Low season | May |
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High season | June |
Cheapest flight | $300 |
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
the departure time was changed several times. At the end we were late 2 hours and 15 min. It was a poor experience
Smooth boarding, smooth flight. Crew was good. I can't believe 5 hours went by so quickly!
Well, the flight hasn’t taken off yet… it will be 2 hours late by the time the t does…
I had never flown Alaska before. Years ago I flew constantly. Flying these days is not a glamorous experience. It’s not that easy to get inexpensive direct flights either. Not glamorous but reasonably priced and comfortable. I appreciated the inflight WiFi (for messaging only but that’s ok, I like to read on flights). I didn’t check the inflight entertainment, see above. I was lucky on the AUS => SFO flight—they needed volunteers to check bags at the gate. That bumped me up a level in status so they let me move to an empty exit row. The return flight I was assigned a seat in one. Very nice. As pleasant a trip as possible these days.
Ground crew at SFO checking didn’t print my boarding passes for my second leg … creating a full mess at LAX So the desk asked for my passports, and was able to check in my luggage up to the final stop, they never realized that our journey was made up 2 legs.
no entertainment which was ok with us. Great crew, great ascent, rockier landing, empty air lane so very comfortable. fun pilot
I feel that for the price that I paid, I should’ve received zone one boarding. Said I was zone two. And even though I paid for an upgraded seat, I was lucky to get a space for my carry-on baggage. So I think the value wasn’t there.
I did not find out about the delay until I got to the airport where I had to wait 3 hours, not cool. I missed a special gathering. Everyone on staff was very nice.
Plane was ok. I would have liked to watch movies with a screen on the seat, and head phone were not provided. Most importantly the left left and arrived on time.
The crew was hilarious. They made the flight even more enjoyable. My husband and I enjoyed the ample leg room.
Not enough room between rows and food was gross. $160 baggage charge?! Never again.
Excellent staff helping my 96 year old senior promptly with her oxygen needs
Flight was quite late as there was no pilot Crew is usually excellent, this flight not as good as usual there were more mistakes, slower and less friendly service But honestly the aircraft was too cramped and uncomfortable for a 4 hour flying get so, do to the aircraft liability the very best you could ever do is mediocre.
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
Our flight was delayed several times. It left 9 hours after scheduling. We had to sleep in the airport.
This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.
United is today and old, the planes, the staff, the business processes. Yet they expect premium prices for a less than average flight experience. I should have remembered to stay away from them and will remember to stay away from them in the future since I'm traveling a lot again. In a nutshell, they suck eggs.
The entertainment wasn’t playing in the app or online.
Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.