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The rooms are comfortable. I didn't like the breakfast room. It is a bar in the basement and it is allowed to smoke. The included breakfast is only a coffee, a juice, and a pastry. Additionally, I had troubles with the WIFI.
Staff was very helpful on locating sites to visit. Free parking was available nearby on the street.
I wanted a hotel that would break up a long journey and this hotel was in the right place. The location is stunning, on the side of a mountain with great views, just outside the town of Mondragon which you need to drive through to get to the hotel. Could be difficult if you were using a map but the sat nav took me straight to the front door. The rooms are large and of a standard you would expect in a classy city centre hotel and have wifi or plug-in internet access. The bar is small and do snacks and although I didn't use the restaurant I was told it was a bit expensive. Breakfast is included but don't expect too much, if I had paid extra for it I would have been very disappointed. Good value for money at €50. Make sure you learn a little Spanish as the staff didn't speak any English on my two visits.
The hotel is obviously new and the decor is lovely and fresh. The rooms are very spacious, light and airy. There are lovely views and is in a quiet position. Although the staff don't speak english, they do have their restaurant menus in more than one language which was helpful - the food selection wasn't huge and was quite basic, but it was nice food. We booked this hotel as a stop off on a longer journey and our choice was based on the availability of private onsite parking. It is a bit of a pain to find and up steep hills (not good if you have a trailer!)
Lovely bright and clean rooms. Out of town so no noise from pubs etc Staff efficient friendly, restaurant good value.Great selections of essentials in the bathroom. Difficult to find even with gps bed a bit too hard for liking
The location and ambience of this hotel was excellent. The dinner was great and staff excellent
Wonderfully welcoming staff. Gorgeous bathroom (weird comment, but it was great). Well, be warned, smoking is still acceptable all over Spain. It was pretty overwhelming in the dining room.
The whole experience was simply great. Extremely enjoyable. Nothing
The hotel was in the mountains, overlooking Mondragon. It had lovely views of the town and neighbouring mountains. The hotel was very modern inside, beautiful big rooms, great bar (with fantastic prices), and the evening meal was brilliant. Lots of countryside to explore, but sitting out on the terrace overlooking the town with a glass of wine was lovely. My two young girls enjoyed the playground also, and there was plenty of space to play. We were only there for one night, but could easily have stayed a week. Highly recommended. None whatsoever.
Excellent hotel and staff. Excellent value for money. We will go there again Breakfast Buffet was not too good. No eggs, bacon etc. and not enough pastry.
Está bien, es lo que se espera en esta categoría.
Wonderful surprise and the best of all the hotels booked through your service. No.
i liked the fact that everything was spotlessly clean and very comfortable
Extremely friendly, very helpful staff. Train station to the heart Bilbao opposite the hotel.
Internet Access Should pay attention for the cleaning and it would be a 4****
Value for money.
The views, the town, the staff, the room, pretty much everything was cool. Nothing. Everything was awesome.
Staff helpful, roomsvery good Food poor
Very smart hotel. Friendly helpful reception staff, with good standard of English Clean, spacious, uncluttered, practical rooms. Loved the underfloor heating. Free parking on-site. The option of reasonably priced, though not gastronomically mindblowing buffet dinner. Can't comment on the breakfast as we made our own arraignments. Not sure if the empty fridge in our room was supposed to be a mini bar or not, but we found it useful anyway. Free functional Wifi in rooms. Quiet location, the only noise we could hear from outside was the cow bells jingling in the nearby fields. The noise insulation between the rooms is less effective though - amorous couples take note ;) A little bit far from Bilbao - a car is a must. Yet another inaccurate booking.com location map icon (possibly not the hotel's fault - but don't bother trying to use it as a navigation aid - the hotel's on the main road at the northern edge of the town). A strange drain-like smell some areas of the hotel. This maybe a one off problem, poss due to intense rain during our stay.
Nice natural surroundings, modern room, very good free wifi Rooms have thin walls, I could hear everything what was going on in the neighbour room
The quietness of the location and it was easy to get to Bilbao even though it is about 20kms away. The room was very clean and comfortable. The smell of the swimming pool seemed to permeate all the public areas of the hotel and seemd to make the air in the public areas very damp. Maybe it need to be better ventilated and closed off from the rest of the hotel. The smell was not evident in our room though.
The breakfast was nice, the hotel has good connections to/from Bilbao and other cities by public transport (bus connection is good, fast and cheap). The people in the hotel nearly don't speak/understand English which is not always easy as not everyone speaks/understands Spanish/Bask. The isolation of the rooms needs a big improvement (this was my second visit over here as my relatives live in this village) as you could still hear people in the room next to you, even if they talked silent...so when others are awake you are as well...
Good rooms Poor parking
The room was clean and the breackfast was very good. The stuff was very friendly. My room had no air condition so it was very hot inside. It is almost impossible to sleep with open window because it was very noisy outside.
The simpathy of the reception staff Absence of air conditionning is a serious cause of disconfort in hot periods due to the characteristics of the location ( deep narrow valley )
convienience to my work, clean, location to restaurants and bars poor parking, breakfast not replenished very well
Comfort, silent, value for money, location. Recently redecorated. Very good in any aspect
Location No air conditioning
Please write at least 15 words
The calmness of the magnificent location, the wonderful design, the courteous friendliness of the staff, the proximity of nice beaches and interesting towns of the Basque country, the great porch where we spent the evenings (enjoying a picnic, the wine of the region and the sound of the cowbells ;-)) The rooms are a little bit clairaudient
Excellent location, beautiful house with very nice,helpful owners. Would highly recommend
It was beautifully presented, immaculately clean with friendly professional staff. Signing from the main road is nonexistent
Loved the location and the view. Our room (which was the most expensive, mind) was fantastic - and the ensuite was great too. Difficult to find - check their website for directions and aim to go into the car park of the red restaurant (the road to the hotel leads off it) Room service was non-existent! We phoned to get a bottle of cava, but it never turned up despite us phoning twice, and going down to reception (and being told it was on the way). We gave up and went to bed!
Location was very convenient for accessing the various parts of the Basque Coastline (Bizkaia) that my husband was interested in for surfing. There was an unfortunate incident of a fire alarm going off in the middle of the night for 3 hours. However, the staff made an effort to discount our stay for the disruption.
Excellent customer service; good food and comfortable room None
The room was very beautiful and comfortable. the air conditioner didn't worked (so we had to sleep with the windows open which helped enter a very cool breeze) and there was a big celebration downstairs so we couldn't eat dinner there and it was a little difficult to sleep later, due to the noise.
It was well situated. The staff were helpful and the evening meal was very good value for money. Nothing to do with the hotel, but our car had a problem that was fixed by a local mechanic. Only it wasn't fixed and we had to take to a Mercedes garage in Gijon.
What a beatiful view from the window!
The staff is very friendly and helpful and the dinner at the restaurant was really great (and only 18€ per person).
The manager John, spoke fluent English. He went out of his way to make our stay as interesting and enjoyable as possible. Very good value for money
Bloodsucking parasite insects in bed
Convenient to visit Gernika and only 2 hours from Santander Dinner at €18 was expensive for the menu available.
Read Books The meager breakfast No hot water for the Showers ! Worst hotel we have stayed in.
We had a wonderful time there. The hotel is owned and operated by a family and we took comfort in knowing that they really love and care what they do and would endeavour to ensure all needs are met for their guests. The environment was serene and beautiful within stone's throw away from some of the most magnificient scenery. We were well looked after.
Peace and quiet, relaxed atmosphere.
Location. Staff were very kind and friendly. Dinner menu was excellent!!! It had better to set a sign to turn right (in case of driving from Bilbao) at 32km point on N-240 road.
This was a delightful hotel in the Basque heartland. Very quiet in a great setting with proximity to the mountains and forrest. A good base for visiting Bilbao for the day. The hospitality and personal attention of the owner made our stay a memorable one. I give it 10/10.