Reviews for Advantage in Arlington
- All reviews 100%
Based on 33 reviews
Nov 28 2016
Pros: they were fast and professional. car was clean and sufficient
Cons: nothing. they were great
Nov 28 2016
Cons: I wanted to cancel the car right away and you or advantage would not let me.
Nov 27 2016
Nice car terrible service
Pros: The car was clean and overall the trip was fine.
Cons: Service was terrible. They added on a $200 hold which no one told me would happen until I got there. The front desk was rude and had an attitude for absolutely no reason.
Oct 31 2016
Pros: Car was dirty.
Oct 11 2016
Advantage Car Rental
Pros: Fast and upgraded me when they did not have the car I reserved
Cons: Location, difficult drop off. Return sign says "Dollar" not "Advantage"
Oct 5 2016
Pros: I liked the car alright.
Cons: They tried to charge me over $700 for an economy class, 4 day rental. They made a mistake and after about an hour arguing and almost missing my flight, they realized they should have only charged me $240.
Sep 26 2016
Cons: Insisted that we needed liability insurance, but wouldn't sell any to us. Had to cancel and go elsewhere. Don't waste your time - pick a different company.
Sep 26 2016
Cons: This rental is NOT at the airport, it's at an off airport location for which you have to take a shuttle. It's not conveniently located and the price differential between this and one of the rental places IN the airport is not enough to make it worth the extra effort.
Sep 12 2016
Cons: Everything never got the rental cause they was terrible customer service and wanted me to jump thru hoops. Will never use or recommend them to anyone!!
Sep 8 2016
You Get What You Pay For
Pros: The vehicles are nice and clean and prices were low.
Cons: I forgot an item in the vehicle and couldn't get a hold of a person over the phone and could only leave a message. Never got my item back or even a response back.
Aug 23 2016
Bad Customer Service
Cons: The staff working at Advantage did not explain things well, we're not friendly, and when we asked for them to tell us where our car was, they seemed put out.
Aug 22 2016
Pros: Nice car (Jetta) at a reasonable price
Cons: Incredibly slow check-in and only one person working the desk during peak hours
Jul 19 2016
Pros: I did like the quick turn time for pick up and return.
Cons: What I didn't like was the customer service. It seemed that the guy processing the paperwork didn't want to be there. I understand that people have ad days from time to time but when you service the public you have to present your best at all times. The other thing that I didn't care for was the $200 hold fee. Maybe I missed that in the fine print but I don't remember seeing that and after going to their website There weren't supposed to be a hold fee. I have had way better service with Hotwire with no hold fee and I won't be renting from Advantage again and I won't recommend them to a friend.
Jul 18 2016
Cons: Advantage does not have a plan if flights are delayed . they have no one pick you up after 11;00 pm. They did not want to refund my money. Sells person on the phone tried to give me a hard time. I will never rent a car from Advantage!
Jul 16 2016
Never Again with Advantage.
Pros: Not much, service was poor, employees confused, delivery and processing of customer very slow, even though we had a toddler with us. customer in front had a problem and customer following us had a problem. Staff seemed confused and not at all happy to be working there or aware of what customer service is in hopes of bringing customers back.
Cons: Check in took forever, maybe over an hour with 1 person behind the desk and only one other customer in front of me. Staff seemed confused by the process and work. Car had many damages about it, was dirty with dirty seats, cups, bottles and other trash in the car. The car ran fine but was dirty. Return went well but am a bit confused over the billing as it shows the $200 deposit as an upgrade, which should be returned to the card. I am customer service oriented and no business can stay in business like this.... honestly.
Nov 30 2015
Pros: There were no positives points.
Cons: Firstly, the rental was offsite from the Airport, a point that wasn't clear in the rental agreement, but it wasn't a terrible inconvenience. The advantage fee was 28$ per day as quoted online. However, there were over 37$ per day extra in mandatory insurance payments. So the final price would have been over double the original quote. The woman I spoke with at the counter was grumpy and rude. I went around the corner and found a budget rental for the same price and had much better customer service.
Nov 28 2015
Pros: Good rates on the weekend in DC.
Cons: Check-in was way too slow. On return, lot attendant couldn't provide receipt and when I got home, I saw that I was overcharged by $150+.
Nov 10 2015
Dirty car. Sneaky insurance (kayak). Off-airport n
Cons: Sneaky kayak selling me insurance that wasn't actually attached to car rental. Car very high mileage. Very dirty smelly car. Off airport rental office not disclosed.
Nov 4 2015
Cons: Car rental.com said there was "IN TERMINAL" rental office - but it requires 35-45 mins extra time to shuttle __way__ off site. Even the gut there said that ad was false. Cheap...but a pain to get to and to RETURN to (poor signage).
Nov 3 2015
Pros: Did not rent.
Cons: They don't advertise the fact that if you are a local renter, they FORCE you to buys their full coverage insurance at $25 a day unless you physically present your insurance card. This was on top of a $18 / day rental fee, so it was cheaper to slide four feet to the right and rent from a competitor without such a policy but with the same daily rate.
Oct 25 2015
Pros: Good car.
Cons: Not at the terminal. An extra shuttle takes you into Arlington. The car we selected had only half a tank of fuel.
Oct 19 2015
Not at terminal
Cons: Rental counter NOT AT TERMiNAL, but advertised as being so. Listed phone number INCORRECT. "Confirmed" reservation NOT FOUND. Gladly took my business elsewhere. A FIASCO. NEVER AGAIN KAYAK OR ADVANTAGE FOR CAR RENTAL.
Oct 19 2015
Very poorly organized operation
Pros: The price was low and there was no charge for drop off a t different location.
Cons: From arrival to exiting the lot took about two hours. First there was a half hour wait for the shuttle. Then there was an hour wait to get the keys. And then another 30 minutes in line trying to exist the lot. The delay was because the car first in line could not leave the lot because it had been sold!!! It had been rented to a family with small kids that needed kids seats shifted into a new car etc etc, just a time wasting disaster for everyone that had the misfortune to rent from such a completely incompetent company.
Oct 17 2015
I will not rent with advantage again
Cons: Local renters without insurance are required to purchase all insurance regardless of what their credit card covers. Car was dented and scratched but it takes so long (10-15 minutes per person) to check in I didn't have time to swap out the dented car for one that wasn't dented. They're terrible.
Oct 16 2015
NO RENT, WORST EXPERIENCE EVER. NOT IN TERMINAL, F
Cons: Worst experience ever, false information. it says 'in terminal', but is not true. Don't take this company, worst service ever. An hour to get the car, and another hour to return, the address was incorrect.