Reviews for Advantage in Fort Myers
- All reviews 100%
Based on 41 reviews
Jul 20 2017
Cons: Extremely slow service.
May 30 2017
Cons: second car was great the first one however was not cleaned yet and it smelled like smoke.
May 14 2017
Bait and Switch
Cons: I reserved an SUV. When I went to pick up the car, they told me it was against company policy to rent SUV's to local residents and gave me a mini-van instead. They admitted that these terms aren't stated when reserving through an online booking site, so there was no way for me to know this ahead of time. Would have been ok if this was for personal use, but I'm in sales and was taking some of my customers on a business trip. Pulling up in a mini-van wasn't the impression I was hoping to make!
Apr 12 2017
Pros: The person at counter was not very friendly. He was like a robot.
Cons: The drop off was terrible they were rude and not helpful at all!!!
Apr 6 2017
Pros: Ease of transaction. And there is a shuttle free to and from the airport.
Cons: The rental car company is not at the airport as it appears to be in the listing. Charged me an extra 100 dollars after drop off because I smoked in the car.
Apr 3 2017
Pros: I liked the front desk associate and the quality of rented car I received.
Cons: I did not like the fact that I could not reach the car company at any time. When I arrived, I called three times within a half-hour hoping to be picked up by the company's shuttle. The last phone call was diverted overseas and I was only given the number I had been calling again:( I also called two times and left a message on the voicemail hoping to receive an answer as to whether a shuttle service would be available early in the morning. Never received a response. I will say it is the ONLY thing I had trouble with. The shuttles that ended up showing up had very friendly and helpful drivers.
Mar 26 2017
Cons: Car was dirty. Waited a long time for shuttle at the airport.car was
Mar 4 2017
Was told I had a 5 day rental for one price but at
Cons: I had a 5 day rental booked for 36.00 a day and when turned in was told I was only booked for a 4 day and will be charged $75 for the extra day. Still disputing this with the company and not pleased at this point.
Feb 20 2017
Pros: The gentlemen at drop off were very efficient.
Cons: I was greeted by a very angry and rude employee. was told that his staff had all left and he only had three clean vehicles available. (Truck, convertible, mini van) I originally booked a compact car. I ended up with a filthy mini van with a service light on. The employee was unapproachable for discussion or inquiries regarding the van. Will never rent there again.
Feb 6 2017
Pros: It ran well. Enough room.
Cons: t have 2 bald front tires. One was near flat 3 times during week and needed air to be placed. It could have caused us to be stranded and have an accident.
Feb 5 2017
Cons: Having to give an additional $200.00 deposit for the rental period. It. Was returned to my credit card a few days after I returned the car.
Jan 31 2017
Great price OK service
Pros: Rented a full size. When we arrived they did not have a full size car. Tried to up sell us to a convertible for $100 more a week. We said no then they sent us next door EZ rental who was unwilling to match price for a full size. Went back to Advantage and miraculously a they found a full size KIA. After driving for a couple of days noticed front tires were almost bald.
Jan 30 2017
Pros: Everything went well
Jan 20 2017
Cons: There was no shuttle when we arrived at the shuttle site. Another company gave us a ride to the Advantage off site office. The office was closed. The Advantage office is supposed to be open until 12:00 midnight. We arrived at the office before midnight.
Nov 2 2016
Cons: Car ran rough, needed a tuneup
Oct 4 2016
Cons: The car was not what I was promised I could not find the car when I went to get it I was required to pay a $200 security deposit even though the car was prepaid and had prepaid insurance on it. When I returned, no one was there to take the keys. I will not be using your company again.
Sep 21 2016
Cons: Google maps directs you to the old location when returning the car. Very confusing. The new location only shows EZ Car rental. This can and should be corrected on Google by the business.
Jul 17 2016
Off Airport Car Rentals At Fort Myers Are a Hike
Pros: The price was good.
Cons: I do not think it is the fault of the car rental company, but if you go off airport rental at this airport the difference between on airport and off airport is much greater than at most airports. First, rather than catching a convenient shuttle, you have to walk to the far end of the airport to an airport shuttle area. After the shuttle arrives, you have the trip to the rental company. The net is that if you are on a tight schedule, you should go with one of the on airport companies, which are located right across from the arrivals area. The distance should be no problem, aside from the time, for anyone fit, notwithstanding the heat, but if you aren't fully mobile it would be an issue. Otherwise, it was an average rental, with the good (nice enough car, nice enough staff) and the annoying (upsells, exhorbitantly priced insurance) being a bit worse than the industry standard but not totally unprecedented.
Feb 25 2016
Pros: the car was good
Cons: long waiting line only one person at counter
Jan 1 2016
Cons: Long line of people waiting outside in hot, muggy weather with mosquitos to get their rental car. Line didn't move in 30 minutes. People in front of me had waited over an hour and hadn't moved. I was so glad we didn't prepay or we would have been stuck waiting with the rest of them. Called a taxi and switched rental companies! Wish I would have known Advantage was the same as EZ rental in Fort Meyers as we rented there before and had a bad experience. We were surprised when the shuttle dropped us off at the same location and saw they were one and the same. The company needs to staff accordingly. It shouldn't be a surprise that they are busy since most people reserve ahead of time.
Dec 29 2015
Poor customer service
Cons: Hard to access. Told I was responsible for any minor scratch and to inspect car carefully. Pressured to take insurance. Car had one quarter tank gas. Checkout sheet said half. Felt like the csr wanted to take advantage of me. Dont rent from this company.
Dec 7 2015
Cons: Check in and out process painfully long. Contract indicated gas tank was full, but car had 1/2 tank. Car seats dirty. No receipt given on return, although they said they would e-mail it. Won't rent from them again despite low price.
Nov 19 2015
Cons: Terrible location. Poor access from road. Very confusing. They moved between pick up day and delivery day. Tel. number given me to check on whether or not they'd moved by my return day didn't answer from 8 am till 12:30 when I stopped trying and got another one from their national HQ. New location better access, but wrong directions on phone from employee, and no sign saying Advantage at new site. Only E-Z car rental. Who knew? So glad I had new street address or I never wold have gone inside to ask if this was the new Advantage. No mention of Advantage at new location whatsoever. NEVER AGAIN!
Nov 14 2015
Pros: Better prices than the airport rental agencies.
Cons: Car was dirty when I got it. They tried real hard to up sale to a larger (and more expensive) car.
Nov 3 2015
Pros: Value was incredible!
Cons: Car could have been a little cleaner. It's nice to have a clean inside windshield for a long drive.
Oct 27 2015
The city was sold out except advantage
Pros: The lady at the desk was phenomenal. Never lost her cool and was patient and helpful.
Cons: They doubled the rates bc they could. Mediocre older car with noises. The other companies were sold out due to local demand. So they jacked up rates and had older cars. It was ok but I hate feeling victimized by greedy companies. It's already expensive to travel.