da Vinci Villa

4.2Mediocre

Anonymous, Jan 2019

Pros. Bed was comfy

Cons. Room was dirty/dusty Bathroom looked like it hadn’t been cleaned in a while Sink was backed up Elevator stopped working

6.2Okay

Anonymous, Oct 2018

Pros. Location

Cons. Furniture in room broken. TV not have channels. Breakfast was less than basic.

6Okay

Adrienne, Apr 2018

Pros. Location, love Russian Hill. Front desk staff was nice enough.

Cons. Not kept up, our room smelled like feet.

7.1Good

Anonymous, Jul 2017

Pros. On the fifth floor people can have a sneak peak of the Golden Gate Bridge if the sky is clear.

Cons. Experienced bed bugs in the accessible hotel room.

9.7Wonderful

Stephanie, May 2017

Pros. The staff were extremely nice and helpful. We came in pretty late and they advised places that we could go and eat that were near by. They held our bags the next day while we explored San Francisco. Our flight didn't leave until 10pm. I would stay here again.

Cons. The rooms had a musty smell. But I think it's just the building

10Wonderful

Anonymous, Jan 2017

Pros. We stayed here for one night, it was perfectly located and the staff were all very friendly. I really loved that they had normal sized towels, not the typical little ones that great elsewhere. The breakfast was also well served, some bacon would have been nice but hardly problematic that is wasn't there.

Cons. I think every hotel now days should have a USB charging hub but at the very minimum somewhere convenient to plug in your phone, Ipad and computer. This place only had one visible spare plug which was in the middle of a wall a nowhere near the desk. It also was very lose so that it was hard to get the plug to stay in the wall. Sadly though, this is more typical everywhere you stay.

3.4Poor

sara, Nov 2016

Cons. I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.

8Very good

Anonymous, Dec 2015

Pros. Friendly staff, clean room.

Cons. There wasn't shampoo in the shower, just body wash and conditioner which was odd.

9.7Wonderful

Anonymous, Jun 2015

Pros. Clean, convenient, helpful staff

Cons. 4:00pm check-in, noisy

6.2Okay

Anonymous, Mar 2015

Pros. Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown.

Cons. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!