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The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
View from room, breakfast, beach and swimming area
The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
Very quiet and relaxing atmosphere with extremely attentive staff.
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
All staff are very friendly and helpful.The whole place is spick and span and continualy cleaned throughout the day. Could not fault anything at all and had a wonderful holiday there.Without hesitation will be returning next year.
Excellent Resort. Beautiful Beach. Very Clean
fantastic beach front great swimming pools excellent sunbeathing area between seafront and hotel location of hotel good ie near restaurants shops and pubs in general breakfast and food in hotel could be better
Very nice and clean hotel, nice and spacy room and balcony. The whole hotel are was in good condition. Maybe even too Eoropean like. Ideally located near to the beach, supermarket and restaurants. I would recommend it for sure. The hotel breakfast was same every morning, not much fresh fruit or salat, what I would have liked to see, but jougyrt was super.
Altough we eat a la cart outside, (I am Turkish and the food is same as in Turkey) the buffet menu was an excellent value for money. No
Very comfortable. Stuff is friendly. Location is good: close to the beach and not too far from the intercity bus station. No noise. I will surely book this hotel if I visit Chersonissos in future. Nothinh important.
Staff were excellent and always willing to help. The location was excellent, Hersonissis has lots to do and see and it's a smaller village so it's quieter than Heraklion yet still a close distance by car or bus. Beach was a quick 3 minute walk away. Pool area was excellent and so relaxing. We booked a deluxe room so we were in one of the new buildings, they were excellent, our balcony overlooked the pool area. Excellent value for money! The breakfast had a large variety of foods and was great. the one complaint was that the hot food was never hot, it didn't seem like they had the heat lamps turned on.
The hotel is quite new and comfortable Location is away from the city center, but with easy reach
Frendly staff, good location-near the beach, non far from the center, but not in it. All devices in the room work well, clean, comfortable bed. Dinner.
It was a lovely hotel and the situation was excellent. The facilities were great We were not aware that all the meals were included and we did not use them. Is there anyway that we can be credited when we come for our next stay. Many thanks
Entertaining dance show on Sat. nite Misleading description on internet---saying that my room has a seaview. When we arrived, there was no sea to be seen---blocked by wall for other rooms. When I complained to the front desk and asked for 1 that did have a seaview, they told me that they didn't have any available.
We were a few minutes from the beach. The hotel was very clean. The room was comfortable. They had two pools however we didn't use them. I think this resort could be a good stay depending we your room is located. We had a room on the 1st floor by the pool near the elevator and it was noisy. Since we were there for only two nights, I put up with it. (I am a light sleeper, however my wife sleep good). We attempted to have the hotel change us room but they said that they were full. Suggestion when booking at this hotel. Ask to be placed away from elevator and on the top floor. Other than that, it was a great hotel.
People are nice. Food was good. Bella Maris Hotel was hardly 4 stars hotel and we were surprised that it was rated as 5 stars hotel!!! People are generally nice. However, French was too much!!! TV channels were only Greek or French with only one English channel which is really not good. Rooms were also very poor considering them 5 stars rooms. Toilets were so old and needs reinnovatio Thank you
needs some renovation
The hotel was ok as the staff, for a family of 5 was very good thank you. I liked the idea to have the children playing in the slide and see them from the ground. I like the independ toilet from the shower..Outside looks very nice. Its a shame that at the end of october (25-30) the facilities like the tobogan and slide were closed even in a sunny day, a lot of family were dissapointed as the children too. Some of the swimming pools were closed even when the slide was close too. The towels in our bathroom were clean but too old. the bathroom look rusty .
We are a family of four with two small children. This hotel is perfect for kids of all ages and young people. There is a family area with great kids' pools. We were able to relax while our kids played and it was safe. On the other side of the resort is a fun club area where young adults from all over go to party. But they have it set up in a way that it is not obtrusive on the families, just really fun. The hotel said they had a wireless internet connection and they did not.
I like the spacious room and balcony,hotel is very close to the beach. Water Park is very comfortable and it was nice to sunbathe on the lawn few steps from the seashore The room was not cleaned two times during our stay, only towels have been changed.
Really nice village territory, best beach in Hersonessos, good appartments view, big parking, very good restaraunt with rich breakfast and dinner Gym need repair, because almost all tools are broken. Expencive internet access.
my family and i had a great stay at the hotel, the food was excelent and the staff was great as well. room service was not as good as it should have been, one day they didnt even make up the beds for us
Definitly it is not 4* hotel. All rooms facilities seem to be old and very used. During our stay there was plenty of teenagers from Russia, Poland etc. and mainly partying in hotel till dawn. To have a dinner I can recommend to avoid hotel restaurant and enjoy it in some tovern close to harbor.
The hotel was very close to the beach. There were lots of pools and different areas to explore. The hotel is far from the center of town.
Good appartment hotel, very close to the see (50 m). The room was cleaned every day. The pool was good. The deckchairs and the beach umbrella were free of charge both at the pool and on the beach. There are many tavernas on the seaside and in the old village at hillside so we never tried the hotel restaurant. For us this was cheaper and intimate than the usual hotel restaurant There was no kitchen but only a microwave and fridge. The cutleries and the plates were dirty and there was no possibilitity to wash them up. (No sink)
Well it really was best value for money.The hotel has excellent location with minutes of walk from all the main tourist areas. The hotel rather new and well keep.
This hotel seems to be the ideal place for a trip to Hersonissos. Just opposite to the street there is a big music club/pool/cafe/beach, with activity during the whole day. The center of Hersonissos is about 20 minutes away on foot. The rooms are just big enough to host up to 4 people. Don't expect silent surroundings!!