Short flight. Great crew. Overall great. Will cont
Pros: They are in oneworld. Though it would be good if they flewto Oslo.
Oct 21, 2016
Pros: Quick check in, on time departure, luggage arrived quickly. So, all good!
Oct 20, 2016
Overall the flight was great but the hour delayed
Pros: Everything was great and was able to check-in online and drop off my big luggage with no trouble also with my carry on carried on luggage. Along with my laptop, camera, and hand bags. The crew members were nice and welcoming.
Cons: At Cologne, I didn't like that there was a change of gate due to delay flight and was kinda lost. And waited about 45 minutes before the plane came and another 15 wait to board almost having hour delay, my concern was missing my connection flight in Berlin.
Second thing that was very disappointing throughout my last 2 remaining flights back home to Los Angeles. When I got to Berlin-Tegel Airport, I bumped into problems with my carry on luggage & my bags. I had 45 mins to get back inside the airport to reach my connected flight to Düsseldorf (& from Düsseldorf to Los Angeles). I was very confused where to enter to board for my next flight. I went up to ask a question at the lady at Air Berlin drop off luggage counter to where to enter. Since I already got my boarding pass & checked in my bigger luggage in cologne. She kindly told me where to go & so I went to the open gate. When suddenly a rude lady that was next to the Air Berlin counter, came up to me & pulled up my carry-on luggage & told me it was too heavy. Then looked at my laptop, camera, & hand bags & told me to go with her & weight my bags. I was so confused to why she told me to put my laptop, camera, & hand bags in the metal weight along with my carry-on. I had read the policy requirements before hand & said that a laptop bag, a camera bag, & a hand bag are free to carry inside with no issue but for a carry-on it has to be less than 8 kg. This lady demanded me to go back to the check in/drop off luggage to check my carry-on because everything with my 3 bags I was bringing in weighted more than 8 kg. At this point I was feeling very anxious and worried about missing my connection flight. When I went to drop off lane & was called to the same lady that told me where to enter the gate. She looked at me confused & told her about the problem & when she weight my carry-on luggage it read 8,3 kg. She looked me so confused that it wasn't that heavy but had to check it in as a second luggage because of the rude lady. So she told me it would cost 175 euros. Then I had to rush to the cashier office but there was a long line for people to pay & some people would cut in. It was such a struggle & very nerve wrecking. Because when I check at the time I had only 20 minutes to catch my connection flight. I didn't had the full amount only had 120 euros in cash & the rest on the card but they told me they couldn't do half & half. Its only one or the other. So I had to go out & look for an atm to get the remaining amount to finally pay off my second luggage. When I finally paid it off & got my receipts. Ran to the check in line & it was very long. But thankfully I was able to make it to my connection flight 10 mins before it departed.
This was my first time ever flying with Air Berlin. I never had issues bringing my laptop, camera, and hand bags, along with a carry-on luggage with other airlines. This experience did traumatized me & felt uncomfortable.
Oct 19, 2016
Pros: The crew were nice and helpful. The plane was clean. Boarding and disembarking were fine.
Cons: The seats are incredibly cramped. When the person in front of me leaned back, there was no room to hold a book in front of me, and the video screen was so close to my face, I couldn't see it clearly, so that wasn't an option. The food ... was airline food.
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