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Great location for skiing in the winter. Really good Italian restaurant inside the hotel. The hotel is not a relaxing spa holiday in the summer due to maintenance work and a lack of seperate space for children to play. The level of service is not what you would expect from a European 5 star hotel
When i arrived to the hotel to check in, the hotel rooms were mostly empty. despite this, they checked me in a room with a terrible location, i had to walk to another wing, take a bridge then an elevator to ground level, to find myself in a room right by the ramp of the parking. I was extremely disappointed that they gave me such a room only because i have booked online, it was too late to cancel.
there was an extra charge on the net price given by the website.
The view from the Delux Rooms.
I liked the hotel a lot,one of the best and i hope i will get a better rate next time. There was no view from my room plus there was 2 beds put together not 1 queen or king bed.
the hotel looks very old need to renuation
The hotel is nice, rooms too unless it is with a view or a balcony... This is our third time in this hotel but our first time during summer. Food and service were disappointing (pool side), cold and waited too much. The standard room was not great nor its location...
Location of hotel is excellent with bright clean decor, right near to several beach clubs with a beautiful view of the sea and mountains. It is also only a 5 minute stroll into the lovely town of Byblos It does not having a swimming pool, but there are beach clubs with pools within walking distance although you have to pay entrance fee for them
Very clean, comfortable, and good design. good facilities, nice minibar. could have needed a pool.
Staff and manager were very helpful and friendly and kind. Location was excellent easy to reach and close to both beach and Byblos Town.
The staff is courteous, helpful, breakfast is decent; rooms rather small, but they have balcones
Helpful staff, comfortable. It took over an hour to get a sandwich for a late lunch! Ridiculous.
we had a beautiful ocean view from our room. The staff was great and the rates reaonable the shower leaked
we will definitely come back, staff very helpful and accomodating, well managed, doing their best
Kindness of the hotel personnel and clenliness of the rooms, plus that it was a brand new construction Surroundings are not yet well accomodated and too close to the highway...
Hotel staff weeding noises at byblos palace just next to our hotel during week ends(even sunday nights) ,but we have been upgraded to a suite and hasd the chance to be on the opoosite side ! so not that much noisy
The view of the Mediterranean was spectacular, the staff were friendly, the room was very comfortable and clean, and the spa was well equipped with a peaceful ambience.
New hotel. room very comfortable and relaxing - nicely designed. Be careful that the seaside view rooms are all "premiere suites" and cost extra. The cheaper standard rooms face the highway, not a spectacular view and noisy if you open the balcony door for fresh air. If you keep it closed however, you won't be bothered by the noise because the glass is double-glazed which is good.
nice fire place in the rooms
the chimney and its heat the sofa that come a double bed
Express check-in, Excellent heating system Very small room: we got the "studio" option; I think the announced 33m2 counts the terrace and maybe even staircase! In general: poor service and very basic facilities do not reflect the star rating at all..
it is good and very clean the porne chanal on tv with no code and the bathrooms have too much noise
i liked the calmeness of the area, the room was nice cozy but the resort still needs some work to finish the restaurant and some more entertainments tools.
a nearby restaurant The Chimney
I liked the most at this hotel the warmth and the decoration I did not like that there is no 24 hrs service. The night shift staff are always sleeping
I like the countryside ennviromant Do not pay the hotel until you decide to check out... I paid them 7 days and i decided to more to anthor area and the woner was angry and i told him that he has no rights to force me to stay the whole period..... and i fight with them and finally unfortunatly they did forced me to stay.... so, I suggest that you pay them only if you decided to check out that's all
place is smooothly and very silent... it's a nice place.
nothing in particular They didn't have my reservation, although I called 1 week before to confirm it. They gave us one room and in 5 minutes called us to apologize and moved us to another room. The cleanliness wasn't perfect. No air conditioning in the room. The manager was shouting on the cleaning lady.
Nice pool, large room & quite nice view. We were very disappointed in service at the hotel. When we first arrived, we invited some family friends to have drinks with us at the bar. It took the staff more than half an hour to serve us two beers and a couple of glasses of wine. There were no other guests at the bar at the time??? We were not told that breakfast was included in our accommodation price and when we did discover that was the case; the staffs' comment was that we should have asked them where we wanted to have our breakfast daily???? When we finally did have breakfast on the last morning it took them almost an hour to organize it for us. Our bathroom was not clean. I don't think the floor was ever cleaned before or during our stay. Very disappointing stay.
Location and cleanness Breakfast and some of the service.
The walk down (once we found it) the roman road was lovely to the souk, citidel, ancient city ruins and the port. thought the breakfast room and food was a bit ordinary...
A couple of staff (E.g the guy looking after room service and the night receptionsit)were pleasant but had no idea of quality service. The Owner/Manager asked for feedback very openly and pleasantly but when given did nothing about it. Constant running water in the toilet which I advised them that besides the incovenience it was a waste of water; still nothing was done! Every day had to ring about a housekeeping matter like no towels, toilet paper, blown light bulbs etc. The bathroom was not cleaned in all the time of our stay which was ended up being 12 days. Laundry was never returned on time and had to be followed up by me on each occassion. No idea of simple requests such as Tea or Toast which were not supplied more often than was at breakfast. The place was new but housekeeping was appalling. Could not get in the lift one day as it reeked of Urine!
The staff and the cleanliness of the property. The location was pretty good as well. It still needs polishing as it feels very slightly rough around the edges and basic.
i did not like it
Clean, big room Very far from Beirut so the price is quiet high for its location
Very clean and comfortable hotel No
The location is great and the staff were really welcoming. The breakfast was really bad, the electricity did cut off once when we where there, I don't think this hotel should be classified as 4 points but I am sure if they try a little more it could be one of the most popular and great hotels in lebanon specially the mountain side.
The hotel is excelent and the room is design for 5 start hotel. I like the berkefast. The hote is located in very quit area