Reviews for Advantage in Santa Ana
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Jan 17 2017
Get what you pay for
Pros: Low cost
Cons: Long wait time to get car: though there was no line the manual process to rent me the car took over 15-30 minutes. Their systems might as well be in ms-dos because it involved a lot of unnecessary checks and inputs by the rental clerk on paper and in their computer. The Nissan Versa didn't have automatic door locks or windows. Didn't think roll up windows still existed.
Dec 18 2016
Easy check in
Pros: Once the paperwork was gone I went to lower level of airport to pick up car which was in the next row.some car rentals you have to go search for your car but this location easterly accessible.
Dec 14 2016
insurance was added even though I declined
Cons: I verbally declined the insurance. Then was told to initial a bunch of different boxes on an electronic signature pad so fast that I couldn't read them. Then my bill included the extra insurances. Poor form.
Dec 12 2016
Pros: Absolutly nothing Worst rental agency I and others have ever experienced< nuff said!!!!!
Cons: aon arrival at the booking counter we icked up the necessary paperwork and proceeded to the rental pick-up area and presented the paper work to the attendant.he immediately mentioned that they had no cars available .I then said how can that be we have a confirmed reservation,he then said it would be at least an hour and maybe longer before he may have a vehicle . He was not helpful in the slightest and was not at all concerned.. In addition the rental facility was a filthy dirty mess. As we were standing their talking at least 6 more renters came to the pick up area and were also quite upset, I then told him to cancel the reservation and he immediately saih he could not do that and we would have to go all the way back up the the sale counter to have our $200 dollar deposit cancelled. We then drug allour luggage across the parking lot and into the terminal and went to the sales counter to cancel our deposit.Before leaving thr pick up area I quickly walked a short distance to the national pick up area and simply picked out any vehicle I wanted and we were ready to hit the road within 10 minutes. Wow what a difference a well organized .professional rental agency they are and we will continue to use then for future travels and not go through kayak for the rental Now would you like to ask me anything else about our rental experience??