Cons: No food for purchase. Rude service, lots of rules on board. Small movie selection.
Sep 21, 2016
Just a short flight, no complaints
Pros: Bought the tickets on kayak/priceline and could not get seat assignments or boarding pass except when we arrived at the airport 2 hours before our flight. Fortunately, all we needed to show the Air China desk was our passports and they checked us in and also asked us what seats we preferred. We had no problem getting an aisle seat.
Cons: It's no frills. No entertainment in English. I can't remember if they gave us a meal
Sep 20, 2016
Cons: The flight crew seemed to be a bit racist. I'm American, they're all Chinese. They skipped me while serving food and beverage, skipped me while collecting garbage, and would not come when I asked for help. I finally was able to get some food when the kind man next to me noticed what was going on and spoke up about it. In contrast, 5!3 man on the other side of me kept elbowing me periodically throughout the flight, and placing his feet in front of my chair directly where mine should go. This was extremely annoying on a 13 hour flight. I will never fly with air china again.
Sep 20, 2016
Not too bad
Pros: I was able to get a window seat. The crew was friendly and attentive. I fell asleep when they were distributing food and beverages and the stewardess kept an eye out for when I was waking up to ask if I need anything.
Cons: Air china did not have enough crew to manage the flight. They didn't offer self check in at any kiosk, and they only opened airport check in 2 hours prior to the flight. The lines were out of control. Korean air had to come and assist, which was a good thing because they were much more friendly than the air china staff.
Sep 19, 2016
Pros: Hard to remember anything I liked
Cons: Delayed 7 total hours. Zero communication. People missed connecting flights with no help from service desk. Stuck on runway with no communication from the pilot. Stuck deboarding with. I communication why doors could not be opened or how long it would take.
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