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5 locations in Arden
Filters
Reviews
10.0 Wonderful
Aug 2020
Pros:
Best staff ever!6.0 Okay
Apr 2019
Pros:
Staff on-site was friendly and took care of me. They compensated me for the issue I had with the vehicle.Cons:
When I called the office I was met with somewhat of a cold shoulder and kind of dismissed because he had a "lobby full of people". My issue was basically that the car was terrible. Every single speaker was blown and sounded terrible. 6 hours being in the care with no radio...suck.9.6 Wonderful
Apr 2019
Pros:
Yes10.0 Wonderful
Feb 2017
Pros:
I love this rental company!6.0 Okay
Nov 2016
Pros:
The service at pick up and drop off was excellent.Cons:
Before accepting the vehicle, I should have inspected the interior. All of the upholstery, front and back, was heavily soiled. There wasn't an ice scrapper in the car. On several mornings the windows were iced and I had to wait for the front and back defrosters to melt it.10.0 Wonderful
Aug 2016
Pros:
They waived the drop charge at the airport!!!!One location in Arden
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Reviews
10.0 Wonderful
May 2021
Cons:
Best deal for a van!9.2 Wonderful
May 2017
Pros:
The car is new, clean, in good condition.Cons:
The pickup and dropoff place is far from the airport. I spent extra money on uber. But the employee said they open a closer agent and offer shuttle bus to the airport.10.0 Wonderful
Jan 2017
Pros:
The vehicle was excellent and the office staff was quick, cordial and professional. They exceeded my expectations.Cons:
Would have been nice to have users manuals in the vehicle but there were none. Had to figure out some unfamiliar features the hard way.10.0 Wonderful
Oct 2016
Pros:
EverythingCons:
Everything7.9 Good
Aug 2021
One location in Arden
Filters
Reviews
6.0 Okay
Dec 2023
2.0 Poor
Oct 2023
2.4 Poor
Jul 2017
Pros:
Nothing was good about the experience hereCons:
The larger, short lady was extremely unfriendly and having a . very bad day. She would not discuss the final billing with me. I turned the car in 24 hrs later which was one hour later due to time zone switch and she wanted to charge me extra day.10.0 Wonderful
Jun 2023
One location in Arden
Filters
Reviews
5.2 Fair
Jul 2019
Pros:
The car was great but they didn’t give it to me at my quoted price. I had to call customer service and am still trying to fix it.Cons:
Horrible pickup experience!Waited an hour past my reso for the ONE worker to clean a car for the renter ahead of me, rent it to them, check in another group who just wanted to extend their rent, then go back to the garage &clean/vacuum the car I would be renting! Again, she was the ONLY PESON THERE!10.0 Wonderful
Feb 2023
2.0 Poor
May 2022
10.0 Wonderful
Sep 2021
One location in Arden
Filters
Reviews
2.0 Poor
Apr 2024
8.0 Very good
Jan 2022
10.0 Wonderful
Apr 2021
Pros:
Easy check in process. I liked the early return process. Matt did a good job going through everything. He tried to make right the van not being cleaned yet. Van options were very nice. Hands free/Blue-tooth phone capabilities and plenty of room for luggage and 4 people to stretch out in. We liked having the tuck away 3rd row seats. Leather seats made for easy cleaning. Overall, the van performed better than expected.Cons:
Matt was nice, seemed overwhelmed at the time. The lobby was full, it was spring break, and the van I was to get was not able to be cleaned yet. Matt asked me if I wanted to wait. I declined and took the van as is. He gave me a free car wash voucher. We walked through the pre-rental and took pictures of the exterior of the van. Minor knicks and dings (standard where and tear on a 50,000 mile vehicle) were noted. I spent my 1st 2 hours cleaning out big dog hair from the last customer and wiping down everything. I was not mad nor did I call to complain.10.0 Wonderful
Sep 2020
Pros:
yesCons:
not sure what that could be4.8 Mediocre
Jul 2019
Cons:
Car was not ready at pickup time2.0 Poor
Apr 2019
Pros:
Absolutely nothingCons:
I never received my prepaid car because they gave it to another customer prior to me getting there. This is the worst experience I have ever had in any service or retail transaction. After spending 3 hours and 26 minutes on the phone with both Hertz and KayakYes. Based on our information, ENTERPRISE in Avalon Hill is the cheapest car rental location in Indianapolis. It is located at 1704 N Shadeland Ave.
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