Booked with Iberia but flight was with Level. This switch of airlines was not published anyware and I was not made aware. Service was horrible, attendants were rude and nowhere to be found. Interior of plane was disgusting and dirty, trash on the floor, bathrooms were dirty (probably because flight attendants were not collecting trash from passengers). I have never encountered this on any other flight or airline. A public bus or metro in Los Angeles is 10 times cleaner. Had I known this was not an Iberia flight I would not have booked this tickets.
Booked with Iberia but flight was with Level. This switch of airlines was not published anyware and I was not made aware. Service was horrible, attendants were rude and nowhere to be found. Interior of plane was disgusting and dirty, trash on the floor, bathrooms were dirty (probably because flight attendants were not collecting trash from passengers). I have never encountered this on any other flight or airline. A public bus or metro in Los Angeles is 10 times cleaner. Had I known this was not an Iberia flight I would not have booked this tickets.
Needed more info on connecting flight. Late flight made very short connection. Lost luggage that we still do not have!
Original flight was cancelled - After waiting 2 hours for new take-off times. Then had to stand in line for 3 hours, ending at 2:30 am - to be told, " No hotel rooms anywhere in Dallas". No way for me to get any rest at DFW at that time of night.
Boarding process was chaotic and disorganized. The plane needs updating in the interior. Things are broken, worn out, and dated
Service and food are good. However, main cabin with the extra cost one pays could be better. I don't see any difference with the rest of the seats in the regular category. The seats are too close to the ones in front. For short flights it is Ok, but for long ones there should be more space.
Flight was delayed by well over an hour. Communication was terrible.
Fast check in, easy to navigate, crew were very good, the plane was delayed due to a previous flight and I found the cleanliness a little lacking but overall it was fine
I like the team but I don't like the food you provided with money. I want free food and free water.
My wife and I paid for seat selection to be together. My wife and I were on separate rows and the excuse they gave was they changed the plane. Also, I have celiac and asked for a gluten free meal in the ticket profile which they did not have.
Iberia personnel on the ground is so rude. I would think twice in the future before booking another Iberia flight