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The hotel staff was very polite although not always helpful. The restaurant's chef was really good and generally the hotel gave out a good feeling. The swimming pool is too small for the size of the hotel and there is not enough space around it to relax .
Recently built, with a lot of facilities, good breakfast The room was icy cold upon arrival, the door handle of the bedroom door was laying on a drawer, the furnishing of what was supposed to be a suite was really poor, the jacuzzi on the bathroom has an extra charge of 30€, the water on the indoor swimming pool was not heated, the parking lot is not enough for all the customers, the breakfast area is too small and we had to wait for a table.
Good and decent. Tiny TV that does not have a good signal. Not pay to to watch movies. Some corners of the bathroom where not clean (corners round the bathtube)
overall new and clean feel Pillows to bulky
The room only and the sea view Yes the service of the stuff which was terrible for exmple I told them that the room was cold and they refused (although it was an expensive suite to increase the head of the aircondition which also was locked and you could not turn it on by your self.
The hotel is brand new and real 5 stars. The room was superb with sea view and terrace. Very quiet city. If you get the sea side, it is a very good place to stay for the Fillion siteseeing, close to Volus. Excellent breakfast. Young staff with no experience. They will learn...
the staff were very friendly and the location splendid.The food was very good value for money.
Very good location, excellent morning buffet, very clean, quiet, good value for money No wifi in the rooms (cable internet though but very slow).
Nice hotel. The staff is friendly. The food is good. The room is good but the interior decoration of the room (unified with wine red color ) seems a little bit heavy for the customer especially in summer season. Nothing especially.
Convenience to Toen Centre & parking None
The breakfast is very nice. The restaurant needs improvement.
Ideal location for the port and shops. Easy to get to by coach, train or car as we did and the hertz office is just over the main road from the hotel. The staff are all very helpful, especially the reception staff. Our shower door fell off its runners because it wasn't fitted correctly and the breakfast coffee was really poor.
Central location , quiet , excellent staff, free parking!
Friendly staff, good rooms, good food and good value for money. No complaints
The spa, the beach and breakfast
Great location and rooms very modern and tastefully done.
For me everything was exellent! beacause during my stay in you hotel one of my dreams came true!!. and I realy spent excellent time in your hotel. I'm sur next time,I would choos your hotel again.! I've already recommend my friends and relatives to come there.Good Luck
Convenient parking in nice location next to sea. Close enough to the Prominade to walk and far enough away to be quite. Stayed because one of few hotels with gym. However this does not open untill after 1030am, closed by 1500 on Sunday; and is not open monday. I never got to see or use these facilities which is why I chose this hotel. Extremely dissapointing!!!!
parking facilities There is no smoking restrictions. All rooms smell after smoking
My room with a fab view - very clean and comfortable - lots of products Security at the outdoor pool - one day about seven children appeared - gained entrance and asked me for money - the lifeguard and barman just watched!
Location and quality of superior room with seaview. The staff were not sufficiently well trained and managed. Room service in a 5* hotel could not provide filter coffee at 11.30pm and made little effort to offer any alternative. The management failed to respond to a letter of concern raised about this.
A great option just in front of Volos beach.
The best thing is the Hotel's location and the view to the sea especially during breakfast
Convenient. Good facilities Poor directions to the hotel. Reception staff not particulraly helpful. A no smoking room should not include ashtrays and matches! Lack of no smoking areas in breakfast restaurant.
The breakfast was OK,the bathroom too .it is in the city center and you can go anywhere with the buses We don't like the room ,the floor was dirty[the carpet was very dirty] also the room was small and had avery small balcony
Reception people very friendly and helpful. Good localization near the Volos' s port
spacious room, clean, rennovated, nice breakfast buffet, polite staff, value for money
The gentleman receptionist was charming, efficient and courteous. He changed our room from a double bed to two singles, at our request, very quickly and pleasantly. Good selection of hot & cold inclusive breakfast.
Great hotel directly opposite the ferry terminal, book a room with a sea view if you can. Plenty of cafes/bars/eating within location. Very helpful staff.
Beautiful place to stay in lovely little town with interesting water cannels in streets; lovely view over sea and Volos from room. Good breakfast.
very modern hotel with history, good view from the hotel. high class service,room.the breakfast is very good.highly recommended.
Pleasant, clean,nice and polite staff, excellent breakfast and service, warm and cousy No
Wonderful room, tastefully furnished, clean, tidy, good breakfast and great views. Some will have difficulty finding the hotel as signs could be improved and the hotel is hidden from the road. The access will also be difficult for some as it is up a cobbled narrow road where you hope you do not meet anyone coming in the other direction. This should not put you off though.
There are many things to enjoy in and around the hotel. The region Pilio is by far a must, if not yet seen in Greece, to be recommended to all. 1) The location of the hotel is very accessible from Volos (the main city close to the highway). 2) The hotel comprises of 4 buildings from which 2 were just built and brand new; modern styled, basic colours, using basic colours and robust building materials. 3) The management of the hotel were very professional, warm, outgoing and helpful (info on the region, town, restaurants etc.). 4) The rooms are absolutely beautiful, modern, great bathroom, some rooms have fireplaces, the staff helps you lit a good fire and leave enough wood to keep the fire going. It is a shame the hotel did not have a swimming pool as we thought to have read on the website. The breakfast was of high quality but we would have enjoyed to see a bit more variety on the products that were offered.
People were very warm, facilities were excellent, the room was luxurius and very clean.
The kind people and their service
I linked the decoration, the rooms and the very polite staff The street where the hotel was located was not easy to access
Friendly staff. Peaceful, relaxed atmosphere. No complaints
The magical mountains and view from the village.
Beautiful complex, clean and spacious rooms, tasty breakfast with a lot of options to choose from... I guess we could use a bigger bed...
Splendid hotel - kind people - beautiful swimming pool.
The hotel is in a wonderful location overlooking the magnificent gulf of Volos. The hotel has a great terrace where they serve breakfast. The breakfast is excellent with large variety of food. Portaria Village is just five minute walk. Great place to visit the peaceful Pelion mountain. The rooms are high standard and stillish.
the hotel is 20 minits from the town center we took bus
Loved the view over Volos city, the Makrinitsa village and pagasitiokos gulf. Amazing bar-restaurant "The Veranda" with breathtaking view. Fantastic breakfast with big variety and amazing view from breakfast area when the weather is good. The rates of restaurant.
The view from the hotel room as well as form the restaurant towards the city of Volos and towards the sea is magnificent. Inadequate noise insulation in between the rooms (you can hear people staying in adjucent rooms even when thy are just speaking !)
A nice hotel located in a very scenic area. Very good breakfast selection.
Very good service
The nice view, tha spa facilities and the cleanness of both the indoor and outdoor areas.
I have to say that the 4 star rating this hotel has is no-where near what it deserves, 5star + for the staff, managment .I stayed one night in Xenia Palace and The staff are all very frendly and always smiling and helpful. . Great service , waiters brilliant - maid service excellent to detail.Overall Palace by name and nature-a fabulus brake- great service and food.
the proximity to the village of Makrinitsa. no greek beer available, hehe !
Great experience to be here! The wonderfully authentic village, the staff, the view from the adjacent terrace, the swimming pool, the spacious corridors and stylish rooms. Super value for money
evrerything nice! great view from the window!!! far away from volos.
Very nice location. most rooms have great vieuws. Kind and helpfull staff. Good breakfast.
good food, nice rooms, grate view
Very good hotel and nice location near the central square. Traditionally decorated and very nice environment. Rich Breakfast. It looks like a 4 star hotel and not a 3 star The family room is on -2 level and unfortunately there is no lift. This is a problem if you have heavy luggage as you have to use stairs.
Nice location, clean hotel, good value for money none
The hotel has very nice and has polite staff, rooms were cleaned every day. The wiev from the hotel to Volos was superb. The pool was nice and suitable for little children as well. Hotel has thought about kids as well, there were a nice playground and also drawing faclities in the reception lobby. The path from Portaria "centre" was going upwords quite steep but if you won't let it disturb you, I can warmly recommend the hotel also for families.
Clean room with good accessories. Buffet breakfast nice service (hot serve omelet) Door lock system is difficult to open.
- view, - kind staff, -breakfast - no shower door, the bathroom was like a pool...... -bugs in the actual pool....... - specifically requested double and not twin bed. We got a twin!