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ITA Airways: Expert advice and recommendations

Expert travel writer Ramsey Qubein shares all you need to know before booking a flight with ITA Airways.
Ramsey Qubein
October 3, 2024

If the ITA Airways brand is unfamiliar, that is because it is the reincarnation of the Italian national airline Alitalia. Now, ITA is the flag carrier for Italy and has repainted its modern fleet in a bold blue livery with red, white and green accents representing its flag.

Its main hub has been consolidated to Rome Fiumicino, but it has some regional operations in Milan. From these cities, you can fly across Europe or even farther afield. Following investment by the Lufthansa Group, the airline is rumored to leave SkyTeam for Star Alliance. For now, here’s what you need to know about ITA Airways.

ITA Airways route map

The carrier had been losing money for decades as Alitalia, and the rebranding is aimed at course correcting this. Part of this meant the restructuring of its route map to cut unprofitable flying and pull out of its Milan Malpensa hub operation altogether. That means that the flag carrier no longer serves Italy’s second largest airport.

All of ITA’s long-haul flights now travel via its Rome Fiumicino hub, connecting to onward domestic and international destinations. The airline still flies to many regional cities from Milan Linate airport, which is convenient to the city center.

ITA flies to numerous cities in North and South America, Africa and Asia. It also covers almost every commercial airport in Italy with flights to Rome and sometimes Milan.

With the Lufthansa investment, the carrier is adding many new destinations to its route map, too. This includes flights to Bangkok and Dubai as well as adding seasonal service to more airports like San Francisco and Washington Dulles (both Star Alliance hubs).

ITA Airways fleet and cabins

ITA has ditched its former Boeing planes to concentrate on an all-Airbus operation. Its cabin interiors have also seen a refresh to make them more modern and match the new brand identity. The experience you have will vary depending on the route and aircraft.

Long-haul flights

Its largest planes are the A350 and A330s that ply its long-haul routes around the world. They feature an impressive business class product setup in a 1-2-1 configuration with ample space and privacy.

On the A330s, they are in a staggered setup. This means that some seats are closer to the aisle and some are closer to the window offering more privacy. I always choose the latter. On the A350, all of the seats face away from the aisle towards the window for a bit more privacy, too.

I absolutely love the multi-course meal service in business class. Everything is laid out like a restaurant on table linens (no trays during the main meal). Large wine glasses for the Italian wine list appear with the appetizers, but it is the first pasta course that is my favorite for its al dente preparation. You can choose between two options.

Next is the main course, which includes hearty meat or seafood recipes (usually no vegetarian option though so pre-order a special meal). Dessert soon arrives with the option for an Italian cheese plate with cordials. Economy class also enjoys complimentary wine and two choices for meals, albeit with less service fanfare.

Business class passengers enjoy large pillows, plush blankets, slippers, Salvatore Ferragamo amenity kits and basic headphones. If you are curious what is on the menu for your flight, the airline posts inflight menus for business class on its website.

ITA offers premium economy on its longer flights. These seats have as much as 40% more space thanstandard economy, a headrest and footrest, and more substantial food and drink service. This fare also includes priority boarding and check-in perks. I like how they offer small touches like a welcome drink and larger TV screens make it seem truly premium.

Short-haul flights

Short and regional flights fly using Airbus A220, A319, A320 and A321 planes. Business class is nothing special since they use economy class style seats with hardly any legroom although the seat next to you is blocked for extra space.

If traveling in economy, I try to choose flights using the A220 since these are in a 2-2 setup versus the 3-3 seating of larger planes. Unlike ITA’s widebody flights, none of these planes have seatback entertainment screens.

While long-haul service and amenities are quite impressive, short-haul ITA flights are a disappointment. There is usually just one meal choice for business class (pasta or a few small cold sandwiches). On flights of three hours or more, there may be a warm, second choice. My personal hack is to request a special meal because these are often better on short flights.

While I find business class on these short flights to be rather average, kudos to ITA for offering complimentary drinks and snacks in economy class on short and long flights. Many European airlines have shifted to a buy-on-board model.

On domestic flights, Superior is a special fare product that comes with an extra blocked seat next to you (except on the A220), greater baggage allowance, priority check-in and boarding, lounge access and onboard food and drinks.

Aside from the blocked seat next to you, I don’t see much value in this fare since my elite status with SkyTeam includes many of these perks already. But, if you don’t have status, this could be a nice way to improve the trip with a few extras.

Another key consideration is that the airline does offer some discounted versions of its traditional Superior and economy fares. These “basic economy”-style fares have additional restrictions in exchange for saving a little extra cash. These could be worth it if you do not have time to use the lounge before boarding or are not traveling with a checked bag.

Onboard entertainment

The entire widebody fleet plus the A320neo, A321neo and A220 aircraft come with onboard Wi-Fi. Messaging is free on long-haul flights, but you will have to pay extra for any other connectivity options. The goal is to eventually offer Wi-Fi on all of its fleet.

I find that the fee to connect on long flights just to check email or surf the web is quite reasonable for those that want to stay productive. If you don’t want to pay, you can enjoy a long list of Hollywood films, short subject programs and TV shows, and music free of charge on the seatback screens of widebody flights.

Lounges

One area where ITA really excels is its airport lounge offering. Fresh salads, pastas, pizzas, sandwiches and other Italian delicacies will quell any hunger pangs between flights. Baristas prepare made-to-order coffee and cocktail beverages. The wine list is almost exclusively Italian.

Enjoy other specialties like an Aperol Spritz or limoncello to savor the real Italian experience. The airline operates its own branded lounges in many airports, but also cooperates with an airport’s own lounge in others to give premium and eligible passengers a place to relax before the flight when there is no ITA lounge.

Membership in SkyTeam means that SkyTeam Elite Plus passengers also enjoy access to an eligible lounge, even when flying in economy.

Loyalty program

Volare is the airline’s frequent flyer program. Many travelers who belong to other SkyTeam programs prefer to credit their miles there. If you have elite status with another alliance partner and want to test out the waters with Volare, here’s a great tip.

Volare regularly offers status matches to members of competing loyalty programs. This could be a great way to instantly secure SkyTeam elite status if you normally fly with other airlines. That way, when you do fly ITA or its current partners (like Delta or Air France), you can still enjoy benefits.

If ITA does leave SkyTeam and move to Star Alliance, you would then get Star Alliance elite status, which could prove equally valuable.

Other tips for flying ITA

Here are some other ways to enjoy more flexibility when flying with ITA.

Bidding for an upgrade

I love getting a good deal. When ITA determines it will have extra space in business class, it may email you with an offer to bid for an upgrade. I don’t wait for the email though. I go to the airline’s dedicated upgrade page to make my bid. It’s a nice way to score more space and better food at a discount if you are one of the highest bidders.

There are three ways to upgrade: one is by placing a bid (my recommendation), another is by accepting the flat rate they charge (bidding for an upgrade is often cheaper) or holding out to see if there is a better deal at the airport. The latter is risky because people may have already gotten upgraded using the auction system by then.

Time to think

If your plans are still up in the air, but you want to lock in a low fare when you find it, the “time to think” option allows you to hold the fare for up to 72 hours for a fee. I wish more airlines offered this option during the booking process.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

Good to know

Low season

February

High season

December

Cheapest flight

$381
Best time to beat the crowds with an average 14% drop in price.
Most popular time to fly with an average 5% increase in price.
Flight from Madrid to New York John F Kennedy Airport

FAQs about flying with ITA Airways

  • What is ITA Airways' carry-on size allowance?

    On board ITA Airways flights, cabin baggage should not exceed 21x13x9in. If your hand luggage is bigger, the ITA Airways assistance team will most likely ask you to pay extra for checked luggage.

  • Where does ITA Airways fly to?

    ITA Airways offers direct flights to 58 cities in 28 different countries. Milan, Rome, and Bari are the most popular cities covered by ITA Airways.

  • What is ITA Airways’ primary hub?

    ITA Airways concentrates most of its flight operations in Rome.

  • How does KAYAK find such low prices on ITA Airways flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including ITA Airways.

  • When are ITA Airways plane tickets cheapest?

    Flight prices with ITA Airways will depend on the season and route you are flying. Our data shows that overall, the cheapest month to fly with ITA Airways is February, while the most expensive is December.

  • What’s the cheapest route that ITA Airways flies?

    In the last 72 hours, the cheapest route flown by ITA Airways found on KAYAK was from Barcelona to Athens, with a price of $43 for a round-trip.

  • What are the most popular airports for ITA Airways flights to depart from?

  • Is ITA Airways part of an airline alliance?

    Yes, ITA Airways is part of the SkyTeam airline alliance.

  • How many destinations does ITA Airways fly to?

    In total, ITA Airways flies to 59 destinations.

See more FAQs

Top tips for flying with ITA Airways

  • If you’re looking for the cheapest ITA Airways tickets, then try to fly from Madrid, where flights have been cheapest lately. The cheapest route from here available recently is to New York John F Kennedy Intl Airport, and cost $381.
  • The cheapest month for flights with ITA Airways is February, while the most expensive is generally December.

ITA Airways customer reviews

6.6
OkayBased on 886 verified guest reviews
6.8Boarding
6.6Comfort
6.1Entertainment
5.8Food
7.3Crew

Traveler rating:
Sort by:
V
4.0 Mediocre
BOS-FCO
Another low cost type of airliner
V
2.0 Poor
ALG-FCO
Very frustrating trip. From Rome to boston , and i missed the next flight to new york
V
2.0 Poor
SFO-FCO
The flight was delayed 3 hours while we were on the plane. We returned back to the gate before departure and waited for 2 hours before finally leaving. Little updates during the process and no explanation. Plane kept turning off and on and it got very hot at times.
V
6.0 Okay
FLR-FCO
I get it…Economy sucks but on a 13 hour flight all seats should have legroom and go back more than 110 degrees
M
8.0 Very good
MAD-FCO
Normal
V
8.0 Very good
FCO-FLR
This was a typical hour-long flight. Not much leg room, no entertainment and no food.
Y
8.0 Very good
FCO-IAD
Everything was good crew, food and comfort but the entertainment was a little bad the tvs stopped working half way through travel.
V
8.0 Very good
FLR-FCO
OK flight. However, left my smartphone in the seat pocket by mistake, and ITA staff were able to retrieve it and bring it to the departure desk for the next flight. I was so happy and thankful that they were able to get my phone back!
V
8.0 Very good
CTA-FCO
Ordinary and uneventful flight
V
2.0 Poor
GOA-FCO
It was horrible the woman next to me was sick and I asked if they would change my seat and they said that they didn’t have any available. I sat next to this women for 9 hour and now I am sick .

ITA Airways flight status

Sat 11/2

ITA Airways route map - Which destinations does ITA Airways fly to?

Find out which destinations you can fly to direct with ITA Airways by entering your departure airport. If you want to know if ITA Airways flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/2

All ITA Airways flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
675Sao Paulo (GRU)Rome (FCO)11h 25m
1580Alghero (AHO)Rome (FCO)1h 5m
1589Rome (FCO)Alghero (AHO)1h 5m
1605Alghero (AHO)Milan (LIN)1h 10m
1600Milan (LIN)Alghero (AHO)1h 10m
769New Delhi (DEL)Rome (FCO)9h 5m
63Madrid (MAD)Rome (FCO)2h 30m
770Rome (FCO)New Delhi (DEL)7h 35m
793Tokyo (HND)Rome (FCO)15h 5m
680Rome (FCO)Buenos Aires (EZE)14h 5m
792Rome (FCO)Tokyo (HND)12h 15m
674Rome (FCO)Sao Paulo (GRU)12h 35m
673Rio de Janeiro (GIG)Rome (FCO)11h 5m
672Rome (FCO)Rio de Janeiro (GIG)12h 15m
1642Brindisi (BDS)Milan (LIN)1h 35m
857Dubai (DXB)Rome (FCO)7h 10m
630Rome (FCO)Miami (MIA)11h 55m
608Rome (FCO)New York (JFK)10h 5m
631Miami (MIA)Rome (FCO)9h 50m
609New York (JFK)Rome (FCO)8h 30m
219London (LCY)Milan (LIN)1h 50m
419Frankfurt am Main (FRA)Milan (LIN)1h 15m
1357Rome (FCO)Trieste (TRS)1h 10m
1480Venice (VCE)Rome (FCO)1h 15m
213London (LCY)Rome (FCO)2h 35m
118Milan (LIN)Amsterdam (AMS)1h 55m
1651Milan (LIN)Brindisi (BDS)1h 40m
1633Milan (LIN)Bari (BRI)1h 30m
154Milan (LIN)Brussels (BRU)1h 35m
1392Genoa (GOA)Rome (FCO)1h 10m
1353Milan (LIN)Trieste (TRS)0h 55m
1350Trieste (TRS)Milan (LIN)1h 0m
1364Trieste (TRS)Rome (FCO)1h 10m
1428Turin (TRN)Rome (FCO)1h 15m
1184Lamezia Terme (SUF)Milan (LIN)1h 35m
1196Reggio Calabria (REG)Milan (LIN)1h 45m
351Paris (ORY)Milan (LIN)1h 25m
355Nice (NCE)Rome (FCO)1h 15m
1298Naples (NAP)Milan (LIN)1h 20m
1274Naples (NAP)Rome (FCO)1h 0m
358Milan (LIN)Paris (CDG)1h 35m
1185Milan (LIN)Lamezia Terme (SUF)1h 40m
1195Milan (LIN)Reggio Calabria (REG)1h 45m
350Milan (LIN)Paris (ORY)1h 30m
1297Milan (LIN)Naples (NAP)1h 20m
224Milan (LIN)London (LCY)1h 55m
410Milan (LIN)Frankfurt am Main (FRA)1h 20m
2039Milan (LIN)Rome (FCO)1h 10m
414Milan (LIN)Düsseldorf (DUS)1h 30m
1701Milan (LIN)Catania (CTA)1h 50m
1712Catania (CTA)Rome (FCO)1h 25m
856Rome (FCO)Dubai (DXB)6h 10m
1735Rome (FCO)Catania (CTA)1h 20m
160Rome (FCO)Brussels (BRU)2h 15m
1421Rome (FCO)Turin (TRN)1h 15m
74Rome (FCO)Barcelona (BCN)1h 50m
110Rome (FCO)Amsterdam (AMS)2h 35m
417Düsseldorf (DUS)Milan (LIN)1h 25m
1702Catania (CTA)Milan (LIN)1h 50m
1603Rome (FCO)Bari (BRI)1h 10m
311Paris (CDG)Milan (LIN)1h 30m
153Brussels (BRU)Milan (LIN)1h 25m
165Brussels (BRU)Rome (FCO)2h 5m
1630Bari (BRI)Milan (LIN)1h 30m
1606Bari (BRI)Rome (FCO)1h 10m
79Barcelona (BCN)Rome (FCO)1h 45m
721Athens (ATH)Rome (FCO)2h 15m
109Amsterdam (AMS)Rome (FCO)2h 15m
1383Rome (FCO)Genoa (GOA)1h 10m
1783Rome (FCO)Palermo (PMO)1h 10m
838Rome (FCO)Riyadh (RUH)5h 10m
214Rome (FCO)London (LCY)2h 30m
2058Rome (FCO)Milan (LIN)1h 10m
58Rome (FCO)Madrid (MAD)2h 35m
1684Florence (FLR)Rome (FCO)0h 55m
325Paris (CDG)Rome (FCO)2h 5m
1161Rome (FCO)Reggio Calabria (REG)1h 15m
839Riyadh (RUH)Rome (FCO)6h 5m
445Stuttgart (STR)Milan (LIN)1h 5m
1168Lamezia Terme (SUF)Rome (FCO)1h 10m
436Rome (FCO)Munich (MUC)1h 35m
1467Rome (FCO)Venice (VCE)1h 10m
866Rome (FCO)Tunis (TUN)1h 20m
119Amsterdam (AMS)Milan (LIN)1h 40m
867Tunis (TUN)Rome (FCO)1h 25m
1165Rome (FCO)Lamezia Terme (SUF)1h 10m
354Rome (FCO)Nice (NCE)1h 15m
433Munich (MUC)Rome (FCO)1h 40m
1681Rome (FCO)Florence (FLR)0h 55m
849Jeddah (JED)Rome (FCO)5h 20m
855Dakar (DSS)Rome (FCO)5h 35m
444Milan (LIN)Stuttgart (STR)1h 5m
621Los Angeles (LAX)Rome (FCO)11h 55m
720Rome (FCO)Athens (ATH)1h 55m
614Rome (FCO)Boston (BOS)9h 30m
620Rome (FCO)Los Angeles (LAX)13h 15m
894Rome (FCO)Cairo (CAI)3h 15m
332Rome (FCO)Paris (CDG)2h 15m
854Rome (FCO)Dakar (DSS)6h 10m
More flight routes

ITA Airways contact information

ITA Airways information

IATA CodeAZ
Routes144
Top routeRome Fiumicino Airport to Milan Linate Airport
Airports served59
Top airportRome Fiumicino

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