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The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
View from room, breakfast, beach and swimming area
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
Very quiet and relaxing atmosphere with extremely attentive staff.
The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
People are nice. Food was good. Bella Maris Hotel was hardly 4 stars hotel and we were surprised that it was rated as 5 stars hotel!!! People are generally nice. However, French was too much!!! TV channels were only Greek or French with only one English channel which is really not good. Rooms were also very poor considering them 5 stars rooms. Toilets were so old and needs reinnovatio Thank you
needs some renovation
The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)
I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
my family and i had a great stay at the hotel, the food was excelent and the staff was great as well. room service was not as good as it should have been, one day they didnt even make up the beds for us
This hotel seems to be the ideal place for a trip to Hersonissos. Just opposite to the street there is a big music club/pool/cafe/beach, with activity during the whole day. The center of Hersonissos is about 20 minutes away on foot. The rooms are just big enough to host up to 4 people. Don't expect silent surroundings!!
Good appartment hotel, very close to the see (50 m). The room was cleaned every day. The pool was good. The deckchairs and the beach umbrella were free of charge both at the pool and on the beach. There are many tavernas on the seaside and in the old village at hillside so we never tried the hotel restaurant. For us this was cheaper and intimate than the usual hotel restaurant There was no kitchen but only a microwave and fridge. The cutleries and the plates were dirty and there was no possibilitity to wash them up. (No sink)
I like the spacious room and balcony,hotel is very close to the beach. Water Park is very comfortable and it was nice to sunbathe on the lawn few steps from the seashore The room was not cleaned two times during our stay, only towels have been changed.
The hotel was ok as the staff, for a family of 5 was very good thank you. I liked the idea to have the children playing in the slide and see them from the ground. I like the independ toilet from the shower..Outside looks very nice. Its a shame that at the end of october (25-30) the facilities like the tobogan and slide were closed even in a sunny day, a lot of family were dissapointed as the children too. Some of the swimming pools were closed even when the slide was close too. The towels in our bathroom were clean but too old. the bathroom look rusty .
Definitly it is not 4* hotel. All rooms facilities seem to be old and very used. During our stay there was plenty of teenagers from Russia, Poland etc. and mainly partying in hotel till dawn. To have a dinner I can recommend to avoid hotel restaurant and enjoy it in some tovern close to harbor.
The hotel was very close to the beach. There were lots of pools and different areas to explore. The hotel is far from the center of town.
Well it really was best value for money.The hotel has excellent location with minutes of walk from all the main tourist areas. The hotel rather new and well keep.
Really nice village territory, best beach in Hersonessos, good appartments view, big parking, very good restaraunt with rich breakfast and dinner Gym need repair, because almost all tools are broken. Expencive internet access.
We are a family of four with two small children. This hotel is perfect for kids of all ages and young people. There is a family area with great kids' pools. We were able to relax while our kids played and it was safe. On the other side of the resort is a fun club area where young adults from all over go to party. But they have it set up in a way that it is not obtrusive on the families, just really fun. The hotel said they had a wireless internet connection and they did not.