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Economy | $33/day |
Compact | $33/day |
Intermediate | $34/day |
Full-size | $35/day |
Minivan | $79/day |
Full-size SUV | $46/day |
Premium | $42/day |
Luxury | $56/day |
Supplier choice | $30/day |
Standard SUV | $38/day |
Compact SUV | $40/day |
Intermediate SUV | $41/day |
One location in Burbank Bob Hope
2 locations in Burbank Bob Hope
Filters
Reviews
10.0 Wonderful
Jul 2019
Cons:
No comments. Excellent service.8.0 Very good
Jul 2019
Cons:
Really clean vehicle. Truly nice staff.10.0 Wonderful
Jun 2019
Pros:
friendly staff; quick and easy pick up and drop off; got the exact car we wanted.10.0 Wonderful
Jun 2019
Pros:
Great value, vehicle was exceptionally clean.10.0 Wonderful
Jan 2019
Pros:
Easy access. No long lines.8.0 Very good
Nov 2018
Pros:
Quick turn aroundOne location in Burbank Bob Hope
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Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Mar 2021
Pros:
Good clean cars, easy and efficient pick up and delivery.Cons:
Improve your off hours telephone support, for normal questions relating to the car functions and normal customer support questions, beyond the 9-5 normal business hours to perhaps 9-9 local time. On your toll-free national number. I called at 6:10pm CA time, right after I picked the car at 5:30pm after I came home, and the telephone support message said the office is only open during normal business hours and call tomorrow. That was bad CS in my opinion. At least they could have directed me to a different number?2.0 Poor
Apr 2017
Cons:
Terrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.4.8 Mediocre
Apr 2017
Pros:
Great price. $10/dayCons:
They would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.8.0 Very good
Apr 2017
Pros:
Car cleanliness and ease of pick up and drop off10.0 Wonderful
Mar 2017
Pros:
Staff was great; things were explained wellOne location in Burbank Bob Hope
Filters
Reviews
10.0 Wonderful
Mar 2024
4.8 Mediocre
May 2019
Cons:
Rented at Burbank and wanted to change the drop off to LAX because my flight changed but I couldn’t because LAX is a franchise. I had to drop car at Burbank then Uber to LAX. Very inconvenient. Going cheaper doesn’t work out4.8 Mediocre
May 2019
Cons:
horrible customer service when I tried to extend rental. Customer service agent hung up on me and was a total jerk. Will avoid payless after this experience8.0 Very good
Apr 2019
Pros:
Car was nice4.0 Mediocre
Mar 2019
Cons:
I was charged double insurance. Staff should be more clear about charges and fees. Especially when it comes to insurance.9.6 Wonderful
Jan 2019
Pros:
Very easy and well-organized, no waiting at either end.Cons:
Lower prices are always better!One location in Burbank Bob Hope
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Reviews
2.0 Poor
May 2024
10.0 Wonderful
Mar 2021
Pros:
Friendly staff, easy drop off, availability of awd vehicleCons:
Windows and mirrors had dried up water spots that made it hard to see to drive safely, but mentioned it to a staff and she cleaned it as best as she can and apologized.2.0 Poor
Mar 2021
Cons:
The car was not satisfactory. I did not receive the type of car I paid for (BMW 3 series) or given suitable substitute. The car I was given ran poorly and had the check engine light illuminated. Under anything more than delicate acceleration the car barely ran and a “wrench” alert was displayed. Not satisfied!!8.8 Very good
Apr 2017
Pros:
Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Cons:
Long walk from terminal to desk, with moving walkways inoperative that day.2.0 Poor
Apr 2017
Cons:
They were all sold out of cars and I had to walk to another facility to book another reservation.4.4 Mediocre
Apr 2017
Cons:
I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.One location in Burbank Bob Hope
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Reviews
6.0 Okay
Mar 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Dec 2023
6.0 Okay
Oct 2022
8.0 Very good
Dec 2019
Pros:
Prices were fair, convince7.2 Good
Nov 2019
Cons:
BUR desk was understaffed. FAT staff was, well, lazy. At drop-off an Avis guy Ian paid to stand there and tell you you have to record your own mileage and fuel and walk in to the terminal to check out and get a receipt. The lady at the desk seemed put out that I already had the mileage and fuel so she couldn’t send me back to get it. Not a good look.One location in Burbank Bob Hope
Filters
Reviews
10.0 Wonderful
May 2024
4.0 Mediocre
Mar 2024
2.0 Poor
Oct 2023
2.0 Poor
May 2021
Cons:
No one was there...had to Uber 90 minutes aeayy3.6 Poor
Jun 2020
Pros:
Pick up was easyCons:
The car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.10.0 Wonderful
Nov 2019
Pros:
The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.Cons:
Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!One location in Burbank Bob Hope
Filters
Reviews
2.0 Poor
Feb 2024
10.0 Wonderful
Nov 2023
2.0 Poor
Oct 2023
2.0 Poor
Oct 2023
2.0 Poor
Sep 2023
4.0 Mediocre
May 2021
Cons:
Pick up took over an hour and just started off our trip on a bad note.One location in Burbank Bob Hope
One location in Burbank Bob Hope
Filters
Reviews
2.0 Poor
Mar 2024
2.0 Poor
Jun 2021
Cons:
When we checked in there was no staff and they didn't have the car we paid for.4.0 Mediocre
May 2021
Pros:
Staff was rude in the beginning, but then after waiting an hour got someone helpful.Cons:
Customer Service6.0 Okay
May 2021
Cons:
Better direction to pick up your vehicle and drop off. Signage and directions is unclear. Process to drop off was easy once you found the location10.0 Wonderful
Apr 2021
Cons:
Everything went beyond my expectations2.0 Poor
Apr 2021
Pros:
no the staff was not friendly, I called the rental place and advise car lights on over heating. Was advise drive back I did not feel safe driving car was told it is up to me to return car.Cons:
Not to have rented from FoxOne location in Burbank Bob Hope
Filters
Reviews
10.0 Wonderful
Jun 2024
2.0 Poor
Nov 2023
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
2.0 Poor
Dec 2021
10.0 Wonderful
Nov 2021
One location in Burbank Bob Hope
Filters
Reviews
6.0 Okay
Oct 2023
4.0 Mediocre
Apr 2021
Cons:
My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.4.0 Mediocre
Jan 2021
Pros:
Good price, easy drop offCons:
the car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase8.4 Very good
Feb 2020
Cons:
The outside of the car was dirty.10.0 Wonderful
Jan 2020
Pros:
easy pick up and drop offCons:
pricing10.0 Wonderful
Jan 2020
Pros:
Friendly staff, great service.Cons:
nothingOne location in Burbank Bob Hope
One location in Burbank Bob Hope
One location in Burbank Bob Hope
One location in Burbank Bob Hope
2 locations in Burbank Bob Hope
One location in Burbank Bob Hope
One location in Burbank Bob Hope
Most popular company | Fox |
---|---|
Most popular car type | Intermediate |
Average price | $67/day |
Good deal | $24/day |
On average a rental car at Burbank Bob Hope costs $82 per day.
Payless 2501 North Hollywood Way is the closest car rental location to Burbank Bob Hope (0.1 mi away). The telephone number for this location is +1 818 565 5576.
In the past 72 hours, the cheapest rental cars near Burbank Bob Hope were found at Fox ($42/day), Europcar ($37/day) and Budget ($49/day).
Intermediate (Nissan Rogue or similar) is the most frequently booked rental car type at Burbank Bob Hope.