I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
The good thing is the flight was on time and the crew was really nice. They can work better the arriving with staff
More than 3 hours of delay and not even a snack was given.
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
There was no bag included in the reservation. The price was double. Not properly advertised
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
They could offer free food and drink like other international flights.
Delay almost an hour which meant when we got to Guatemala there where 3 flights at the same time, you can imagine the caos in customs, avianca doesn’t care about passengers or schedules