6.0
They Havnt gave my 206 deposit back and taking a month to fight with them . Got a better idea ?Reviewed Oct 10 2023
review from 10.0
Pros:Friendly rental employees, nice car, great deal!Cons:Was not offered to prepay for gas. Other than that, everything was great!Reviewed Dec 29 2020
review from 9.2
Pros:Staff was nice. Process was quick. Car was good. I was 15 minutes late dropping off my car. They gave me a chance to fill the gas and bring it back with no extra charge. I really appreciate that.Cons:Wish the car is a little extra clean. It wasn’t bad. I wore gloves just to be extra cautious.Reviewed Oct 22 2020
review from 2.0
Pros:I arrived a few minutes before the time for which I had made my reservation. I waited outside because of Covid regulations, but an employee definitely saw me waiting. A few minutes later, at noon, the staff walked out, locked the door, told me they were closed and that I was too late. They were dismissive and very rude. They seemed to find my situation funny. I ended up walking to another car rental company. After two or three phone calls over a couple of days, and quite some time on hold, I was able to get my money refunded by Hertz. The customer service people I spoke to on the phone were generally helpful and polite.Cons:The reservation app shouldn’t allow people to make reservations close to closing time. I didn’t know, but the app should have told me to arrive earlier when I made the reservation. Employees on site should be trained to be helpful and polite. I will not use that Hertz office again, and I will not recommend it.Reviewed Oct 18 2020
review from 2.0
Pros:nothingCons:Maybe you could have provided the car I reserved instead of me waking up at 5 in the morning, driving to the airport, waiting in line, and your employee saying "Uh, sorry, we don't have your car".Reviewed Sep 23 2020
review from 2.0
Pros:NothingCons:Maybe they could have actually had the car I reservedReviewed Sep 16 2020
review from 6.0
Cons:I got stuck on a super highway and the car's spare was missing a part. It was the most scary experience with a kid.Reviewed Jul 21 2020
review from 9.6
Pros:Quick in & out. Nice staff.Cons:Cleaner windows on insideReviewed Sep 6 2019
review from 9.6
Use Hertz, not CarrentalsPros:Hertz was great. It's small, but they all teamed up to get us moving when things were slow.Cons:Carrentals is terrible. You cannot change a thing, ever. If you pay less at Hertz for some reason, Carrentals will not reimburse you. Good luck getting any response from them ever. Use Hertz directly.Reviewed Jan 3 2018
review from 5.2
Pros:CarCons:Time wastedReviewed Jun 27 2017
review from 9.2
Overall very good, experience I would recommendPros:Navigation System, quick in and out process Blu tooth optionsCons:Some minor malfunctions of the trunk of the carReviewed Jun 21 2017
review from 4.0
Cons:Pick up from airport was slow. Lines at the counter was very long with only 3 available staff. We got to car rental at 11pm and left 1:30 am. Not a pleasant experienceReviewed Jan 29 2017
review from