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The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
Location very convenient Clean and comfortable
Very nice and helpful staff at reception. Great central location.
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
location; hotel was well kept room was very smokey, but that was somewhat expected.
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
It was close to the center of Iraklio,grate location.
nothing bad smell at the breakfast , noise from the room ,
Helpful staff, good food, comfortable room, ease of access to airport
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Old furniture, bad smell. This is not 5-star hotel for sure.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
Helpfulness of the front desk staff on arrival No
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
The staff and the service. Breakfast was excellent. Older than I expected.
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
I stayed in the annex of Hotel Scala, which is quite new and very attractively done. The apartment was beautiful, with a terrace that overlooks street where all the pedestrians pass on the way to the nearby beach. The staff at Hotel Scala was helpful and personable, and I very much enjoyed the stay.
Very Clean and quiet, only seconds away from beautifal beach and restaurants, nice pool and breakfast was very good for the price. Owners and staff very hospitable. Was noisy at night due to room close to the road.
Proximity to the beach, good bathroom and clean room. Breakfast was not included at the price, internet access was very bad.
clean and big rooms, nice view on the beach, very close to the beach- restaurants-shops, very helpful and friendly hotel staff (especially Chrystal and Pavlos), they really did everything to make it a nice stay for us.
this specific hotel was in a very quiet area and i enjoyed it.... more organized in everyday matters.....
Close to the beach and many restaurants, friendly staff, very good value for the money. Staff did not seem to know when the public buses were scheduled to come - since there was only one per day, that was frustrating.
The hotel was well located, it was neat and clean and for our purposes it was for a transit stop so it worked well for us. Apart from that it was close to the beach and restaurants and the views were excellent. No.
The situation of the hotel is excellent, the staff is very friendly and very helpfull with the customer's demands. The room we've got was in a great condition and we had a balcony with an excellent view to the Agia Pelagia bay. I think it's a hotel of choice for every one who wishes to stay near Heraklion and have a good time. The rooms are clean and the pool of the hotel can be a lot of fun if one doesn't want to be in a crowded beach at some times during the day. Conclusion: Excellent location, excellent rates and very good staff. A must see... NO.
The room was wide and the beach is very close.
Personnel was very friendly and helpful (Pavlos and Crystal) and made everything they could to ensure we had a pleasant and relaxing stay at the Hotel.
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
The hotel facilities were new, but the location was a bit far from the center. NO
hotel staff eager small rooms
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Awesome stay, friendly staff, clean and upscale
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
Friendliness of staff in this Family Hotel ,convenient for airport. Free internet, good BBQ evening meals - nothing too much trouble. Very hard beds
We were delayed on the ferry from Mykonos and booked this hotel at the last minute so we wouldn't have to drive to our timeshare at midnight. We arrived after 11 p.m, not expecting much. We were happy to be met by a very enthusiastic and nice receptionist, and we could still get something to eat--a terrific omelet, by the way. There was a bar too. Our room was great! I highly recommend this family-owned hotel.
Attitude of staff is very nice; good swimming pool! Noisy in night from airplane
The staff were courteous, and helpful and spoke or understood English very well, which was helpful to us, because we were tired.We only stayed one night so can not comment on other matters.The hotel was a high standard and comfortable for our transition, to our holiday desination.
The cleanliness, the quietness and the nearness to the airport No curtain for the bath, poor breakfast
Location 3 mins from the airport The planes fly most of the night!
the location the hotel should propose a free shuttle to/from the airport.
We wanted a hotel that was located near the airport. It was very convenient. The staff was exceptionally helpful. The room was clean. Great value The neighborhood was a bit hinky, as can be expected near an airport. Difficult to find decent food, especially if you didn't care to drive.
Close to the airport Very loud (airport, street). If you have an early or late flight and only stay for one night it's ok, but not for a longer vacation.
Easy to find, close to airport, nice pool, 10 mins driving from city center
I chose the hotel for one night purely because of its proximity to Heraklion airport (5-10 minutes by car) as my flight was late in the evening. Noise from aircraft, although it was expected.
The staff was very friendly and professional. The hotel looked magnificent and like brand new. Everything was top notch, especially for its price.
The only thing good about this hotel was the girls at the reception. Food was terrible, sheets were not changed in 4 days. Room was very noisy. Pool small for a 4 star hotel. Tv not functioning the first 2 days. The general manager is the rudest person I have met for some time. Not worth the 4 stars - avoid at all costs!
New and spacious rooms overlooking the pool with nice deco 4 stars hotels with no tea or coffee making facilities in the room. No bar service in the refrigerator. Changing towels and bedsheets every 3 days. Noisy from 9.45 in the morning because of the animation program!!! You definately have to follow a family holiday program.
Not much 1) the hotel did not have a lift. 2) I booked a non-smoking room and was placed in a smoking room. 3) the hotel was full of children which made it very innapropriate for a couple looking to relax. 4) the fire alarm went off at 3:30am causing all to evacuate the hotel (false alarm). 5) the bathroom was filthy. 6) the TV remote control did not work. 7) shower was blocked. 8) breakfast menu limited
struggling to meet the star rating
Fantastic view of sea and mountains because hotel is up on the mountain, not at sea level. Amazing, delicious buffet breakfast. Large, bright room, large balcony. Large, well-maintained attractive property. Friendly staff. 2 pools with many lounge chairs
Location of hotel to the airport w/o having to stay in the city. Views of the sea. Beds were in poor shape and uncomfortable. Thin sheets, no mattress pads, pillows & bedding less than average.Loud discoi music at the pool bar until 11 pm, rather annoying.
We had a lovely room with a good view and were generally quite satisfied. The food was mediocre and somewhat limited in choice.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
mainly the location should improve bathroom cleaning
The restaurant food was first class
Breakfast View Cleanliness Room facilities Bathroom
clean & good breakfast The noise from streets make sleep difficult.
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
Good services for self-catering (though no oven). Friendly helpful staff. Very quite but a very safe 3mins walk from the main village and nightlife. Good currency exchange facilities and car hire close by (3 to choose from). Can buy all your holiday gear there (in the village), from flip-flops and shorts to inflatables. Hotel was great, we were self-catering so we didn't try the food though. They had the standard continental breakfast with cornflakes if you want them. Theres a staff of about 5 people so they haven't employed a michellin stared chef but you can get salads or sandwiches if you ask. Nothing fancy but good. We got milk, special K, eggs, bread and bacon from the local shop.
Location to the beach The cleanliness, the staff, and the price (for what we got)
The place was quite and the stuff was friendly. Also it was near the beach and easy for parking. You dont have Internet in the room.
Relaxed atmosphere. We enjoyed being able to walk to the beach from the apartment. Driving directions to the Aquarius Apartments was much to general on Google. We need had to stop several times for additional direction from the airport.