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The hotel was lovely, restaurant food superb and most of the staff were friendly and helpful. We booked 2 nights and ended up only staying 1 night due to the extremely rude attitude of the managr when we complained about the unreasonable music at a party at 12.30. We were told by the manager that the only reason we were making a complaint was because we wanted to get away without paying. No apologies were offered at any time. We were alos concerned that the restaurant where we thought we were having a quiet evening meal was suddenly transformed into a men's evening and a belly dancer entered the room. At no point in the evening were we ever informed that this was going to happen, despite being at one point the only couple in the restaurant. I was the only woman in the restaurant during the whole evening which made the belly dancer experience rather disconcerting. The whole experience was unpleasant due to poor staff and management attitude, when the hotel was actually lovely. We advised the reception staff of our reason for leaving early.
Outdoor. I didn t like at all. It was noisy, dirty, cold at nigt, very poor breakfast.
The location was great - bit tricky to find and don't be put off by the rather small and dirty lane way - the hotel is like an oasis.Beautiful pool and grounds. Restaurant was very good. Great views across the valley. Really enjoyed our stay - very relaxing. Room was small but adquate - ask for a room with balcony and view of the pool.
A very nice hotel, superb view, nice food, great for mountain gateaway. Not easy to find in the dark, no elevator.
The hotel looks nice and the furniture is quite new and fancy! The rooms are a bit small but ok. The pool is lovely and the sunbeds are comfortable. It is defenitely one of the nicer looking hotels in the whole area. There is one big problem with this hotel, which is the constant noise! All day at the pool they play very annoying Euro-dance music. We asked, if they could switch it off, however, they told us this was impossibel (even though we were the only guests at the pool at that time!) In addition, on 3 out of 7 evenings, the hotel organised events which went on till 2 am. Again, with the same annyoing music, this time even louder than during the day! It was impossible to find any sleep. Seems like for the hotel mangagement the events are more important than the hotel guests, even though they advertise their hotel as a romantic gataway on their website. Finally, the pool is open to the public, which means that on weekends, it is super busy.
Hotel is new, furniture is new, bedding is very comfortable, great view, nice pool, wonderful A/C, restaurant food is excellent, easy drive to Mt. Etna, free parking onsite. Resturant is only 3 tables in the lobby, staff does not speak much English, no tv channels in English, no hairdryer provided.
The staff were very helpful and friendly. The restaurant was a high standard and very good value for money. Excellent outside area by the pool overlooking Mt Etna and only 25 min drive to the cable car. Other than some cereal, breakfast was limited to packaged breads and biscuits.
it's in a quite area, and if you're with a car, parking is not a problem
The advervised jaquzzi never had water put into it, the gum is a few weight machines and a stationary bike in a garage with no tv,no music. The tv has terrrible reception and only one channel in english in some rooms and not in others.
Peaceful stay, short distance to Catania Airport, private parking
Errenia...the woman who checked us in and was so pleasant and helpful during our entire experience. They need a way to keep coffee on for everyone in the morning...pot was old and very slow.
NOthing. There were dogs barking all night long! The rooms were sparsely furnished, poor linens and poor location. When we decided to move out after one night the staff gave us great grief and charged us for a second night - they were very ungracious.,
The staff was friendly.... this is about all that was positive, and the breakfast was ok. Where to start.... The place is maybe a 2 star hotel and far from 4 star as advertised; in the states you could find our company in legal action against false advertisements. The rooms had winnie the pooh mats in the bathroom, very sad.
Quiet hotel and its location
Cheap and close to where I wanted to go. Room was too close to lobby where conversations went on through the night. Walls felt like they were paper thin because I could hear everything.
The apartment was really big just for the two of us... Wi-fi did not work :(
It was a verynice room and dinner at the hotel was excellent They need a different system for early check out.We could not get into main office at 5 a.m. to pay our bill.we had to go back to our room and call the hotel to get let in and then go back to lobby to ask them to open the gate to let us out.A shuttle to the airport would be nice especially for early flights so you could drop your car off the night before
Quality level of the Dinner was very good ! No Menù written in English, waiters doesn't speacks in English.
Proximatey to the airport was the main reason for my stay. The hotel needs to be updated.
Location to Airport
The bar was shut when we arrived and the contents of the mini bar were poor and warm.
I believe the location is great in summer time if you are planning to go to visit the ETNA I wouldn't stay over 2 nights there as there it is far away from everything except the vulcano,. which can be visited easily in 1 day
The hotel was nice but difficult to locate. The hotel was very noisy one night. Our room was above the bar and we heard talking until the bar closed.
Great location for exploring Etna, away from the bustle of Catania. Good swimming pool. Hotel had a faded grandeur and a slightly formal feel to it; bathroom not well maintained or especially clean. One guest had a dog in their room.
Great location - but only when you want to visit Etna (20 min drive from car park at cable railway to Etna). The nearby town Nicolosi doesn't have much to offer. Staff was nice, however hardly anybody spoke english. The bathroom looked like it hadn't been cleaned properly for months!
Good location for visiting Etna mount. Close proximity to town.
Fair and ok for the money
Dont work bar and bad dinner and breekvest
Close to nicolosi town centre and etna sud. No fuss relaxed staff.
Swimming Pool. Location. Limited selection of drinks at the bar.Limited selection for breakfast.
The fact that you can hear Etna "rumble" in the background. We hiked to Etna on foot, 16kms, not for the faint hearted but a great experience.
Beautiful house, good location, friendly atmosphere
The very clean and wide room, friendly owner, location which was easy to find out and also very close to Catania and Taormina if you have a car, and the wonderful breakfast.
Beautiful place, friendly staff, good conditions of staying, easy to find from the main road.
Excellent breakfasts with fresh blood orange juice. Internet connection. Secure parking on site. Nice balcony with view over the Ionian Sea. Very pleasant and helpful staff.
Patricia - the owner - received us in a very welcoming way. We got a lot of good advice concerning tours on Etna, restaurants etc. from her. Breakfast was great. This B&B can be fully recommended!
Excellent value for money
The staff were helpful and friendly The kitchen where we ate was small and I did not like eating while the washing-up was being done
The hostess was very helpful and provided good information about things to see and do on our drive around Mt. Etna. The breakfast included good, fresh rolls and fresh squeezed orange juice.
Patritcia knows how to make you feel at home at the La Giara, she gives you lots of tips and help, what made us feel extremely welcome!! rooms are decorated with lots of love for detail, breakfast was really nice nothing
Staff, clean nature of hotel and location