Boarding pass, boarding was straightforward, every
Pros: Courteous, Professional Service and Price.
Cons: When the man in front of me went to sleep his seat hit my knees hard.
Sep 14, 2016
Pros: Great value for money! Seats are spacious enough and the plane was very clean
Cons: Someone smoked inside the airplane, in the lavatories probably.
Aug 24, 2016
Cons: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
Jul 26, 2016
Airline needs more staff
Pros: Flight itself was smooth.
Cons: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
Jul 16, 2016
Successful flight - but improvements needed!
Pros: The flight was generally fine. It was on time with friendly service.
Cons: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant.
The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
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