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The hotel was just ok. There is a very big difference in confort between different rooms, whereas all are charged the same price. I did not like the fact that we had to use cash to pay for our rooms, whereas in the booking.com page it is stated that you can pay with Maestro (Worldwide banking card). In reality their machine only worked with German bank cards, or so we were told. In the booking site it is also stated: "Express Check-In/Check-Out" available, but I really would not know what they mean by that. We had to go to the village to get cash from a cash machine.
Unexpected nice, with a lovely garden, lot of history, very charming.Very kind staff, like come another time. The reciption is a little hard to find.
The hotel is in a very quite place, rooms are clean and very large, the surroundings are very nice (nature, little castle, ...) You have to pay with cash money, everything is difficult to find in the hotel and the hotel itself is not indicated even in the village
Location - the Market in downtown Hildesheim, Architecture, ambiance Restaurant service was excellent and so was the food when checking in, staff was not very friendly
Sauna, swimming pool, breakfast, ambiance, situation Noise in the non renovated room and beds not enough hard
Everything was first class - food, service, cleanliness of hotel and room, reception.
The staff at the Van der Valk were a tremendous help to me during my trip. I left important papers at the hotel and they located them (the room had already been cleaned), forwarded them to a hotel I would be at in the following days, at no cost to me. I give this hotel 6 stars...the breakfast alone was worth it. A beautiful hotel, nice touch with the fresh rose in the bathroom.
Nice hotel at a superb place
Central location, with good parking Hotel was not able to accomodate us for dinner when we booked in Perhaps a need for better soundproofing in rooms facing square, alternatively provide air conditioning. Front of house staff seemed to know little of local events
Location. When back from Hannover show it was like switching into a different world.
The friendliness of the staff were excellent, the room although not spacious was impeccibly furnished. The standard of the food was first class.
Minibar and trouser-press .
Nice room, good sleep.
The hotel situe
rabbits on the lawn, stillness, nice decor no
Very nice familyroom
Nice and confortable hotel
Really nice rooms, lovely appointments in eg bathrooms. Lovely combination of old facade and modern details. The breakfast fruit looked a little less than fresh when we turned up for breakfast at 9am. The breakfast arrangement with different things placed in different niches in the building was a little inconvenient. Plus a lot of road noise, unfortunately.
Very pleasant personel. We had a family room which was perfect in size with good room for childrens play. There is a small play area for the kids near the lobby area and a PC to log on to the Internet. The hotel is located about 5 min. walk from the main shopping street. Parking is just next the hotel (8 euro/day). You can drive your car all the way to the reception to unload. We found the hotel easy to find even though others has had problems finding it. There are large signs directing you on the road. Follow them and you will find the hotel... No complaints at all.
Personable, friendly staff, good service Bigger pillows would be good
Hotel is clean, well organized and serving a good breakfast buffet Even though I stayed in a non-smoking room, I suffered from cigarette smoke coming from opening on the wall. When I asked to receptionist, she told me that on 1st floor there are smoking rooms and hotel infrastructure let the smoke go to the upper floors. If you can solve this problem that would be nice.
A fancy hotel with historical exterior but modern interior. Walking distance to central markt area. N/A
I found the staff to be extremely helpful, this went from the staff at reception all the way through to the staff who cleaned the rooms
Spacious room - nice, tidy and clean - free parking area - great breakfast Not as close to citycenter as anticipated
Only there for one night but found the staff friendly and they all spoke English. Internet for 1 Euro/24hrs worked ok, Room was fine and Breakfast was good.
Nice and quiet environment
Absolutely nothing, what a dump. Old used up furniture, shabby fixtures, horrible bathroom with hot and cold water out of control. Overall rating, 1 star, at 4 star prices. Avoid if you can. The furniture, the lifts, the rooms, the bathrooms, the room was not very clean, nor was the bathrooom
Breakfest is good This is not a 4 star hotel and therfor rated wrong should only be 3 star
Another quality hotel, with very nice swimming pool, good breakfast. Quite a lot of stairs and distances to walk inside the hotel and small seats in the breakfast room.
Quiet location, good restaurant The hotel is starting to look a little tired, rooms could do with a small refurbishment.
nice hotel,confortable, good breakfast
personally room, good food it was no gym or excerise room
The breakfast was particularly good No
Visited family in Hildesheim and went to the thermal bath
the head waiter was very good no
Room and food were amazing
Easy to reach and close to the high way. Internet access fast speed and large flat screen TV. NIce breakfast It was a bit noisy since my room was close to the main road.
As promised, easy to find and close to Hanover motorway.Friendly staff, and breakfast included in room price.
Good value for money, especially the wellness facilities.
Good hotel. Value for money. I will come again.
the rooms were very nice, big, clean, you had everything you needed in the room. The bar was very cosy to have a drink.The people in the restaurant and bar were very very friendly. the people behind the desk were not very friendly.
fact that we could use bicycles for free
Close to motorway,Very large free carpark Food very good Courtyard garden
Location. Close to the motorway
Extremely flexible. The Sauna should close in 10 minutes, but after requesting another 30 minutes, the exception was made. New equipment in rooms
convenience to motorway for overnight stop on way to Prague. clean and welcoming.
Very good overall experience, kind staff, get exactly what you pay for!
Excellant restaurant and very resonably priced
we liked the high cleaning standard yes, we did not like that the portier was never there when we needed him, so we had to wait for him for one hour the first time, or when we arrrived the second time we had to let ouselves inside the hotel.
The staff was excellent!
the help of the management it is a very quit hotel the bar was closed because of lack of guests
Nice hotel ! Comfort in any aspect. Free shuttle service to CEBIT. No it was all perfect.
I stayed at this Hotel while visiting Cebit, for which daily transport to and from the venue was laid on free of charge by the Hotel. The Hotel was modern and very clean. The staff were friendly and very helpful. I will certainly be returning here.
far away from the noise of the city center big distance from the city center to enjoy evening
My room was new and clean The WC was outside the room, the same for all the floor. It was a surprise for us.
we had an apartment it looked really great and it was very clean and tidy, their was no bath, but shower worked very well and bathroom was very modern and of good quality. the mattresses could have been a little softer.
We were pleasantly surprised at this hotel and the warm welcome and care we received on arrival. The room was large, clean and well appointed. The bathroom was large with a stand up shower with good pressure and luxurious. Breakfast was down stairs overlooking the outside courtyard which was beautiful. Breakfast was good value and plentiful. The staff are all lovely.
Very good rooms, nice view, near to the center of the town, beaufiful bathrooms
The room was roomy and comfortable with older furnishings, but with a very modern bathroom. The staff/owners were very friendly and gave personalized attention during breakfast. While gone during the day and evening for business at the market square, the Stratzresidenz was a 13 minute walk away.
Lighting in the bedroom was very good.
The food was amazing. I would thoroughly recommend it for the freshly baked bread alone.
Spacoious, excellent decor, well furnished. Nothing
The staff were incredible. The price of wifi.
The room was really spacious, it was more an apartment than a standard room. Also it was really clean.
We just used the hotel for a night to drive south
Simple and useful for Hannover fair
A good quality hotel well positioned and quiet
Friendly Staff, Nice location
nice and big room, breakfast
Very friendly, effective staff. Clean room. We really enjoyed the kitchenette and utilities. An absolute fantastic breakfast buffé. One of the better.... efficient staff. None
Good place, large gentleman helped carry luggage up steps.Good breakfast.
friendly staff, excellent breakfast, nice hotel and rooms - excellent I cannot fault the staff or facilities, they were brilliant and it's a beautiful hotel. Stunning. location a bit far from everything!
wonderful staff and clean hotel room is a bit small and no desk in the room
Very good service,great support.
Helpful, friendly staff. Very comfortable,clean room. The location was less than ideal, on a non- residential estate surrounded by small warehouses etc, quite far out of the centre, with no restaurants within reasonable walking distance, a definite disadvantage in the dark and/or at night, especially for single females, or anyone with walking difficulties.
Friendly staff,comfortable and clean rooms
Nice staff, pretty well food
friendly, helpful staff no fridge
peaciful and silent although close to a motorway, simple yet comfortable rooms, good breakfast the heating fan too loud, no coffee/tea set in the room
easy access to the Hannover Trade Fair
Friendly staff, nice sphere. All very similar to UK's Permier Inn hotels.
Hotel was situated near highway E30 in Germany. When you drive through Germany you can stay here at night. The personal was good. The room was good, but not very comfort.
Exellent breakfast buffet - exciting menu card - kind staff no
The hotel is very conveniently located reasonably close to Hannover. My room was comfortable and the breakfast pleasant. The hotel is a bit dated but kept in good condition. If travelling by public transport the location is not ideal.
Friendly check in, most of the staff spoke English quite well The pre-fabricated plastic bathroom fittings, room heating/air-con didn't seem to work