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The room in general
Nice staff. Nice hotel. Nice decoration. Good cleanliness of room. Very confortable. Free Wifi connection. Free parking for car. Great location. Breakfast could be a little better.
Friendly, helpful staff
Right in the centre of the town, easy walking to restaurants The parking garage was a little difficult to find
only location two persons, but two price of hotel, very bad, because customs organization is the same.
The only nice thing about this hotel was the view from the bar on the top floor.
room, the view, pool no wifi (wireless)
beauty of the landscape,quitness of the place and good gastronomics quality and service.
The simpaty of the staff
Room was big, clean, with outstanding view of nature. Very relaxing place. This hotel has not his own restaurant.
great service and landscape, delicious breakfast, peacefulness. mini TV does not fit to otherwise very nice room.
Wonderful location overlooking the canal, restaurants in easy walking distance and reasonably priced. Boat trip a 'must'. Helpful and informative staff. No parking and difficulty in finding any in surrounding streets. Situated on a busy roundabout so could be a problem unloading and loading car.
beautifully renovated hotel with a high quality look .... given the price and thecentral location right at the main canal (yet quiet) ... this hotel had to be the best value on my trip. The staff was friendly and most helpful. Breakfast was nice, and the hotel has several lovely lounge and sitting areas to make use of. Delightful. no
The Hotel is as central as you will get, surrounded by cafes, shopping, and also tradition. The first night of our stay was a national holiday, and there was a lot of celebrating well into the small hours of the morning. Although there is double glazing in the hotel, we were still able to hear the noise.
It was in a good central position The furniture and decor were rather outdated
It is a charming hotel in a perfect location. The recent renovations were tastefully done, and my husband and I liked the accommodations very much. Parking is somewhat complicated since it has to be in the street.
Elegant hotel which appears to have undergone some upgrading recently. Great location and easy to find. Staff delightful. n/a
Clean and comfy room, staff welcome with a smile, excellent views from the room. the parking facility as stated in website is for limited spaces, i think on first come first served basis. Also parking is some 200 meters away maybe problem with people with physical difficulties or travelling with small kids.
Hotel in excellent location and very good value for money.
the atmosphere, historic building, the surrounding, the place the palace If we take into consideration the general European standard it doesn't meet the expectations of a 5 stars rather a 3 stars hotel If we compare to the Portugal standard it fits to a 4 stars hotel
We loved it all but very expensive. Weknew that going in.
Fantastic situation and beautiful building. Where were the staff?
The peace and quiet and beautiful surroundings
The hotel is set in a great location and IT IS A PALACE. Also the restaurants provide excellent food at a reasonable price that I would travel for. The room itself was not anywhere near 5 star quality and was dissapointing. Old, tired, spacious, yes, but luxurious it was not.
Very nice location We arrived at 9.30 pm, we said to receptionist that we would like to have the dinner in 30 minutes, we check in in the room and after 30 minutes come back to restaurant but...it was closed. Why didn't you say that the restaurant were closed in 30 minutes?
Nothing Does not smell good, furniture not changed since years, not well maintained hotel, absolutely not reached 5 stars standard
Excellent setting, beautiful building & gardens Rooms should be modernized
Historic hotel in a spectacular natural setting with walking trails and gardens. The restaurant is excellent. Better signage on the walking trails and providing a better map of the surrounding parkland to guests would be helpful.
Had no meals at hotel so cannot comment-price did not include breakfast . Room/ bathroom was well equipped,quiet, very comfortable and clean.Mini frig was very useful. Bathroom door needing adjusting in order to fully close.No place to hang coats or clothes except in cupboards.
A comfortable hotel with a large room in a quiet location. Staff helpful and recommended excellent restaurants in town. Location a bit out of town with a good 15 minute walk.
Excellent location to visit Aveiro. Good hotel, total comfort, nice decor and beds very comfortable. Quiet location and good breakfast. Wish we could have stayed more than one night. Nice little terrace for a drink in the afternoon. We liked everything about this hotel.
Very comfortable and clean with excellent facilities and bathroom. Requests were undertaken with promptness and intent. Free internet in lobby was great. Location right next to train station, close to eating + shopping. Historic centre a 10 minute walk.
Comfortable room and excellent parking available. Limited information in room on locality and lack of tea/coffee making facilities in room.
Nice rooms - close to railway station
This new hotel is located on a new street and does not show up properly in Mapquest or Google maps. Not a complaint, just a warning. Call and get directions.
see my score... When I checked out I discovered that My booking.com contract was not in line with the price of the hotel. Nevertheless, without any trouble it was corrected by the lady at the reception desk.
Nice location, 500 m from the wonderful city of Aveiro. Beautiful views from the restaurant. Free parking in front of the hotel. You cannot enter the swimming pool without paying for the SPA (there is a charge of 9.00€/day!!) Even if you stay one night, and you want to swim in the afternoon and again in the morning, they charge 2x the fee!! A very big disadvantage not worthy for this kind of hotel.
Breakfast was good, except the orange juice. Improve the price-quality relation.
The food and spa The location
Spacious room; very well located very expansive breakfast; no internet included
Very good location and very clean am comfortable room (with a good view, if it faces the lake). Overall, it is an extremely nice hotel with very good value-for-money. Front desk staff was not very helpful when I asked to change from a twin bedroom to a double bedroom. I had to stay in the twin room because, allegedly, there were no more double rooms available.
modern, new, luxurious hotel a 10 minute stroll along the canal into the town. Rooms were very spacious & comfortable. Free internet access available in the Business Center which was very useful for guests. rooms were not well soundproofed so could hear conversations from guests in the next room
Excellent location, great staff, very helpfull. Rooms excellent quality
Good presentation,everything clean,excelent breakfast whater not very warm in the 1st night
I loved the food, it was excellent . The wine also was very good i didn't like the service and the pool closed
Fabulous place-a dream would love to return
It's a very beautiful building, with lots of old details still visible. Dinner was a 5* experience, my compliments to the waiters and chef. The indoor swimming pool and spa facilities were very nice as the outdoor one was already closed when we stayed there. The wooden floors made it noisy; you could hear the upstairs neighbour walk around and you would hear people passing by in the hallway. The indoor spa facilities could be improved by providing things like scrub salt and turning on all the facilities (sauna) during opening hours. Dinner wasn't only a 5* experience in service, but unfortunately also in price, compared to regular portuguese restaurants.
Beautiful palace, confortable rooms, good breakfast, very frienly personel
Its a nice and quiet hotel for a weekend retreat.
The setting is extremely good and the project to refurbish the hotel has been a great success.
The hotel is fabulous and has a lot of potential but the inexperienced staff (or poorly trained) who do not pay attention to small details do not allow it to reach its full potential. The young lady on reception had NO customer service skills nor did the maitre D in the restaraunt. The food was good almost gourmet but the presentation, lack of vegetables and service down graded it. The champagne we ordered arrived in our room at 11.30
location, historical building with renovated rooms Breakfast should definitely start at least at 7 in the morning. Having to wait on the door for breakfast until 8 is not ideal
Imposing hotel which has kept many of its early 20C features but provides modern standards of comfort in rooms and spa. Hotel is obviously dependent on business conferences at this time of year (autumn). Pity the lido is no longer in use - perhaps seasonal?
Nice hotel, recently refurbished, now with modern room amenities but having maintained the historical spirit of the public spaces It was empty ... no athmosphere. Probably only a few (less than 10, I would think) rooms occupied.
Good facilities; Good breakfast; Restaurant
The Buffett was excellent value, as was the breakfast. The outdoor swimming pool facilities were excellent. Lack of barstaff, sometimes there was no-one around the bar area at all.
The indoor swimming pool and gym are good for a small hotel. There is also an outdoor pool. Dinner needs to be reserved as it seems a lot of non guests dine there, attracted by the good food. Breakfast is adequate. The location is not attractive, situated along a suburban street. It seems that the hotel is being extended as construction work is in progress. The entrance to the underground car park is narrow but there is some parking in front and at the side of the hotel.
The staff very pleasant and the rooms very space and very clean
Pretty hotel with friendly employees. Very nice pool & fitness room. Good &free parking spaces. Cheap Internet access Rooms with relatively thin walls. Not very good located
Although we only stayed for one night at Hotel de Ilhavo on our way to the north of Portugal we were in for a pleasant surprise. The hotel is relatively new with big and comfortable rooms, staff is really nice and efficient and we even had the chance to use the indoor pool&whirlpool (open until 10pm, pleasantly warm pool temperature) in the evening. Rooms were clean and the breakfast buffet really great with a lot of choices available. The hotel was relatively hard to find as there are a lot of confusing signs regarding the centre of Ilhavo and the hotel itself doesn't have any signs posted. We even got lost on our way back from Aveiro to Ilhavo.
Nice for family. Good outside and indoor swimming pools. Friendly staff. The staff was friendly, but we had the feeling that there is a shortage of staff, namely at the restaurant and bar. The children's room was not too clean.
The informal atmosphere, friendly staff and location of the hotel made it an excellent centre for our stay
Hotel cleanliness and food was very good. Very nice employees. The floor propagates too much noise and in the silence of the night that's very noticeable.
Children playroom Swiminmg pools Breakfast
Cleanliness, kindness of staff and hotel location. Due to the huge amount of guests, the breakfast service wasn't the best.
Booking.com claim this hotel is about 12 miles from Coimbra. This is simply not the case its about 22 miles away by car. Really poorly located. Rip off prices
It is a charming hotel with an olympic swiming pool with plenty of entertainment for kids but also for adults. The charm of the past may be seen as old fashion for some people. I thought a bottle of water was offered each day, but only the first one is offered.
It was a big hotel, the rooms were spaceous and clean. The swimming pool outside didn't have any water in it.
confortable beds, quite, nice surroundings door lock did not seem to be secure
very warm welcome and tourist guidance for the town, help find parking
Very nice hotel for couples. I tried de Lovers Pack and it was great. Very relaxing enverinonment and excellent location.
We liked the design of the room and hotel, it was very stylish. The front desk ladies were very nice and always helpful, perfect service. The special gift(wine with cheese and fruits) was very kind from the hotel staff.
The room, breakfast and the very friendly and helpful staff, also the location
Beautiful hotel. Lot's of refined details. Even the art work in the room was thoughtfully chosen. It is beyond the hotel's control but, when the wind comes from the north, one is very aware of the paper mill many miles from the otherwise wonderful city of Aveiro.
nice clean comfortable room. pleasant staff needed tea/coffee making facilities in room
Excellent location, very helpful friendly staff, beautifully decorated rooms. If you are in Alveiro, this should definitely be the place to stay.
Felt like a 5 star, but the staff were very nice and down-to-earth. Double beds are 2 singles pushed together.
It is charming and run by charming staff. It's a tonic for anyone tired of large chains and standard products. Everything was very comfortable and relaxing. Only the breakfast was slightly less impressive than a 5-star hotel would offer - but it was still perfectly acceptable and we would happily stay there again and have the breakfasts!
We arrived early, but were allowed to check in immmediately, it was early season.The receptionist offered us a parking spot outside the hotel. All the staff were extremely polite and helpful and attentive, all spoke good english and were very professional. The decor,comfort and service at this hotel is first class. The breakfast buffet was excellent.
It's a good looking hotel and very well placed. The view from the room is very nice. We can see the canals of Aveiro and there are lots of restaurants nearby. The hotel is located nearby the bars. At night there is too much noise. The breakfast is very poor for a 4 star hotel.
The location at town. Close to main facilities and shoping area. Nothing at all
The hotel was quiet and very centrally located. It is easy to find, since it has a big illuminated sign on top. The breakfast buffet was quite fine. Especially the fresh fruit was a nice touch. The free internet did not work for me or any of my colleagues. Neither did the free wireless internet in the lobby. The hotel seems a bit old and used.
convenient for the city and the other facilities very low speed of the internet and its connection system. it was practically useless
comfortable and clean room; huge breakfast selection the hotel should need to be renovated, especially the bathrooms
The buffet breakfast was excellent and i like they way the conserve energy the hotel was convenience to shopping and site
Good location, next to the pedestrian street. Perfect to see the city center. Good breakfast, free internet acess. Big Supermarket nearby. No parking place near the hotel reserved for clients.
Nice room Room
It was close to city centre ... Breakfast was not good, Couldn't find any accessible sockets to charge mobile, laptop etc, no free WLAN
great location and price
The quality and value-for-money of the food/meals was excellent, and better than in most other hotels I have stayed in.
met good people certain charm authentically furnished for some reson great numbrer of older lovely folks came to spend time at the pool etc though they had nothing to do with hotel. part of the reason to stay there is fewer customers not more.look for better options
Very nice Guest House, typical with magnificent ancient decoration. Very clean and cosy. It is like a castle. My bedroom was big and the view over Luso was nice. Good breakfast for the price I paid. Because it is like an ancient castle, it hasn't elevator.
The hotel was a very charming building, full of character and beautifully decorated, lovely setting and comfortable. Excellent breakfast.
The breakfast is excellent! The guest house is very different from traditional hotels. The hotel fells more like an old house that your visiting, and you can feel the life that people lived there with photos and decoration .The hotel is very well situated just a few steps from buçaco, other gardins and near restaurants. we didn't like the fact that there is nobody from the staff at night. The light from the corridor reaches the rooms although dimmed.
The atmosphere and style is great. The room was very comfortable. Excellent breakfast. Very quiet (only 3 rooms occupied). Overall, the best accommodation we had on our trip.
Rather unique place and great location in an old spa town. Fantastic breakfast . Pretty noisy when there were a number of other travellers.
It was quirky full of old and interesting ornaments antiques and family photos. The hardest bed I have ever slept in. Apparently orthopaedic. The lady who attended to us spoke no english.
Great breakfast, beautiful house and decoration (if you like antics) Room was a bit outdated, no service all time around
the decoration was impressive, as was the building and the rooms. It is a luxury villa left by the owners with their stuff inside. It's a piece of luxurious history. The caretaker was absent late for check-in and generally the hotel seemed abandoned.
Charming old style house with lots of character. Lovely sorroundings with a swiming pool. Great abundant breakfast. Highly recomended if you want a few days away from city noise. I would only recommend placing some shower curtains in the bathrooms.
A very nice big and clean room with air conditionning. Fantastic continental breakfast. Good price. Would recommend to anyone who wants to stay in Aveiro. You have to pay for using wireless internet but i couldnt even use it on my laptop. However they let me use their computer.
The Reception staff were very helpful, the hotel was warm and the room very clean. The breakfast was a disappointment and the staff seemed slightly annoyed if you arrived for breakfast after 9.00 and anyone arriving after 9.30 were faced with little choice. It was a shame that the fruit bowl was so unappetising, the coffee only warm and the orange juice what we would term as orange squash.
Room was large, clean and comfortable.
The room was very clean and comfortable. Also the bathroom was very clean, Breakfast was excellent.
easy acess to town Aveiro and space to park your car . nope the hotel it is perfect!!!
Good value hotel in walking distance of centre.
Nice breakfast Fast internet in some rooms
The staff was excellent. Minor electric malfunctions. Could no turnTV on by remote control.
Silence around, near center, good breakfast. Bath towel with a stain, some hair and some beach sand in the room.
friendly, good value for money no wifi available in the room
Very polite check-in service. Very polite staff in general. Breakfast was not impressive however.. Kind regards Frank See above
Good location, quiet, good buffet breakfast.
I liked the welcoming athmosphere, the beautiful old part of the hotel with the restaurant; the excellent breakfast; the comfort of the rooms; the location, close to the station and the centre of town. The view from the room (109) is not so nice; and it is a pity that there were no chairs on the private terrace.
Complimentary champagne given to celebrate anniversary as part of excellent service by helpful staff
Breakfast, cleanliness, garage, in spite of a little complicated by the space to drive.
very clean, great breakfast selection, helpful attentive staff, child freindly.
Classy reception area and beautiful breakfast room. Easy to find. Free private parking a bonus. Staff not very welcoming. 1km walk from city centre, but felt safe.
Very comfortable hotel, well located for the town. Staff were very friendly and helpful.
Nothing Building work at the school across from the hotel, a generator was running 24 hours a day - very noisy! The room was cold and the air-con unit took hours to remove the chill. The hot water machine at breakfast was broken too! The TV kept turning itself off and the picture was terrible.
Fantastic hotel and very cheap nothing
location and decor nowwhere to get a coffee only a bar which did not open until 6.30
near city center
Close enough to city center (10 minutes walk), free parking place in front of hotel, very comfortable, clean and quiet Nothing special, everithing was good
A safe, middle of the road hotel just 10 minutes by taxi to the centre of Averio. Free street parking or a small charge for hotel parking. Buffet breakfast and hotel restaurant (closed Sun eve and Mon). Safe were very pleasant and spoke reasonable English. Will call taxi and make reservations for restaurants in town. Just a little bit tired looking - but good value for money and easy access overwrite this.
The hotel is very clean and big enough for 3 beds. We could stay comfortable enough without bumping into each other. All staff is polity, nice and helpful. The hotel is very quiet and it is easy to park very close to the hotel without having to pay an extra fee.
We had breakfast out the second morning, as hotel breakfast very poor.
Very pleasant, helpful and friendly staff. Good size room and bathroom. Good standard of comfort in public areas. Very interesting and informative tiling in corridor to breakfast room. Breakfast room was shared with sister hotel, Jardim Afonso v, which led to overcrowding at busy times, with no tables vacant after collecting buffet. A busy road nearby was noisy at night and there was no internal access to the garage from the hotel.
good hotel with all facilities you may need, internet, little ''business'' centre, good beds, 10 minutes walk from the centre of town.good value for money
the quiet and the comfort
The hotel was spacious set in nice surroundings and the staff helpfull, it was nice to have the pool as we had young children with us.
Great view, nice rural location, staff were friendly. Ate there one night and dinner was good. Had good spa packages. The leisure areas (indoor pool in particular) would benefit from some updating and maintenance. They are clean and are fine, but for a four star hotel, things like missing floor tiles on the pool floor should be replaced. Also it would be good if the hotel literature and information (i.e. on swimming pool opening hours) was translated into English for the ease of visitors who do not speak Portuguese.
The Location of the Hotel and background is one of its most remarking features. You also can rely upon the staff to help you through your stay and enjoy its SPA. We also enjoyed the activities provided by Desafios Caramulo that you can sign in at the front desk,, but you always have to be advised that as they only perform the activities for a minimum number of participants some times you can be desappointed by the canceling of some of the activities the rooms need some refurbishment and they should try to increase the TV offer as its very limited
Almost everything, but specially the view from my room (and from the bar !). The walls are not exactly soundproof...and I was unlucky because there was a family with children in the room next door.
Friendliness of staff, view from room, leisure facilities. Limited choice of set dinner menu did not cater for English tastes e.g. one night choice of either veal or cuttle fish.
Great Hotel, Fabulous setting and the staff are very friendly and will do anything to enable your stay to be memorable. I was on business nearby and the staff let my wife stay longer in the room whilst I was at my appointment which was thoughtful. The view from the room is stunning. No I love this hotel.
friendly staff, relaxing atmosphere in family, comfort and the possibility of healthy physical activity nothing to mention
Lots of facilities from pool to excellent dining room. Lovely area with plenty of walking opportunities. Food very good apart from bones in the fish! We British! Not really enough proactive promotion by the hotel about its facilities.
the room, the tranquility the view from the room the hoyel is relatively new and the staff isn't trained, also the list of residense country of guests did not include Israel
Very nice facilities - e.g. gym.
The staff was very helpful, efficient and friendly. The room was comfortable and very nice.
Quietness in rom and general area
restful and peaceful nothing
use of sauna steamroom and jaccuzi.Indoor pool nice and warm. Good breakfast.Dinner fair.Highly recommend Calabria in the town No sun beds provided for sunbathing,even though weather was warm and sunny for October
The Estalagem de Sangalhos is a great clean and well maintained hotel. The staff made all the difference extremely helpfull and nothing was a problem
The staff and owner were absolutely superb.
hotel very well located ,very quiet , good restaurant , the staff is very helpfull
Very nice and helffull staff. The room was a bit humid and "smelled" a bit...
Nice Room with all that is needed. Good breakfast. The Hotel it´s not brand new