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Neos Air: Expert advice and recommendations

Expert travel writer Chris Smith shares all you need to know before booking a flight with Neos Air.
Chris Smith
October 25, 2024

Neos is an Italian airline that specializes in leisure travel and was founded in the early 2000s. Though the carrier is owned by Alpitour, a vacation package provider, seat-only tickets can still be booked directly with the airline online. While its main base is located at Milan Malpensa Airport (MXP), the airline provides inter-European and longer-distance flights to more than 50 destinations. Many of them originate from a variety of Italian airports.

The route network is primarily seasonal, with several locations only served for a portion of the year. However, there are several exceptions to the seasonality of the route network, with the prominent exception of the Milan to New York (JFK) service, which runs year-round. Use this expert guide if you’re considering flying Neos.

Fare structure

The Neos Boeing 787 Dreamliner fleet features a 2-class cabin, including both Premium and Economy, but the smaller Boeing 737 aircraft only has a single Economy class configuration. Economy fares are divided into 3 categories: Promo, the cheapest fare, Relax, the mid-segment offering, and Freedom, the Neos equivalent of a flexible fare in the Economy cabin.

If you want to sit up front in the Premium cabin you will find 2 different pricing categories when booking online. It is worth noting that if you book flights as part of a vacation package, pricing offerings may differ, and this information concentrates on what you’ll encounter when booking directly with the airline.

Neos also allows Economy passengers to pay a surcharge for more legroom, with exit row seats costing an extra fee that can be paid at the time of booking or at the airport on the day of departure, provided seats are still available. These are called Economy Extra seats. In addition, the first 4 rows of the main Economy cabin are designated as Economy Extra Plus and offer some extra service features.

Seats and legroom

While Economy Extra can provide significant advantages in terms of personal space and legroom, the typical caveats apply with any emergency exit seat: there is no seat back pocket for storing any of your items, and all carry-on bags must be stored in the overhead compartment while seated in such seats. Elderly or infirm passengers may not be allowed to sit here because they are located next to the emergency exits.

The other extension of the core Economy product is Economy Extra Plus, which can be accessed with the payment of a modest surcharge. While not an individual cabin, the 36 seats situated at the front of the main cabin offer an extra inch of legroom. Additional service elements include fast track check-in, hot towels and a welcome beverage.

In terms of cabin arrangement on the 737, the carrier follows the industry standard row of 6 seats divided by an aisle in the middle. The 787 Economy cabin offers 9 across seating, divided into 3 sets of 3 seats per row.

Premium cabin

The Premium cabin is configured 7 across, with a pair of seats on either side of the left and right aisles, which surround a group of 3 seats in the center. It is worth noting that these seats do not offer a lie-flat bed for sleeping but do offer a significant degree of recline compared to conventional Economy seating.

In terms of seat pitch, Premium offers an extra 10 inches of seat pitch when compared to a standard Economy seat.

Direct aisle access is not accessible for people who are not seated next to the aisle in the Premium cabin. If you’re sitting in an A, E or L seat you’ll have to step over someone to access the aisle. However, given that these seats do not extend to a lie-flat position and only offer a reasonable amount of recline, this is perhaps a less troublesome hurdle when compared to other carriers.

Other service features that are available to all Premium passengers include the ability to select your seat up to 48 hours before departure using online check-in. Additionally, expedited security screening and lounge access are also offered at airports that provide such facilities. Entertainment can be accessed using an individual seat monitor which is stored at the side of each seat.

Ticketing changes and differences

The airline pricing structure system does not provide a uniform application of change and cancelation policies for each fare category. This can be somewhat confusing. For example, some routes will enable you to alter the day or the route for a specific fare category, but other fare types may allow you to change the date but not the ticket to a different route.

Take note of exact ticket conditions when booking and note that a change can result in a more restrictive route. This could be particularly relevant should you wish to make further changes to your ticket reservation later.

When it comes to refund options, it goes without saying that cheaper tickets will have additional restrictions on seeking a refund. On the other hand, for more expensive fare categories, the refund policy is more flexible but can still vary significantly within each fare group, depending on the route.

In some rare instances, the entire fare can be refunded. In other cases, just a portion may be able to be refunded. However, in some other scenarios, a complete refund is subject to a flat rate fee, which is comparable to how other carriers impose an administrative cost in similar situations.

One of the most significant concerns for each traveler is the amount of checked baggage included with a ticket. Again, this widely varies according to your destination. For example, a person flying on a flexible Freedom ticket could check in less weight for free on a short European trip than on a long-haul flight. Passengers in Premium are normally permitted to check in 2 pieces of checked luggage.

Onboard catering & amenities

Complimentary meals and lighter snacks are provided on the majority of routes and even for passengers who have booked the cheapest Promo fare in the main Economy cabin. In a twist to the common tale in such cabins, Neos offers a variety of wine choices that accompany the meal service service in Economy and all are served free of charge. Prosecco is often included on long-hauls.

On longer-distance flights, blankets are not always provided in the main Economy cabin and there is little consistency with this product feature. In contrast, blankets have been placed at each seat before to departure on shorter-duration flights operated by the smaller Boeing 737.

There is perhaps one potential explanation for this lack of consistency on long-haul flights. In cases where the airline may have to carry enough blankets on-board for the return flight, the lack of space to facilitate the storage of hundreds of blankets, could be the reason behind the issue.

Wi-Fi and entertainment

The 787 fleet, as expected for a wide-body aircraft, has in-seat entertainment, with movies frequently accessible in a variety of languages including English, Italian, Spanish, French and Chinese. Children can also watch movies, listen to music and play games. Drinks and snacks can also be ordered to your seat via the entertainment system, but keep in mind that these may incur an additional cost.

Wi-Fi access is offered on 787 flights, with Neos claiming bandwidth speeds of up to 12Mbps. Passengers in the main Economy cabin can purchase connectivity packages, however, travelers in the Premium cabin and Economy Extra Plus receive complimentary access. In these circumstances, flight attendants typically offer an access voucher, allowing the passenger to log in using a unique access code.

While the smaller Boeing 737 lacks the same internet and entertainment facilities, some aircraft within the short-haul fleet do have built-in seat back fittings for tablets and smartphones. In particular, this can be very convenient when utilizing the folding tray table, such as during the meal service. In such circumstances, you can eat in comfort without having to balance your portable electronic device on the folding tray table.

This KAYAK-commissioned article is presented as-is, for general informational purposes only, and may not be up-to-date. The opinions contained in the article are original to the author and reflect their authentic experience, which may vary significantly from the experience of others. Find more perspectives in our user reviews below.

FAQs about flying with Neos Air

  • What is Neos Air's carry-on size allowance?

    On board Neos Air flights, cabin baggage should not exceed 21x15x7in. If your hand luggage is bigger, the Neos Air assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Neos Air fly to?

    Neos Air offers direct flights to 61 cities in 32 different countries. Milan, Verona, and Marsa Alam are the most popular cities covered by Neos Air.

  • What is Neos Air’s primary hub?

    Neos Air concentrates most of its flight operations in Milan.

  • How does KAYAK find such low prices on Neos Air flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Neos Air.

  • What’s the cheapest route that Neos Air flies?

    In the last 72 hours, the cheapest route flown by Neos Air found on KAYAK was from Milan to Marsa Alam, with a price of $255 for a round-trip.

  • What are the most popular airports for Neos Air flights to depart from?

  • Is Neos Air part of an airline alliance?

    No, Neos Air is not part of an airline alliance.

  • How many destinations does Neos Air fly to?

    In total, Neos Air flies to 61 destinations.

See more FAQs

Neos Air customer reviews

8.4
Very goodBased on 40 verified guest reviews
8.5Crew
7.4Food
7.7Boarding
8.3Comfort
7.3Entertainment

Traveler rating:
Sort by:
L
10.0 Wonderful
MXP-JFK
In-flight service was very good. Plane had spacious overhead bins and incorporated windows with an automatic dimming feature eliminating the need for traditional plastic shades. Boarding was halted and the crew did not communicate a reason. We waited on the gang plank for 30 minutes after showing boarding passes without being given a reason.
V
10.0 Wonderful
MXP-JFK
Nice planes, great crew and actually good food.
V
10.0 Wonderful
MXP-JFK
Our flight with Neos airlines was great. The price was very reasonable, the staff very professional and accomodating. The flight was comfortable with more leg room than most airlines I have travelled with in the past. The food and service while on board was good. I would travel again to Italy and back with Neos if given the opportunity.
V
10.0 Wonderful
VRN-CAG
Excellent experience
V
6.0 Okay
MXP-JFK
NYC JFK there is no information about delayed flight, milan airport no information where to pick up the bording pass
V
4.0 Mediocre
PMO-JFK
Air was not working while grounded and we were waiting in the heat for almost 2 hours until takeoff. It was way too hot to be on the plane for that long, especially with the same hot air circulating with people coughing and sneezing. We were all sweating. Flight crew was great and flight was very smooth in air as well as takeoff and landing. Also, wifi was not working and we were not able to watch anything. Screens were not working. There were no earbuds given out even if we wanted to watch something. That was very disappointing as it was a very long flight and we had 2 young children with us.
K
10.0 Wonderful
PMO-JFK
Phenomenal! So completely exceeded expectations!
V
2.0 Poor
ATH-TLV
We never got to the flight due to ferry cancelation due to bad weather and could not contact with anyone for support and advice. We'll appreciate your support now in our attempts to get refund
J
10.0 Wonderful
KEF-TFS
great crew !

Neos Air flight status

Sat 11/2

Neos Air route map - Which destinations does Neos Air fly to?

Find out which destinations you can fly to direct with Neos Air by entering your departure airport. If you want to know if Neos Air flies a certain route, enter both the departure and destination airport before hitting search.
Sat 11/2

All Neos Air flight routes

Flight #Departure AirportArrival AirportDurationSunMonTueWedThuFriSat

Neos Air contact information

Neos Air information

IATA CodeNO
Routes235
Top routeSharm el-Sheikh to Milan Malpensa Airport
Airports served64
Top airportMilan Malpensa

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