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Neos Air: Expert advice and recommendations

Expert travel writer Chris Smith shares all you need to know before booking a flight with Neos Air.
Chris Smith
December 4, 2025

Neos is an Italian leisure airline owned by Alpitour, a vacation package provider, with its main base at Milan Malpensa Airport (MXP). The carrier flies to more than 50 destinations across Europe and long-haul routes, and you can book seat-only tickets directly online even though it’s part of a tour operator. Many flights originate from various Italian airports beyond its Milan hub.

The route network is primarily seasonal, with several locations only served for a portion of the year. However, there are several exceptions to the seasonality of the route network, with the prominent exception of the Milan to New York (JFK) service, which runs year-round. This guide covers everything you need to know before booking with Neos.

Fare structure

Neos divides Economy fares into three categories: Promo (the cheapest option), Relax (mid-tier), and Freedom (their flexible fare). The Boeing 787 Dreamliner fleet offers both Premium and Economy cabins, while the smaller 737 aircraft typically only has Economy class, though Premium Economy is available on certain routes like Cairo.

Thinking of splurging on the Premium cabin? You’ll see two price points when booking online: ‘Premium’ and ‘Premium Plus’, each with distinct conditions and services. Just a heads-up, if you’re booking a vacation package, the options might look a little different.

Neos also allows Economy passengers to pay a surcharge for more legroom, with exit row seats costing an extra fee that can be paid at the time of booking or at the airport on the day of departure, provided seats are still available. These are called Economy Extra seats. You can snag these when you book, through My Booking or Web Check-in, or try your luck at the airport (subject to availability). There are also 36 special seats in reserved areas of the Economy cabin, called Economy Extra Plus, which come with a few extra perks.

Seats and legroom

Economy Extra seats offer extra personal space and legroom, but they come with standard exit row trade-offs. You won’t have a seat back pocket, so all carry-on items must go in the overhead compartment. Elderly or passengers with mobility limitations may not be permitted in these seats since they’re located at emergency exits.

For a little extra cash, you can upgrade to Economy Extra Plus. It’s not a separate cabin, but these 36 seats in reserved areas of the Economy cabin get you about an extra 3cm (roughly 1.2 inches) of legroom, plus fast-track check-in, a separate check-in counter and a welcome drink.

As for the layout, it’s pretty standard. The 737s have rows of six seats with an aisle down the middle. The bigger 787s have a nine-across setup in Economy, in a 3-3-3 configuration.

Premium cabin

In the Premium cabin, seats are arranged seven across (2-3-2). It is worth noting that these seats do not offer a lie-flat bed for sleeping but do offer a significant degree of recline compared to conventional Economy seating.

In terms of seat pitch, Premium offers an extra 10 inches of seat pitch when compared to a standard Economy seat, which makes a big difference on a long flight.

If you’re in an A, E, or L seat, you’ll need to step over someone to reach the aisle. Since these seats recline but don’t go lie-flat, the lack of direct aisle access is less of an issue than it would be on carriers with fully flat beds.

Premium passengers also get some nice perks. You can pick your seat up to 48 hours before your flight (where available), use faster security lines and get lounge access where available. Your entertainment comes through an individual 11-inch touchscreen monitor.

Onboard catering and amenities

Complimentary meals and lighter snacks are provided on the majority of routes and even for passengers who have booked the cheapest Promo fare in the main Economy cabin.

In a twist to the common tale in such cabins, Neos offers a variety of wine choices that accompany the meal service service in Economy and all are served free of charge. Prosecco is often included on long-hauls.

On longer-distance flights, blankets are not always provided in the main Economy cabin and there is little consistency with this product feature. Maybe pack a sweater just in case.

Wi-Fi and entertainment

The 787 fleet has in-seat entertainment with movies, music playlists, games, news updates, flight information, shopping options and a bar service feature through individual touchscreen monitors. The system offers content in multiple languages (English, Italian, Spanish, French and Chinese), and kids have their own selection of entertainment.

Need to stay connected? The 787s offer Wi-Fi with high-speed connectivity up to 12Mbps. All passengers can purchase connectivity packages, with some initial sponsored minutes potentially available for free on select aircraft.

If you’re in Premium, your ticket on the 787-9 aircraft includes Wi-Fi. Economy Extra Plus passengers also get it on the house. A flight attendant will usually hand you a voucher with a code to log in.

The smaller 737s are a bit more old-school, with no built-in screens or Wi-Fi. However, all seats on the Boeing 737-800 aircraft have USB sockets for charging your devices and handy holders for your tablet or phone. This is great during meal service, so you don’t have to balance your device on your tray table while trying to eat.

Ticketing changes and differences

Alright, let’s talk about the fine print. The change and cancellation policies at Neos can be a little confusing because they aren’t the same for every fare or route. For example, changes to date and sometimes destination are possible if your purchased fare allows it, and you can manage these up to 48 hours before departure in My Reservation. The key is to read the conditions carefully when you book.

Just be aware that making a change could put you on a more restrictive ticket, which might matter if you need to make another change later on.

As you’d expect, cheaper tickets come with more refund restrictions. More expensive fares are more flexible, but the rules can still vary a lot depending on your route and the regulations of your destination country.

The amount and method of refund, if you’re entitled to one, depends on your fare conditions—sometimes you can get a full refund, sometimes just a portion, and sometimes there’s a cancellation fee, similar to what other airlines charge.

Checked baggage allowance is another thing that changes based on your destination and selected fare. A flexible “Freedom” ticket may have different weight allowances depending on whether it’s a short European hop or a long-haul flight. Premium passengers’ baggage allowance depends on the selected fare and destination, though on specific routes like Cairo flights operated by 737 aircraft, Premium Economy includes two 30-kg checked pieces.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

FAQs about flying with Neos Air

  • What is Neos Air's carry-on size allowance?

    On board Neos Air flights, cabin baggage should not exceed 21x15x7in. If your hand luggage is bigger, the Neos Air assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Neos Air fly to?

    Neos Air offers direct flights to 82 cities in 35 different countries. Marsa Alam, Milan, and Sharm el-Sheikh are the most popular cities covered by Neos Air.

  • What is Neos Air’s primary hub?

    Neos Air concentrates most of its flight operations in Milan.

  • How does KAYAK find such low prices on Neos Air flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Neos Air.

  • What’s the cheapest route that Neos Air flies?

    In the last 72 hours, the cheapest route flown by Neos Air found on KAYAK was from Verona to Naples, with a price of $95 for a round-trip.

  • What are the most popular airports for Neos Air flights to depart from?

  • Is Neos Air part of an airline alliance?

    No, Neos Air is not part of an airline alliance.

  • How many destinations does Neos Air fly to?

    In total, Neos Air flies to 82 destinations.

Neos Air customer reviews

7.9
Good54 verified ratings
7.4Boarding
7.0Entertainment
8.1Crew
7.9Comfort
7.0Food
Traveler rating:
Sort by:
V
4.0 Mediocre
MXP
-
JFK
Had worst experience with check in and baggage check attendant I’ve ever had in my life with airline attendant as well as what I feel was poor communication skills and customer service, along with inaccurate information or willingness to assist in correcting. Had to check three bags an ALL my belongings due to saying my bag was too large for bins overhead, or willingness to check them at the gate if so. BOTH my bags are typical carry on size or smaller, and never had the issue. I preferred to check one bag due to convenience on the trip, but not my personal bag. Anyway, had to check them, pay to check them, and then the flight was very light on people, plenty of luggage larger or same size as mine aboard, and no others had to check theirs. And PLENTY of space for the luggage onboard. So unsure why was singled out, like this, but had to check some fragile items and electronics, personal items including some financial information and checks, computer etc So just would like an explanation, and confirmation that your staff was correct, or that this shouldn’t be an issue in future flights for me, as I do travel a good amount, and would fly your airlines again in the future, if this was not the way it happen going forward and was a mistake or one off event. Appreciate our reply and clarification on the policies and costs associated with my flight.
T
2.0 Poor
MXP
-
JFK
Absolutely terrible. Didn’t notify us of a delay until after we arrived at the airport, ended up spending the whole day at the airport and it got delayed 3 more times. The whole delay ended up being 5.5 hours. Never flying Neos again
A
2.0 Poor
JFK
-
MXP
Garbage airline
V
10.0 Wonderful
JFK
-
MXP
Nice staff and good service
A
2.0 Poor
JFK
-
MXP
horrible. will never book again
V
4.0 Mediocre
PMO
-
JFK
Air was not working while grounded and we were waiting in the heat for almost 2 hours until takeoff. It was way too hot to be on the plane for that long, especially with the same hot air circulating with people coughing and sneezing. We were all sweating. Flight crew was great and flight was very smooth in air as well as takeoff and landing. Also, wifi was not working and we were not able to watch anything. Screens were not working. There were no earbuds given out even if we wanted to watch something. That was very disappointing as it was a very long flight and we had 2 young children with us.
K
10.0 Wonderful
PMO
-
JFK
Phenomenal! So completely exceeded expectations!
V
6.0 Okay
MXP
-
JFK
NYC JFK there is no information about delayed flight, milan airport no information where to pick up the bording pass
L
10.0 Wonderful
MXP
-
JFK
In-flight service was very good. Plane had spacious overhead bins and incorporated windows with an automatic dimming feature eliminating the need for traditional plastic shades. Boarding was halted and the crew did not communicate a reason. We waited on the gang plank for 30 minutes after showing boarding passes without being given a reason.
J
10.0 Wonderful
MXP
-
JFK
Our flight with Neos airlines was great. The price was very reasonable, the staff very professional and accomodating. The flight was comfortable with more leg room than most airlines I have travelled with in the past. The food and service while on board was good. I would travel again to Italy and back with Neos if given the opportunity.

Neos Air flight status

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Neos Air route map - Which destinations does Neos Air fly to?

Find out which destinations you can fly to direct with Neos Air by entering your departure airport. If you want to know if Neos Air flies a certain route, enter both the departure and destination airport before hitting search.
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All Neos Air flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat
2421Dakar (DSS)Milan (MXP)5h 30m
2420Milan (MXP)Dakar (DSS)6h 0m
789New York (JFK)Milan (MXP)8h 0m
787Milan (MXP)New York (JFK)8h 55m
1930Cairo (CAI)Milan (MXP)4h 0m
1930Luxor (LXR)Cairo (CAI)1h 10m
1930Milan (MXP)Luxor (LXR)4h 5m
More flight routes

Neos Air contact information

Everything you need to know about Neos Air flights

Neos Air information

IATA CodeNO
Routes401
Top routeMilan Malpensa Airport to Marsa Alam
Airports served82
Top airportMilan Malpensa
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.