Cons: Before picking up the car the attendant said that it had a strong smell of air freshener. When I opened the door I found an overwhelming smell of marijuana trying to be masked by air freshener. I asked that be noted in my record so I would not be charged, which they agreed to. Also, they charged me a pick up fee, which I did not know of in advance, because there was no shuttle from the airport due to COVID-19. I realize the world is different, but these additional fees should be explained in advance.
Cons: Not advised untill arriving that car can only be used locally. This is the fault of carental.com for not informing me.
Cons: Dropping off the car at the long term parking lot can be difficult to impossible,when the lot is full.
Pros: Staff was helpful and nice
Cons: They need more people helping. 1 person working counter is not enough. They have a painfully long application process that keeps you there. We were there over 40 minutes.
Pros: Very cost effective. Stop and go seating in the van. Flexible return time.
Cons: There was no warning that a proof of insurance was required to rent the car so I had to scramble to find my policy number at 5:30 pm in a city that’s not my home town- meaning my insurance agency was closed. Further, the car we rented was given to us with two lights on in the dash. One light was because the start/stop fuel saving feature was broken and the other was for tire pressure. I had to fill the driver side rear tire with air twice over 3 days. Light in the dash create anxiety and anxiety isn’t a feeling I want in a rental car.
Cons: Pick up and drop off are a problem also when wait for pick up no answered the phone for a pick when we got there 3 people were in the office and no customers???
Pros: Efficient and friendly.
Cons: Although they are close to the Clearwater - St. Pete Airport and have a shuttle for that location, they are about 30 miles from Tampa International and do not have a shuttle for that airport.
Pros: Everything was smooth, with no surprises. No pressure sales for extra insurance.
Cons: Wished pickup and dropoff were right at the airport.
Won’t use again
Pros: Staff was friendly and accommodating during check-in.
Cons: It’s not obvious where the shuttle is to the off site location. I just happened to see a shuttle bus outside and went with that. We were sold a SunPass for $12 because we were told no tolls accept cash and their price matched everywhere else. Well none of that is true. The SkyBridge in Tampa does have cash lanes and Publix sells the passes for $5. Big rip off. Our initial car was a 2014 Impala and was a piece of junk but we took it because there was no other car in the Intermediate class. Long story short, the car was already registered to someone else with a SunPass so we couldn’t register ours. We asked for a different car that wasn’t registered already. We were upgraded to a higher classification car. That took about and hour and a half out of our night. The car was great the whole week. There is NO shuttle to take you back to the airport if you leave before 8:00am. That’s not ok. You are an off site location and should off rides back when the airport offers flights. So we had to spend additional money for an Uber. There is no drop box for your keys. There is one outside the building but it was next to the Economy rent a car business. That was very confusing so we just left our keys on the floorboard of the car (when the key is in the car, the doors won’t lock) so we essentially left a car for someone to drive off with.
ACE Clearwater, FL
Pros: Agent was friendly and had our car and paperwork ready when we arrived. We decided to upgrade to a larger car and the change was quick and reasonably priced. Agency was very busy at drop-off but check-out was also fast and easy. The shuttle to PIE airport only took 10 minutes and the driver was very helpful and fun! Will definitely rent from ACE, Clearwater again!!
Cons: Thought it was at airport location. When getting price I entered time of return the when picking up charged extra 23$ because it was before 8. Was a pain to get ride from airport.
Good and Bad
Pros: They worked with me to find a car that would fit our luggage. The person helping us named Erica was very good to work with.
Cons: The car we got was dirty. A gentleman there named Wes was very rude to his employees. The car had no windshield wiper fluid.
Where can I find Ace car rentals in Clearwater?
Top tips for renting a car from Ace in Clearwater
- 25% of our users found rental cars from Ace in Clearwater for $32 or less
- Book your rental car from Clearwater in Ace at least 1 day before your trip in order to get a below-average price
- Intermediate rental cars from Ace in Clearwater are around 43% cheaper than other car types, on average