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2 locations in Newport Center
2 locations in Newport Center
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Reviews
7.6 Good
Dec 2019
Pros:
They didn't have the class of car I had and wanted to charge me more for an upgraded cast. I refused and wanted what I was agreed to online. They made it look like they did me a favor after I shouldn't budge gave me a bigger car for the price I had reserved for. Other then that, everything was great.2.8 Poor
Dec 2018
Pros:
The locationCons:
first car was filthy, empty on gas, and after driving at speed, had a loud growling noise in rear. Swapped cars, lost gas I put in first car, this one smelled of cigarette smoke and interior lights would not go off. Had to walk 2 blocks to get car and walk back 2 blocks to return car. Now a Lyft driver says the automatic Fastpass in the car sends the toll cost to your charge card along with a $6.oo convenience fee!! Has not happened yet, hopefully will not. We have rented cars for 50 years and this was the worst experience to date.10.0 Wonderful
Nov 2018
Pros:
My rental was a beautiful mustang convertible. It was a pleasure to drive and the customer service was wonderful.Cons:
Had to wait for car to be washed but it was worth waiting for.2.4 Poor
Aug 2018
Pros:
Not much.Cons:
The woman at the counter scolded us for being late and said she couldn't give us a car. She was looking at a different customer's name even though I gave her my full name and she confirmed it. Then when she realized it was the wrong name she gave us a car but the car was filthy. Smelled horrible, like smoke and food. Filled with sand and dirt all over seats and floors. It wasn't even the sized car we asked for and prepaid for. We asked for anything else at all, didnt matter size, and she wouldn't give us anything even though there were at least 10 other cars in the lot. This was a hotel pick up so there were maybe 15 spaces for cars total. Possibly 20. I'm highly considering never renting with hertz again even though I've had been renting with them in the past when they have good deals.2.0 Poor
May 2018
Pros:
NothingCons:
I drove from Long Beach to Newport to pick up a rental car and they didn’t have a car for my reservation. Customer service was terrible, barely even an apology or attempt to remedy the situation.6.0 Okay
Apr 2018
Pros:
Car and priceCons:
Very rude agent named Rene Samuels and when I spoke to her manager he never apologized. Didn’t hold her or himself accountable. Car was supposed to be there at noon and I didn’t get it until 3pm2 locations in Newport Center
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10.0 Wonderful
Oct 2018
Pros:
Excellent customer service, employees were friendly and caring. Shuttle was prompt, and nice and cool. Stress-free experience all around.10.0 Wonderful
May 2018
Pros:
Very nice car, clean, professional service at a great price. Even my wife was impressed.One location in Newport Center
One location in Newport Center
One location in Newport Center
One location in Newport Center
Yes. Based on our information, THRIFTY in East Bluff is the cheapest car rental location in Newport Beach. It is located at 18601 North Airport Way.
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