz emergency service. They had no other cars and the 55th Street location would not answer the phone the entire weekend. It cost me several hundred dollars in Ubers and ruined my weekend. I had to go into the office in person and called the phone while he sat there and didn’t answer it. I’ve never had such base service in my life. I’ve requested reimbursement but they have not yet responded.Reviewed Oct 10 2024

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2.0

Online check in was not working so had to wait in line. Computers crashed resulting in 90 minute delay. Will never rent a car from Hertz again.Reviewed Aug 25 2024

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2.0

Awful experience. I chose 'manager's choice' in my booking, as I'm normally not fussy about what car I drive and I like the experience of trying makes and models I haven't driven before. Unfortunately this time 'manager's choice' was an electric vehicle, a Chevy Bolt. I should have refused to take it. It was completely unsuitable for my needs. Unfortunately I went ahead. I was handed the key and given no advice about how to charge it or how to find charging stations. It turns out many charging stations require a particular app. Most charging stations are not found at gas stations. Also, charging the vehicle fully takes many hours, not the couple of minutes regular non-EV cars take to fill up. If an EV is your lifestyle choice you can plan your schedule, figure out the apps, figure out the charging network, and plan your route around that choice. As a novice to EV's and as a person taking a 24 hour rental, an EV was a completely unsuitable vehicle. I ended up with a massive additional charge from Hertz ($127 in addition to the $140 rental fee), as I had to return the car with a drained battery (I couldn't fit the 5 hour charge time into my schedule). The stress and delays caused by all of this was unreal. What should have been a 4-6 hour drive turned into a 19 hour nightmare. I entirely regret taking this rental.Reviewed Jul 31 2024

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6.0

The seats were filthy and the car looked/ smelled like it hadn't been cleaned in a while.Reviewed May 21 2024

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4.0

They did not have the car I rented and didn’t have a replacement!!Reviewed May 21 2024

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2.0

The representative tried to upsale me to their toll-package, when I didn't agree to buy they doubled my rate for the rental. Ended up not taking the car and canceled my plans.Reviewed May 21 2024

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6.0

Staff were professional, pick up and drop off easy. Price? Awful. I felt like I was " nickel and dimed" with fees that weren't on the web page, such as$10 per day for a gas car, $10 plus toll for every day I used a toll road and the ez pass. Bill was almost $800 for 6 days. Hertz is now my last choice.Reviewed May 21 2024

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8.0

Good car Hi costReviewed May 12 2024

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2.0

The car interior smelled of cigarettes, had 60,000 miles on it, was misaligned and wobbly at highway speeds, had scratches on exterior, had severely worn floor mats. I've never had a rental from a major brand that was in such poor condition. Noted these items to Hertz and received a perfunctory form email with no substance. Disappointing.Reviewed Apr 26 2024

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• Does Hertz car rentals in New York offer accessible services?

  Yes. We provide a full range of special services for people with limited mobility and those who are hard of hearing, whether you’re the renter or a member of a traveling party, to make the experience of renting convenient. For those with physical challenges, devices such as hand controls and spinner knobs are available at no extra cost. For Hertz customers who are wheelchair users, accessible parking locations in car return areas and an Easy Access bus with spacious aisles, waist high luggage racks and an electric ramp are provided. To acquire these devices and services, inform your desired Hertz car location at least 24h prior to the day of pick-up for any preparations and installations to be done in good time.

• What add-on amenities do Hertz car rentals in New York offer for its customers?

  Hertz car rentals in New York give customers the freedom of customizing their choice rentals with the available add-ons provided by the company. If you have children in your care and need to secure them during the journey, Hertz can provide a child seat or a booster seat depending on your child’s age and weight at a subsidized fee. Hertz navigation systems are equipped with GPS to help you move around New York like a local.

• Can I pick my own Hertz car rentals in New York or will I be assigned a vehicle by Hertz?

  With the introduction of Hertz Ultimate Choice, your needs and car preference are a top priority. Hertz customers can take their pick from the wide fleet of vehicles available collections like the green traveler collection that has electric vehicles, the prestige collection with luxury vehicles, and the adrenaline collection that has sports cars, SUVs, wagons and convertibles. Once you select your preferred class and model, simply get in and drive off. If you’re a Hertz Loyalty Program member, you can redeem your reward points for vehicle upgrades.

• How much does it cost to rent a car from Hertz in New York?

  On average a rental car from Hertz in New York costs $83 per day.

• What is the most popular rental car from Hertz in New York?

  Economy (Toyota Yaris or similar) is the most frequently booked rental car type from Hertz in New York.

• How many car rental locations does Hertz have in New York?

  Hertz has 19 rental locations in New York. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: John F Kennedy Intl airport (JFK)?

  No (According to our data)

• Does Hertz offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes

• Does Hertz have a car rental location at the airport: Newark airport (EWR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Hertz have a car rental location at the airport: LaGuardia airport (LGA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  Yes