Reviews for Advantage in Santa Ana
- All reviews 100%
Based on 58 reviews
Sep 16 2016
Pros: Great car - Great price
Sep 11 2016
Pros: Sna airport easy pick up and drop off.
Cons: 40 minutes in line to get vehicle. Only one person at counter. Gas tank was only 3/4 full.
Sep 6 2016
No cars when I arrived
Cons: Despite having a reservation, they had no cars for myself and 8 other people. The people working there offered no solutions.
Aug 23 2016
Pros: Easy dropoff, attendant emailed our receipt, we were out of there quickly.
Cons: No complaints
Aug 17 2016
Cons: Car was so small and felt like it was going to break when on road all wobbly past 50mph guess that's what u get for an economy car ;-(
Aug 12 2016
Reserved car not available
Pros: Reserved a full size sedent but the only car available when arrived there was a mini van, a mustang convertible, and a suv.
Jul 21 2016
Cruising the California Coast in a Drop-Top Pony!
Pros: Originally went for a economical ride to drive up the coast, but ended up upgrading to a nearly new convertible red Mustang! The guy at the counter in the airport convinced me to do it. Glad I did. Pickup was simple and easy, but dropping off was even simpler and easier with the same guy both times in the underground parking lot/office! It was way too cool! Loved the experience! Gas mileage wasn't bad (26mpg mixed average) for a Stang. It had power when needed to overtake or go uphill, and sipped gas when cruising the streets and highways. Great time with a great car and my great girl!
Jul 20 2016
Pros: Good price but everything else left something to be desired
Cons: Stood in line for over 30 minutes, car smelled horribly like smoke, gas tank wasn't full and car was filthy
Jul 3 2016
Pros: Friendly and fast.
Cons: They should print out a receipt of the deposit return as a part of the drop off process, without having to ask for it.
Jun 18 2016
Cons: Too many hidden fees.
Jun 6 2016
Pros: Counter associate was friendly and polite
May 15 2016
Tired of dishonest agents
Pros: It was quick, convenient, and suited our needs.
Cons: The agent at check-in tried to 'scare' us into buying a 'toll' package which we did not need. The worst was her dishonesty in telling that we would have a wait if we wanted the class of car I had booked (weeks ahead of time). I said we would just wait. As soon as we checked in at the office where the cars are, that person said "There's you car." NO WAITING! What a scam attempt.
May 11 2016
Pros: Availability, quick check in
Cons: High gas price!
Apr 18 2016
Cons: Needed a 1 day extension and a request was put in after multiple phone call attempts but an email was never sent whether the extension was approved or not. I was charged double for the day until I went to the counter and talked to the manager. I tried 15 times to reach the Santa Ana advantage desk and no answer.
Apr 10 2016
Pros: Nice Infinity G30 sedan for $10 a day more. Very nice upgrade for little extra cost. Thank you!
Apr 4 2016
Cons: Pick up line in Santa Ana moved unacceptably slow. One person working the counter with a long line while other car counters had at least two employees and no line. Would not rent at this location again due to this inconvenience.
Mar 27 2016
Pros: Excellent rate and they are located at the airport.
Cons: There was no car available when I arrived. I had to wait 30 minutes before a car was available.
Feb 22 2016
Pros: Everyone was friendly and helpful and things were ready to go as planned.
Cons: The rental car location at John Wayne Airport is somewhat difficult to find. This of course is not the fault of Advantage.
Feb 11 2016
It was swift easy and no complaints
Pros: The price
Cons: We couldn't get 4 bags n the trunk like it showed.
Feb 9 2016
Pros: It would have been "Excellent", but
Cons: I had specifically asked for a Toyota Camry, and had been verbally told that I would get one. The Chevrolet was "Good".
Feb 7 2016
Pros: Courteous and very helpful.
Feb 4 2016
Last minute rental made super easy!!
Pros: Quick and easy to do
Cons: The woman when I dropped my car off was rude I found the previous renters payment slip in car and it was half the price of mine. I asked for the cheaper rate and she said no and walked away.
Jan 4 2016
Pros: Customer service. Very easy in and out process
Dec 22 2015
Pros: Smooth process.
Dec 21 2015
Pros: Rates were very good. Very convenient to Orange County, CA airport as they are on-site.
Cons: Kayak information states that the rental center is off-site which it is not. I spent some time waiting for a shuttle to take me to the off-site location only to find out they are located on premises. Kayak - update your site - they have been at the airport for years! Seats were a bit dirty but overall car was fine.
Nov 7 2015
Given dirty car 6,000 miles overdue for oil change
Pros: The only good thing I have to say is that making the reservation was easy.
Cons: We were not told up front that Advantage would be holding $200 on my credit card as a deposit until we got to the window to pick up the car. The entire rental didn't cost $200! Second, the car we were issued was filthy. Because we picked it up in a really dark garage, we could not see just how dirty the interior was. The car handled terribly. My husband didn't even want to drive it. It was so far out of alignment that the tires were balding unevenly, and the oil light kept coming on because the car was 6,000 miles overdue for an oil change. BOTTOM LINE: I'd almost rather walk than use Advantage again.
Nov 4 2015
GREAT car for the price!
Pros: Snagged 4 days of a small Kia sedan (no idea what model) for just a little over $50! Car had about 30,000 miles on it, but ran perfectly. Pickup easy, drop off even easier.
Oct 26 2015
Cons: All was average except the guy was doing my check in made fun of my name and kept goofing around even though i mentioned that I was extremely in rush & "no. My name pronunciation is xxxx" (a few times) Talk about manners. please grow up. You are at work, sir.
Oct 15 2015
New to Advantage
Pros: Nice car (Sonanta) clean, comfortable. People were friendly and nice and helped. Was impressed