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4 locations in South Lamar
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was friendly, fast, and thorough. The rep walked around the car with me to check for pre-existing damage. My car was clean amd comfortable.Cons:
I rented from an off-airport location due to the low amount of vehicles available in the city. Although Enterprise will "come pick you up", they cannot do that if you're at the airport. So I had to add a $35 Uber ride to the total. The rental was WAY overpriced for a Nissan Altima ($96/day), but they did not have to add a slew of additional fees like the airport places. But the staff were a good group of people. None of that stuff was in their control. I also dropped the car off before they opened. It was weird just leaving the car there, and putting keys in a drop box. I am used to airport locations with 24-hour presence. I never got a phone call or email letting me know they received the vehicle back. I only dropped it off about an hour before they opened, I'm sure it was fine.2.0 Poor
Nov 2020
Pros:
NothingCons:
When i booked the reservation i typed in AUS for Austin airport the first item that popped up was offsite. did not realize it was off site until the day off and on site was out of cars. ended up paying a lot more. Kayak automatically booked my reservation when i was just trying to see the total cost5.6 Fair
May 2020
Pros:
YesCons:
The AC stopped working less than halfway to my destination. I had to change the vehicle.4.8 Mediocre
Dec 2019
Pros:
Staff was friendly.Cons:
My car was not ready and it was the wrong type, then they upgraded to a truck, but the truck was extremely dented and dirty. Finally they got me into a Ford Fusion, but it needed to be cleaned as well.9.6 Wonderful
Apr 2017
Pros:
Although I showed up a bit early to pick up the car, no problem. Car clean and as advertised. Drop-off easy and quick although there were a lot of people.10.0 Wonderful
Mar 2017
Pros:
Very easy to reserve the car using this search engine.One location in South Lamar
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10.0 Wonderful
May 2018
Pros:
I liked how the location is inside the Sears Hardware Store... made it easy to pick up a few itemsCons:
Cars were hot / no shade10.0 Wonderful
Sep 2017
Pros:
He's of drop-off and customer service2.0 Poor
Feb 2017
Pros:
You made a rental that was not at the Airport but somewhere outside. As such was useless to us as we do not know the layout of the city or how to get there. Avis did accommodate us and supply us with a vehicle at a higher cost.Cons:
See report4.8 Mediocre
Oct 2016
Pros:
Avis provided a car on-the-spot despite Kayak getting the location wrong and the price wrong. The car was comfortable enoughCons:
I didn't like the fact that 1) Kayak didn't really supply the car from the airport location, but some other off-site lot nearby; 2) the price I had to pay was double what was promised by Kayak; 3) I had to settle for a goofy car - a "Juke" that had a blind spot the size of Nebraska and a driver seat I could never get quite right. I won't be using Kayak to tent a car ever again6.0 Okay
Apr 2022
One location in South Lamar
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Reviews
1.9 Poor
Jul 2021
8.0 Very good
Mar 2019
Pros:
Staff adapted to unexpected changes well and informed me in a timely manner.Cons:
Would have liked a credit of some sort for the inconvenience of having to go to a different, farther away location to pick up the car. I had to spend more on Uber fare to get there, then walk all over the airport parking lot to get to the rental facility.2.0 Poor
Jul 2018
Cons:
After returning the car I was told there is a crack in the windshield that was never there when I was driving it.10.0 Wonderful
May 2017
Pros:
Courteous, simple, and quick transactions! The car was clean and well appointed. Great experience!6.8 Okay
Apr 2017
Pros:
Service was fast.Cons:
Did' like the weed shake on the passenger and driver floorboards. It does not bother me that marijuana was in the rental car at one time, It's safer than alcohol, but if a LEO saw it that could be bad.10.0 Wonderful
Feb 2017
Pros:
Brand new car Counter help very friendly Easy in and out without a line Convenient location for my needsOne location in South Lamar
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2.0 Poor
May 2021
Pros:
I was told hours before my trip that the large SUV that I had rented was not available. I was given a mini van and that was my only option. I even called their customer service and the woman on the phone spoke to me like I was trying to get something for free. IF I WANTED TO DRIVE AROUND IN A MINI VAN, I WOULD HAVE RENTED A MINI VAN. The Hertz front desk seemed rude and uninvolved in the customerexperience. This ruined my trip before it even started. I will never rent from Hertz again.Cons:
Everything! From fulfilling the correct rental car contract to the customer service I was provided.2.0 Poor
Apr 2021
Cons:
They did not have any cars available even though I had a reservation.6.0 Okay
Apr 2021
Pros:
The staff was considerate and professional.Cons:
There were specific notices saying that extra cleaning measures were being taken. There was a fingernail clipping sitting right in the cubby above my glove compartment. Hard to reconcile those two things.10.0 Wonderful
Apr 2021
Cons:
A pick up/drop off service would be ideal. Riding the city bus wasn’t too bad though.6.0 Okay
Mar 2021
Pros:
Car ran well. Was affordable.Cons:
Car had an expired inspection sticker, a cracked windshield, and needed an oil change before I returned it. Office seemed suspiciously vacant and customer service was kind yet oddly casual which gave room for doubt as to how protected I was with the rental.2.0 Poor
Jul 2020
Cons:
I wasn’t able to use Hertz because the location were closed and no one would answer the phones. I went to UhaulOne location in South Lamar
One location in South Lamar
One location in South Lamar
Yes. Based on our information, EASIRENT in Chestnut is the cheapest car rental location in Austin. It is located at Austin-Bergstrom International Airport.
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