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The village, and the staff are polite. Poor value for money, not just the hotel (which is not a luxury hotel by any stretch) but also the food, which is of average quality but pricey. The atmosphere's not a relaxing one, as the staff don't control the children in the pool (even if you complain), and so it has a Port Aventura/Butlins feel. The building is enormous, monolithic and quite ugly, and the rooms are dark with tiny windows, especially on the ground floor and 2nd floor. The staff also speak no Catalan, even to their catalan clients, in a catalan area, adding to the impression of a chain which drafts in staff from the outside and makes no effort to integrate with the village, steeped in catalan history. Doesn't hold a candle to beautiful Balneari Prats, just down the road.
I adored being able to wear my bathrobe even while sat at the downstairs bar with my laptop enjoying lunch and wifi. The wifi in my room was terrible. It dropped my connection every few minutes because of a weak signal and there was no LAN cable to connect to.
Very friendly and helpful staff. Package desription on website did not explain very well that many parts of the spa were not included.
breakfast This Hotel is overpriced. To use the spa and pool costs an extra 30Euros, most of the equpiment didn't work. . The glass shower door which was heavy fell off the bath onto my leg . Had to call the manager to complain as the rest of the staff unhelpful. Vastly overpriced. Room was the smallest I have ever stayed in. This will be the last time I ever stay there. Was 5 star now 4 star and should really be 3 star. Had stayed many times before but not again after the last time.
comfort and convenience
The room was very clean and adequate suppplies of all room essentials like shampoo bath liquid were made The staffs are very friendly
Fridge and stove saved us money. Very helpful and freindly staff. Location worked but it would have been nice to be closer to the city,
Restaurant was not eactly super
The cleaning of the room was excellent. (thanks ladies/señoras) The beds where -at least for us- comfortable. The breakfast (desayuno) was very good/muy bien. Also very considerate of the hotel; last day, we didn't have hot water to shower, there was a problem with the watersystem. After some hours they fixed it and they did a deduction on the bill. We were very pleased with that. Also reception was kind and answered our questions adequately. Close (5 minutes walk) to the public transport railway Renfe, 20 minutes to the center of Barcelona. Parking space below a nearby building. Takes some driving skills to drive down, but it's not very difficult to park. Not negavtive, but room for improvement: Well the room was a bit cold at night, so the sheets where not sufficient. Of course there was heating (calefaccion), but sleeping with that on is not a good idea (headache). We brought one duvet ourselves (cartrip), so with that there was no problem. Maybe a waterboiler, to make coffee/tea more fast, but this is just a detail.
Excellent standards all round None
Almost everything, though was slightly expensive price
Good service, breakfast good.
Good sized rooms and fairly well equiped though needed to ask if wanted kitchen equipment. Kept very clean, with cleaners attending when it suited you. Reception staff very friendly and helpful. Quite noisy - could hear lots of noise from other rooms. Restaurant disappointing - particularly for breakfast - get there early as they don't restock food - once it is gone it is gone! We chose not to eat there on several occasions for this reason.
Nice hotel, friendly staff. The room was good, strange arrangement with the TV - difficult to be seen staying in bed. The address is very vague. Difficult to be localised through the GPS. I had to use the geo coordinates for that.
Well-sited for trains to Barcelona, local buses and shops in Granollers. Clean, comfortable and well-appointed rooms. Good breakfasts. Helpful staff with good English.
Great installation, excelent cost benefit.
Modern hotel at a very good price. Bad sound insulation, the clients in the room next door woke us up at 1am when they arrived.
I couldn find the telephone number of the hotel witj all the details.
Very clean and tidy the staff were good seeing I spoke no spanish The was work going on above my room one night until late
it was basic and simple , but well worth the money. clean , comfortable large rooms with no noise and a basic but adquate breakfast. A perfect stop off, although directions on this website take you to another location, so be careful!! glass bathroom doors, although frosted left little to the imagination and there are some things i do not wish to share with my partner!!
Hotel staff, price, clean and comfort room, location for F1 race. +Supermarkets are near.
Very welcoming - 24hour desk was very useful. Found the hotel to be very Clean, Good value and well located for Visiting Barcelona area. Coffee readily available (free) in lounge was welcomed No negative aspects
Very good hotel! Clean and nice room. Free Caffe and water. Helpfull staff.
Hotel came as advertised and we got a reduced rate of €27 for the night which made it even better value No restaurants in walking distance (unless you count Macdonalds!) gps coordinates given by Booking.com took us to the middle of a field. We made it n 041 deg 36.852 e 02deg 18.260
Very clean and comfortable. Not sure about the frosted glass bathroom doors.
We did book 4 double rooms but when we arrived there was only twin beded rooms available, told doubles were alocated to couples first, then solo occupancy 2nd. it would be better if we were told before arriving as confirmation stated doubles were confirmed on booking receipt.
the room was extremely comfortable and clean. The room had little side balcony that we opened to enjoy the sun. The design of the hotel was beautiful. And convenient location for our stay
Nice staff, beautiful view to hills and Granollers, clean and spacious room, spacious and very well furnished gym, inside and outside swimming pool There was only a wall shower in the bath. Hard to find parking place in the centre of Barcelona - use the train and subway, that's better!!!
Room accommodation is fine. Restaurant serves remarkably good food and is very well presented. Spa facilities, included within the room tariff - really great! Excessive noise from function rooms on lower ground floor - wedding receptions, etc. Ask before booking!!
We liked to be able to use the Spa and fitness facilities for free. The staff was friendly and helpful. On Saturday there was a big party with loud music that was heard in the room. It lasted past 1 AM and it was impossible to get a hold of the front desk.
Nice location, conventient to train station
Nice and clean rooms, spacious lobby and nice breakfast buffet In the bar they had no plastic bottles or plastic cups which could be taken to the pool area (only glass botlles which was forbidden to bring to the pool). Very few of the staff could speak English (general problem for Barcelona).
Excellent hotel for an overnight stay. Comfortable and very modern
We stayed twice at this modern hotel, every time for 1 night. First stay was better, we were given a more spacious room with loggia, proper for 3 adults and 1 child (2 big beds and 2 comfortable additional beds). Included facilities were good: swimmimg pools (inside and outside) & jacuzzi (incl.free towels), massage chairs, free coffee machine, PC & printer, parking. Very nice lobby and exterior. We would definitely stay here again and we reccomend it, especially for the quality-price ratio. About link with Barcelona: having a car made it easy for us. Our second stay we were given a rather small room for 4 beds, but was OK.
the staff at this hotel where excellent and nothing was to much trouble for them. very apologetic about the way the hotel was run by senior management. Quality of the food on certain days some of the food we ordered was uncooked especially the chicken club sandwich which was unedible, i was told by at least 3 other guests that they had complained about the food and it had jkust fallen on deaf ears. we where told that we could pay for our food on termination of stay but after 2 days we where told that this was not the case and that meals had tbe paid for after each visit to the restaurant. we tried to see the manager but was told that he was not available. there was no changing facilities for the gym or swimming pools, they made more fuss of the local police who made visits to the hotel for coffees at least 4 times a day and they completly took over the coffee bar
Great hotel in great location just off the motorway ( but you couldn't hear it) friendly staff, nice swimming pool and nice restaurant and the availability of bar snacks. Comfortable family room, a definite stop point for the trip to southern Spain.
Peaceful location and good evening meal.Perfect stop over.
The staff were friendly and helped us with everything we needed if i didn't order a starter but my partner did the waiting on staff would bring my main out at the same time as his starter
Location For Catalonia Circuit, Outlook, Facilities, Look, Restaurant, Pool, Staff, Everything Saturday night there was a private function in the restaurant, in addition to a full restaurant. There should ahev been more staff on. We were ok but some people waited over an hour for attention.
This is the second time we have stayed here and we're still very pleased with the overall friendliness, professionalism and courtesy of the staff. The rooms are a decent size, well decorated & spotless. The location is ideal for easy on/off access to the motorway. Overall, very good value for money.
Service at pool bar was slow
Easy access for the AP7 motorway. Good parking. Service at the bar very poor. Constantly had to go to reception to get someone to serve us. Food in restaurant pretty average. Expensive for what you get.
The staff are very friendly
not enough TV programs (German, English), no Fitness
The room was very nice and modern and the hotel decor was impressive. There was construction and my room was right above the restaurant, so at night it was loud. Also, difficult to find the parking garage near by.
Excellent breakfasts, good service and a very good restaurant with local specialities Parking a little awkward
It was very clean. Staff helpful. Decor was attractive. Loved all the wood used in hallway and inside room that we stayed in. Walking throught town and discoving a large group line dancing to country music. It was too far from the ship port in Barcelona. We payed $200.00 for each taxi, round trip. Eight in family with two people per taxi. If you plan to board a cruise ship stay in Barcelona,Spain.
friendly professional staff;historic character of hotel combined with modern facilities;excellent dinner in very pleasant environment. The dinner was very good value for money.
The girl at the hire car reception supposedly input the info for directions to the hotel, however she put the wrong hotel in, we ended up in the centre of Barcelona. On ringing the staff at the hotel they were really helpful. The food was really good.
splendid room decoration; good access to Barcelona by train, 10 min walk to Granollers station
Very nice hotel, located very centrally, good room and facilities
The rooms are large, comfortable and of a high standard. The staff will go out of their way to help you - but a little spanish / catalan will help. The restaurant is one of the best in the area and offers very good value for the quality on offer - a point proved by the number of locals that eat and drink in the hotel (breakfast, lunch and dinner) This hotel is a little way from the centre of Barcelona which we knew as we've stayed before It'll take about 30 minutes on the train from P de Gracia. But the trains are inexpensive, frequent, always on time and the ticket machines can be switched into English - if it helps.
A good hotel, close enough to the town centre, but far enough away to not be disturbed by it. Very friendly and helpful satff
The service is very fast and practical. The room is simple but clean. The localization is not so special.
Very friendly hotel staff. Able to have a smoking room if preferred and it did not smell. Parking was free and not 7 Euros per day as stated. Wireless Internet worked and was free. Good breakfast. Only a 10 minute walk from town. Raining and hotel staff lent me their own personal umbrella No English TV channels - would be nice it have at least an English speaking news channel! For the tennis and football however, it didn't matter! English people like to be able to make coffee in the room - but few European hotels offer this! Booking.com do not have the location right on the map (but I was aware of this but others may not be - it is near to the hospital and not the town as shown)
The hotel is comfortable and reasonably well located and it suited our group of five people.
Very staff, very clean hotel, I`ll enjoy to stay again at this hotel. Was a very good option for my family.
The breakfast was good and cheep, 6 euros. There where free wi-fi in the room. Free parking on the street outside the hotel. The location wasn't to good. The room was nice but the hotel was quite old and havn't been renovated in years.
inclusive breakfast, free internet, clean and very good showers, window that opened. no English channels on the TV, bit of a hike to downtown Vic
Staff made excellent restaurant recommendations.
It must be more clean,
The room was very nice and clean and it had a big bathroom. Staff was very friendly and helpful.
It was a short strip to go to a wedding. so it was only somewhere to sleep, didn't go anywhere else
Internet was not working.
Toilet has only a glass door, which does'nt close hermetically.
Location is great, especially if you plan to tour the city and do some shopping.
The situation of the hotel I felt the breakfast was poor
Hotel was very clean and very close to city center. Staff was very helpful. I stayed in a single room and it was extremely tiny. Facilities could use a renovation. And the bed too.It was a bit noisy too, you could even hear other guests drying their hair in the next room and the wheels of the carry ons at 6am.Internet was overpriced.Breakfast was not very good and a bit expensive.
i like the cleanliness of your room and receiptionists are friendly and polite. if you could provide free wifi internet at your hotel
The welcome was good, the room(with balcony) was excellent and the position and views were spectacular. Not over impressed with the choice on the menu for dinner
Magnificent setting, luxurious but relaxed atmosphere, friendly staff,and because of its remote position it is a real 'switch off' place, although town of Vic and city of Gerona within easy reach. We would love to go again.
The hotel is beautifully located, very quiet and there is a great swimming pool. The rooms are spacious, the views are great and food was good. Service at check-in was slow, room was not completely clean, info about things to do around hotel is limited. They indicate the activities but do not indicate distances, times etc etc. Prices of drinks and food at hotel are quite high.
Fantastic view on the lake, a bit remore but quite easy reach from Vic. Very nice hotel, modern. The best breakfast I know in 4* hotels, varied and very good quality. Restaurant (evening) not really at "gastronomic" level. Staff not very friendly.
We had a very large room. The dinner was good value! None whatever. The directions given by Booking.com was very hard to follow. But thanks to a police escort there we found it!
Beautiful location, a real surprise over the dam/lake.The hotel was wonderful, big rooms, view, could have stayed there forever. Sorry it was too cool for a dip, the pool looked so inviting.Thanks for the upgrade of room. We loved it. Good dinner and excellent breakfast!Recommended for families too.
The location was nice and the hotel was comfortable. The staff could have been warmer and breakfast could have been better.
Stunning location. Utterly peaceful and relaxing with lovely grounds and amazing views. Food was good and staff very helpful. Wouldn't hesitate to recommend this paradour and hope to return one day.
Beautiful lake view though you have to book a premium room The dinner was mediocre.
Incredible views of the lake, so quiet up there, loved it! The tennis court was closed, it just needs a few days work to be ok again, don't know why they can't be bothered
That our family of four could stay in one room; that breakfast was included in the price of the room I don't know if would have found it without the gps; one of the double beds was a hide-a-bed--it would have been better with two singles
Friendly Staff and good location for Circuit de Catalunya Food selection is limited to take away pizza in evening.Having to pay for wireless internet.
The room was clean and the beds were very comfortable. Overall a good price/quality ratio. I would choose this hotel again in the future if the occasion arises.
The hotel is simple, but confortable. These is a corner with pre-cooked food to pe prepared with the micro-waves oven or a Pizza express service, in case people do not want to go out for dinner or lunch.Wi-fi service is cheap (about 3 Euro/day) and the connection is quick.
We arrived at night time and had no problems with check in. Staff is very fiendly. Free parking, simple but still good breacfast. The overall feeling about hotel facilities is very good. Had problems with finding hotle location. Mostly because of problems with GPS navigator, but going from Barcelona to Montelo seems to be tricky for first time visitor. Paid with cash, but later also was charged via card. I think it happen because of mistake and booking.com will help to manage it.
A clean hotel .good value for money . Located in an industrial air poluted area exteremly small rooms
The room was excellent
good price for a family room, good breakfast, close to the AP-7 motorway. Family-room was a standard double bedroom with an extra double bed which left hardly any space foor our luggage. Impossible to find without a car navigation set, especially at night
Friendly, welcoming, and helpful staff.
they charge 2.80 to use internet wireless
A very clean and comfortable hotel. The reception staff were able to speak English and made us very welcome. We found a lovely little retaurant nearby. The outdoor poool was large and had plenty of space for relaxing in the sun.
Helpful and friendly staff made for a good stay
central,quiet,friendly,use of sauna,pool ,parking
Beautiful and quiet place in nature reserve. Nice rooms, but quite hot during the nights. Very good restaurant. Nice swimming pool area. No airconditioning with outside temperatures up to 35 C during the day
Friendly helpful welcome, characterful hotel, rich colours, beautifully situated A bit expensive, food interesting but a little too quick (i.e. warmed up?)