Featuring a Jacuzzi and a heated pool, Hilton Garden Inn Key West / The Keys Collection is located in Key West and offers modern accommodation. It is conveniently positioned for those wanting to visit the area's popular attractions.
The hotel has been recently refurbished and offers bicycle rental, babysitting/child services and a car rental desk. A gym is available to those wishing to keep active while away.
Hilton Garden Inn Key West / The Keys Collection features rooms equipped with a microwave and a refrigerator.
The hotel is within a short walk of Key West Tropical Forest and Botanical Garden. Guests can also visit Stock Island.
Services and conveniences
Things to do
Basics
Kitchen
Media and entertainment
Accessibility and suitability
Dining
General
Laundry
Pool and spa
Parking and transportation
Outdoor
Bedroom
Workspace
Family friendly
Bathroom
Health and safety
Fitness
Show reviews that mention
Filters
Restaurant and bar was closed despite a group of employees standing around doing nothing. The rooms were just ok. After checking in, I just wanted to book another hotel room somewhere else and leave. I'll never go back to this hotel. Does not live up to the Hilton standards, should be called Motel 6.
Pros. It was clean and beds were comfortable. We felt safe and the staff was friendly. Breakfast was very good. The pool was nice.
Cons. Wile the pool was open, the outdoor bar and hot tub was closed due to a car running off the road and hitting it. That was unavoidable on the hotel’s part of course bat we were told it had happened there months previously. No work had been done on it and the indoor bar did not open until 4 or 5 depending on the day. The only alcoholic beverages available were canned mixed drinks and beer available in the little shop the have. We like spending the day at the pool and going out at night so that was a disappointment. The biggest issue is the location. We knew that when we booked it with Hilton Honor points. Unfortunately, it was more inconvenient than we thought. There is a shuttle that was free at the time we were there although signs said $19.95 a day unlimited. The shuttle was usually full goin and we were dropped off several blocks from Duval and Mallory square although there were shops and restaurants at the location. We used it to go downtown but used Lyft to come back because of the drop off / pick up location. So, my low rating is for the relatively high price compared to the location.
Pros. Great Pool with Pool Bar. Good locations, just at the entrance to Key West, you can't miss it.
Cons. Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.
Cons. Housekeeping
Cons. Free parking or breakfast would have been nice.
Pros. Yes greatdrinks a bit pricey 25 dollars for 2 drinks
Pros. Beautifully decorated; pristine; lovely!! It’s impression WOW!
Cons. No thing to report.
Pros. The room was updated, and the lobby was very nice. The hotel is close to 3 others and you are able to use any of the pools, etc.
Cons. The hotel is far from town. This was our first time to Key West so we didn’t realize that there is only one area that stuff happens, so we might as well have been out in the suburbs. Also the mattress and pillows were not very comfortable. The pool is constantly out of towels. So that is a bit disappointing.
Pros. I liked the lobby, pool, and room overall.
Cons. The staff wasn't too helpful, it could have been because it wasn't directly booked with them but through Kayak. I wanted to change from a king size bed to a two bed room but they said they were sold out. However, when walking around the hotel around 11PM I saw plenty of empty rooms with two beds. In addition, I got (initially) charged for drinks I did not have at the pool. Overall it's okay, but I wouldn't book there again unless it was my only option.
Pros. Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a Jacuzzi, heated pool, shuttle service to downtown, and a tiki bar with friendly staff.
How is the cleanliness of the hotel rooms and common areas?
The rooms are clean and comfortable, and the hotel provides efficient room cleaning. However, some guests have mentioned issues with dirty towels and a moldy smell.
Is parking available at the hotel?
The hotel offers secured parking with an EV charging station, but some guests were disappointed with the extra fee for parking.
What are guests saying about the food quality and dining options?
Guests have enjoyed the pool bar, hot tub, and the in-house food. However, some have expressed disappointment with the expensive and subpar breakfast offerings.
How is the staff and customer service at the hotel?
The staff is described as very friendly and helpful, and the hotel provides a complimentary shuttle to downtown. However, some guests have mentioned issues with billing transparency and unresponsive management.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Shuttle Service
Guests appreciated the free shuttle service to and from downtown, making it convenient to explore the area without the hassle of driving and parking.
Check the Room Amenities
Some guests reported issues with room cleanliness, so it's advisable to inspect the room upon arrival. Additionally, guests suggested ensuring that the room has all the necessary amenities, such as a luggage bench and updated bathroom features.
Be Mindful of Additional Charges
Some guests were surprised by unexpected charges and resort fees. It's recommended to clarify all charges and fees during the booking process to avoid any unpleasant surprises.
Plan for Breakfast
While the hotel offers breakfast options, guests found the prices to be high. Consider exploring nearby dining options for breakfast to suit your preferences and budget.
Utilize the Pool and Hot Tub
Many guests enjoyed the pool area and the hot tub. Take advantage of these facilities for a relaxing and enjoyable experience during your stay.
Request Daily Room Cleaning if Needed
Some guests found it necessary to request daily room cleaning. If cleanliness is a priority, don't hesitate to communicate your preferences with the housekeeping staff.
Check for Noise Concerns
A few guests mentioned noise-related issues, such as hearing sounds from the shuttle stop and uncomfortable bathroom noise. Consider requesting a room away from potential sources of noise for a more peaceful stay.
Verify Inclusions and Charges
Some guests experienced discrepancies with inclusions, such as breakfast, and unexpected charges. It's advisable to verify all inclusions and charges at the time of booking and upon check-in to avoid any misunderstandings.
Explore Nearby Attractions
The hotel is conveniently located near popular attractions such as Smathers Beach, Key West Historic Seaport, and the Key West Butterfly and Nature Conservatory. Take advantage of the hotel's proximity to these attractions for a well-rounded Key West experience.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | September |
---|---|
High season | February |
Average price (weeknight) | $302 |
Average price (weekend night) | $377 |
Hilton Garden Inn Key West/The Keys Collection is located at 3850 North Roosevelt Boulevard in New Town, 3.2 miles from the center of Key West. Smathers Beach is the closest landmark to Hilton Garden Inn Key West/The Keys Collection.
Check-in time is 4:00 PM and check-out time is 11:00 AM at Hilton Garden Inn Key West/The Keys Collection.
Yes, Hilton Garden Inn Key West/The Keys Collection offers free Wi-Fi.
Hilton Garden Inn Key West/The Keys Collection is 1 miles from Key West.
Yes, Hilton Garden Inn Key West/The Keys Collection has a pool onsite.
KAYAK scours the web for all room deals available at Hilton Garden Inn Key West/The Keys Collection in Key West and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hilton Garden Inn Key West/The Keys Collection and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hilton Garden Inn Key West/The Keys Collection.
Value for money | 6.6 |
---|---|
Distance to city center | 3.2 mi |
Nearest Airport | Key West |
Distance to airport | 1.0 mi |