The receptionist That it was also a Hostel - we did not know about that..the food.
Friendly staff. Clean sheets and clean bathroom. Pretty good location. Great value for money -(low season and had a good rate on this website.) Friendly staff - although a bit slow to check in. Hotel Foyer is only accessible up a flight of steps. A nuisance if you have a lot of bags.
Very clean. Great value.
location, room interier,
very clean and comfortable city hotel with good facilities for a cheap price
nice and big rooms, with everything in there. Not difficult to reach with public transportation. nice staff. The area in which it is located is actually kind of depressing, but that's not a big deal. Wireless signal doesn't reach some floors, so if you want to use internet you should go downstairs and pay.
Special thanks to girls at the reception. Room was tiny, but with all things I really needed (hair dryer, table, chear, shower, wc, mirror...) and without the bulk I did not need; good breakfast; good location - not far from U-bahn and the center, free parking on the street Internet for charge (free internet needed or price of the room should be lower); matress; lack of cake or pancakes at breakfast
I thought it was excellent. Lift quite noisy and in constant use, day and night.
Possibility to arrive late. Clean room. Additional fee for paying by credit card.
Surrounded by green forest this hotel very quiet. Excellent fitness and spa area.I wish to stay longer.
golf and confortable golf play is not including the price of hotel, too bad
The staff was exceptional
A huge improvement is the aircondition in the Atrium! We are regular guests since 14 years and enjoy always the fine breakfast, the friendly but professional staff, the barkeeper who knows his job, the well equipped fitness area, indoor pool and sauna and last but not least the location. Since Steigenberger took over the personal approach of the staff for regular guests got lost.
Incredible breakfast buffet!
The hotel is clean and comfortable and the staff are very friendly and helpful. Excellent breakfast. great for a relaxing weekend break. The hotel is 16km away from Hamburg centrum, if you want avoid the hassle of finding a parking place in the city centrum, there is S-Bahn going directly to the city, but it takes 35mins. There is a bus stop right outside the hotel which takes you to the S-Bahn station. You can also drive your car (5mins) to the Park and Ride next to the S-Bahn station.
breakfast,pool,staff attitud,christmass decoration,parkingand location allowness of dogs to restaurant
calm place it was a pitty i could not get in the mini bar; electronically locked ?
Very comfortable, rooms spacious and well equipped as well as very stylish. Service good. Restaurant manager impolite when we required about dinner bookings, we were so put off we ate in the brassiere instead.
Excellent service in the reception and restaurant. Excellent restaurant food. Lovely outside bar/restaurant area. Comfortable room, and with a walk-in shower, ideal for a disabled person (1 in party). Great value for money with a relatively small bill at end. Lovely experience. Thanks.
trees round the hotel no
Excellent staff. Very good food and the best sangria Ihave tasted so far. Hotel is close to the highway. On the other hand one can have a nice walk close to the woods.
Location There was no minibar in the room.
We thoroughly enjoyed our stay. The staff were very friendly, service was very good. Restaurant and facilities were also very good. Staff at restaurant was also very friendly end very good serviceI would gladly go back again. no
We were traveling out of Hamburg Airport early morning and the Radisson was very convenient to the the terminal. Very modern and clean hotel.
The location is great for an early morning flight (the hotel is literally across the street from the check in counters). Breakfast with €20 per person is a total rip-off. Rooms are clean, internet (cabled) is free. This time I got a rate of $106 /night which is reasonable - the last time, the cheapest room was nearly twice as much, which is accessive. They have no real air condition - you have to open the window if it is too warm (and the rooms are pre-heated to about 24 C).
Close to Airport Service at the front desk when we booked in was not good.
Everything was excellent Nothing
Clean rooms; excellent staff
Convenient for the airport.
Literal a 1 minute walk to the airport. Staff was extremely accommodating. Flight landed early and they let me take an available room. Bartender very friendly and nice to talk to. Bed comfortable and nice view of airport. Once again was impressed by all the staff. Bathroom was a little cramped but not awful for Europe
Very nice hotel, and perfect location to the need we had. Everything perfect besides the resturant. It took about 1.5 hours to get the food which was nothing special. Many people in the resturant was complaining about missing information, missing food, seemed no control from the kitchen and from the staff. But everything else was perfect
The location right across the airport was great for catching an early morning flight. They do not have air condition, windows do not open for "security reasons", my room was 78F/25C hot and the only chance to cool it down was to move me to another room which took the staff about an hour to organize. If you like to sleep in a very hard bed, this will fit you, I would have prefered somthing a bit softer than concrete.
Location was perfect for the airport. Staff was very nice. Rooms were very well designed. On check in, they had our reservation but did not give me the rate "guaranteed" by booking.com until I produced the email reservation. Their web page says they have transit to city center every 10 minutes, this turned out to be the subway, with multiple stops before getting to city center. I expeced a hotel shuttle.
The location was perfect for a very early morning flight. The staff was extremely friendly and helpful. I was concerned about hearing the planes at night, but I never heard a single jet engine. The rooms were very clean and comfortable. I would stay here again.
This having been my first trip to Germany i needed a handy hotel to the airport as i was on business. This hotel was supperb and really could not fault it. It was a pity that i could only stay one night. Unfortunately it is a little overpriced, but having said that, you get what you pay for in todays day and age. Peace and quiet although it is on the airport grounds you dont hear a thing
The staff were very pleasant and the breakfast each morning had an excellent selection. There were plenty of restaurants in the area and a grocery store in the adjacent parking lot was also convenient. The hotel is relatively new and very modern. Highly recommended!!
The breakfast was very poor , no fresh fruits or hot breakfast available tables were not cleaned straight away so that people had to wait for the staff...
Found the staff to be very pleasant and helpfull.Easy access to underground was essential to our trip and saved us money on other forms of transport.The room was well presented and very clean.Would be happy to return.
very nice hotel all excellent, but too far from restaurants
New hotel, nice rooms. All was ok.
The cleanliness of the room and location. No
Clean and comfortable rooms. Internet was slow.
The cleanliness of the room. That was brand new. The cleanliness of the public areas. Breakfast was a dissaster.
room keeping on sunday at 9 am!
the breakfast was great , and the sort of cleaness were perfect the service of clean should care what its lack at bathroom
The hotel is very near the airport and is very quiet. We walked to the airport to check-in our flight the evening before our departure. We enjoyed the nature along the walk and to see the airplanes landing and taking off. There is a train station nearby; it is easy to reach downtown by train, The hotel staff accepted our reservation even though they said they did not receive it from booking.com
I liked the atmosphere, great location, good restaurant, swimming pool, free internet access and shuttle bus which ran on time.
Yes--the direcrtions to the hotel from the airport were very poor--i had to use my mobile phone to find my way and it took nearly 30 mins--- PLEASE get better signs!!!
It was nice to be able to walk to the hotel from the airport and get the free shuttle back very quickly, excellent dining, nice people at the hotel, very friendly, courtious, friendly, made us feel welcome. room was a little expensive, no ice cubes for drinks...
close to Airport - shuttle service old fashioned room
Friendly staff, free transfer from airport, swimming pool and two saunas. Only 200m from Ubahn station. Rooms were a bit small, breakfast too expensive (16 euro).
Staff were excellent and services were in line with what was expected We were upgraded to an executive room which was quite spacious b7ut lacked some basic features one would expect in such a room e.g. coffee machine in the room
A well set out hotel,quality pool sauna area,and I had a wholesome sunday,self serve breakfast,good cooked food,overall very easy to reach from the airport,just head 500m left out of exit and over a bridge. All seemed ok
Location - close to Hamburg Airport (and on bus route to industrial estate). Swimming pool is nice. The bar drinks are very expensive (€8.50 for one glass of wine!).
This is an airport hotel with very convenient free shuttle service to/from Hamburg airport. The driver was prompt and courteous - the vans ran every 15 minutes. The room and bathroom were fine, very clean, quiet and comfortable. We ate dinner in the restaurant - very good food and service. The one downside was a very rude morning restaurant manager who ignored me after asking me to wait. I asked if we could just order off the menu rather than paying 15 euros, I believe, for the buffet breakfast. We were short on time as we needed to leave for the airport, so just wanted to get a little something before we left.
I don't think there's many hotels as Nippon in Hamburg. Boutique hotel at it's best and free internet was a treat aswell...
Centrally located although far enough away from the hussle and bussle for it to be relaxing. Really friendly, polite and informative staff. Hotel was immaculate. N/A
novetly of japanese style rooms, friendly staff hard futon matress
Rooms design. there was condicioner only in 2 rooms from 4 what I ordered.
Hotel had nice and friendly staff, great breakfast and good location The beds are awfull, bathroom is minimal
Although the hotel is located in a beautiful neighborhood, it is slightly remote from the center. As a result, I would not recommend hotel for business travelers or first time visitors.
very friendly staff, nice location, many restaurants in the neighborhood, beds very firm, true japanese feeling! traffic noise was well kept out by closing the windows, but that made the temperature less comfortable.
Great personal care and good trained personell; Great room and bath. few parking spaces
It's location, it was near to my meeting by the airport. Food in the restaurant was excellent. Yes, when I went for dinner the waiter tried to put me in the empty "Garden Room" instead of the main restaurant- it was the same menu so I do not understand why anyone would want to eat in an empty restaurant instead of with other people. The decor in the main restaurant was much nicer too!
Very handy for airport, hotel comfortable and friendly, restaurant quite good
I chose this hotel because it claimed it had an airport shuttle. First, the airport said they didn't have a shuttle so I had to take a taxi there. Then, the shuttle is really a set price with a taxi. I was disappointed and would not necessarily recommend the hotel for someone who wants something close to the airport.
The staff were extremely helpful and it made it a very pleasant stay.
Extremely efficient and friendly staff. Nothing too much trouble.
Good location, staff was very helpful
It was totally a positive experience. Thank you so much! I wish I could knew the name of the tall, darker man in the restaurant to give him a persona "Thank You from our little Ryan".
Little bit noise, from the windows, because it is situated at the main street.
I want to do special thanks to staff who are so friendly and helpful. Location of hotel is very good, just near Tor Station and underground. City center is just a few minutes far from hotel. Bathroom is very little and room too. The room smells a little and...I don't like moquette at all!
small shower space
Clean all over Servicemined staff No there is nothing to complain about
Good selection of breakfast, good location The room is very small. Too small for the 4 star hotel
The location is excellent, just meters from a U-bahn station, and within walking distance to downtown and the main train station. The bedroom and bathroom were newly renovated with a modern designer decor. Free Wifi was only available in the lobby area, but not in the rooms.
In Grand City Hotel Berlin I liked hotel staff, they are all very kind and helpfull and I liked location because it's 1/2 U-bahn station from the center of the city. Also, I would like to tell that buffet breakfast was excellent.
Clean, comfotable rooms. Nice price for a parking lot near the hotel. No fitness or swimming pool for this price is a lack. Extra fee for internet connection.
the breakfast The hotel did not inform about " renovation " that is to bad
Friendly staff Very extensive breakfast buffet, but would have preferred less food for a better rate.
We always use Best Western, Gold Card Holder, we know that we can rely on Best Western to provide good food, comfortable accommodation and good service.
Everything. Near to airport and easy to get to the city centre
The sauna and steembath.
The restaurant/room service, very good food No hot tub or pool
Very nice hotel with great breakfast. Close to the airport. Comfortable rooms. Good value for money.
Location near city of Hamburg Parking problem upon arrivel
The kind and friendly staff
cosy, clean rooms, friendly personnel, good breakfast.Visited the hotel 11 times and was never disappointed
Comfortable room. Location.
Everything except for the location. The hotel is in the core of a vast warehouse/factory land. A bus to the S-Bahn station takes only 12 minutes, but during the weekend the bus comes only once an hour! It is quite inconvenient.
hassle free, nice place, friendly people
Hotel is suitable for business travellers but not for those interested in getting into town on public transport. The hotel shuttle only ran on weekends and buses to and from the metro were spotty during other than peak work times. Also, the hotel is located in an industrial/residential area with a limited number of restaurants in walking distance.
Nice rooms the music in the corridor disturbed in the room
A decent four star hotel with an excellent quality/price ratio considering the town and the period of the year. A little bit far away from the main atractions but I, for myself, used the car with a GPS and it was very easy to get everywhere. In my opinion the brekfast is too expensive like the hotel parking as well. You also have to pay for the internet. So, I took breakfast in town, I parked my car for free on the streets around the hotel and I used other Wi-Fi spots.
The beds are great, room was comfortable. Toilet looked clean, but didn't smell clean
Price was good, room clean and comfortable. Nice bar to take a drink before sleep :) If you arrive late for the breakfast, you can have some problems finding food and a clean table. And it is a little expensive for what it is offered also, but good tough.
Nice hotel 3 subway stations from the city center and only a view steps from the subway station. Great value for the money. Great breakfast buffet (to be payed extra). The staff is very friendly and helpful. There is also a gas station close by where you can get drinks and snacks until late at night. The room could have used a safe and a minibar.
Very comfortable rooms and convinient location Free wireless internet only worked for one night and refused after that
I booked a triple room and I was given a double with an extra bed made of 2 mattress on the floor. I payed for triple even if the third bed was for a child free of cost!
Suited our purposes for a simple, clean room with 4 beds. Quiet at night. Beds were very hard so if you like a softer mattress this is not for you. Carpet very old without any padding beneath. Hotel staff had no idea how to deal with a VAT form.
clean big room and bathroom, 3' walk from the subway, there are 2 supermarkets and a gas station right next to the hotel. free internet It almost double the price during weekends, the breakfast is extra
accomodation is ok, food is nice, internet is working. located very near metro station and gas station which works all night presonell is very slow, not polite, changing decision without any explanation or applogy.
It looks beautiful and very close to the train station, if I didn't go from the wrong station. No free internet service.
IT was easy to get to the city, very pleasant to be near the lake. Hamburg is a great city. The lift was difficult and sometimes not availabl;E.
Great breakfast, calm atmosphere, safe area of town and situated right on the lake in a popular area of town with amazing views of the city.
Location was beautiful and the room was very well appointed.
Large room, nicely furnished, lovely view. Modern bathroom. Very good breakfast. No soap for the shower.
It is an oldish building but all of the things that matter are in excellent condition. The elevator is a great curiosity. The rooms are comfortable and spacious. The lake view especially! Just down the street from the Kempinsky, which is worth a visit, but I like this place better and half the price.
There was no parking!!! We searched for a parking place two hours!!! The breakfest wasn`t too much of anything...
The beauty and elegance of this hotel and the perfect service, surrounded by a luxurious nature. no
A bit disapointed with the fact that two single beds put together makes a queen size bed!! Falling throught the middel of the beds and paying 160 Euro instead of 120 for a lux room? Probably wont do that again, nor hotel nor lux room if that is what is to be expected!! Get hold of some queen size beds!!
Location Too high of a price for such a hotel. I did not even have any windows in any room excepth the bathroom to see the day light!
I thought it was in a very handy location near the lake and it was very comfortable. The staff were generally very helpful and pleasant. The TV didn't work, being stuck on the loudest setting and the remote didn't work at all. I couldn't experiment with it because it was far too loud and would have upset other guests. Not a deal-breaker, but irritating.
rooms too hot
Staff were very friendly & professional. Breakfast buffet was delicious and wide variety. Bad room odor. Electric hot-water boiler in the room was rusty and mildewed inside. On the day of check-out, housekeeping staff knocked the door at 8:00 although the check-out time was 12:00... (we were still sleeping!)
the spa and food
Very nice breakfast! No heating at the hotel! Quite cold in the rooms.
Quiet location, easy to get to from the airport and easy to walk into central Hamburg. Helpful staff. Airconditioning did not work. Tended to be long queues to wait for a table at breakfast.
good location, nice breakfast,big and comfortable rooms
Excellent staff, good central location, extensive buffet breakfast
Hotel staff, location and comfort
everything, it staff and its comforts
Staff efficiency and friendliness. Nothing.
Silent and clean room!
Clean rooms, good parking facility, very close to underground station (50 metres from the hotel) I booked 2 rooms and got from booking.com a confirmation. However, the hotel reserved just 1 room. After showing them my reservation they managed to get our 2nd room. Staff at the reception was not very friendly
Excellent breakfast, availability of garage, good service and confortable rooms.
Clean and comfortable room. Good breakfast. Description of the services proposed in superior room during booking is not fully correspond with the actual ones. Location is not so far away from the city centre, but for walking tour is not so comfortable.
Located beside a metro station Rooms were too small.
Good size room; good locatin; excellent breakfast; friendly staff No wash hand basin in lavatory in room
Poor location away from restaurants and not all that close to the main station.
Good position, next to U1.Quiet, very relaxing.
lovely rooms- very modern
Size of Room
The room was modern, had all the facilities required for a weekend break and was a comfortable place to be I didn't like the separate toilet / bathroom. Both of us said it reminded us of an airoplane toilet.
Pleasant, modern, comfortable room. Conveniently situated near metro station. Free croissants and coffee in lobby for breakfast. Walking distance to city centre. TV in my room did not work.
The position of the hotel and the atmospfere. Good parking facilities. Nice room. I did not like the maid to knock at the door and enter without notice at 9 o'clock in the morning. She was too noise the next morning as well.
There was a bad odor in the room. Staff wasn't helpful.
Situated close to the city centre of Hamburg and a nice, large and flexible room We booked and payed for breakfast but after waiting 20 minutes for a seat we cancelled the breakfast booking
Location was ideal and parking in garage under hotel comfortable Nothing
Nice large and quiet room, extra equipment (microwave)
Location close to Hamburg city centre and metro is very good Price for 2 weekend night is in my view still too expensivie, maybe an addition offer for 2 nights stay will result in more visitors.
Good and friendly staff. Rooms do not have referigerator or coffee maker. Rooms facing the main street is very noisy. Breakfast is great and generous.
Excellent location close to the central station
Clorailwayse to a main railway stattion. Rooms a bit small.
no noise at night;convenient location for U Bahn etc; good breakfast buffet The breakfast seating area could be improved if it was one room.
Centrally located; quite near to the central station. Clean and comfortable rooms; high speed Wi-Fi; good breakfast. No lobby. A hotel should at least some space for its guest to have some coffee or soft drinks. No minibar in the rooms. No english speaking TV channel (at least CNN or BBC should be broadcasted).
The price was low The location is near the centre, but is in an unpleasant environment. Around the hotel are prostitutes and sex shops. I did not feel safe in the area
free wireless internet access building is not suitable for hotel use. there is no access to reception from people with special needs. 5th floor where breakfast is served is not accessible by elevator. there is no mini bar - incovenient for long period. no laudry service.
Clean, central, quiet, simple, confortable
Hotel fair but area was a bit grubby.
I like the price/value of this hotel and the convenient location next to the Central Station and the shopping area not applicable
Good location, great breakfast
location is just great