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The staff were fantastic, everything was just brilliant, from the look of the hotel to going through those curtains and wow! Apparently we were supposed to get cookies, we didn't but it's ok, the price if the food was far to much for what it was
Great lounge & bar area. Very nice bedroom Food was over-hyped
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
Great location, friendly staff Nothing
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Very attentive staff and the food was excellent.
Clean, Well Run, Good Food None
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Spa and atmospher
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
I like stayin here as i feel the room is very cosy and comfortable. Me and my partner will return shortly for another overnight
Food good room good No hot water unable to get a shower
Friendly staff, clean room, good hot breakfast, quiet location and good value for money None
clean and comfortable with helpful staff hot water failed and we had to wait for a shower and move room. Also they charged £10 over the rate you quoted.
The hotel was well situated for the places we wanted to visit and we were very pleased with the room that was allocated to us and the prompt check in service received. We found all of the staff to be very pleasant and helpful.
friendly staff no option for anything other than a continental breakfast
The convenience to motorway and the added advantage of the Toby Carvery next door. The room we were given was directly beneath the stairs and we were woken up early next morning by people using these stairs.
The room was clean and comfortable for our purposes.
Would never stay there again This hotel is disgusting , unclean
The ease of access from the motorway network and central to the weekend of activities planned. The noise in the hotel at 3-30am in the corridor outside, persons trying to gain access to their room, kicking banging the door, the loud voices etc that went on for an hour. Just one of those things but unpleasant
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
The ambiance of the resterant No everything was fine
We found the staff to be very warm, friendly and helpful.
Staff very polite and helpful, Rooms clean and to a high standard.
Friendliness of the staff. Ease of booking in. Clean and tidy inside and out. The bed was awful. We felt as if every spring was pushing through.As a severe arthritis sufferer it left me more painfull for a few days and i am only 55yrs old. We did report it in the morning and they said they were awaiting 5 new mattress and that we should have reported the night before and they would have changed our room. However we thought perhaps all your mattresses were the same. Obviously not...
I have never come across such friendly staff who actually looked as if they enjoyed their job, especially girl with blonde bob.
staff efficient and very helpful no complaints
It was quiet clean and a good evening break from home the room was comfortable and spacious the location was good and the staff friendly and eager to help the restaurant bar was excellent and again the staff couldn't have been nicer.
I would stay at the hotel but I would not book through you again. The address given on your webiste (my booking form) was incorrect and caused me to get lost when trying to find the hotel.
Clean and tidy rooms, friendly staff
evening meal and service was first class receptionist was very helpful and pleasant room could have been checked prior to arrival only 1 set of towels breakfast maids very slow and not attentive asked for beans still waiting toaster machine poor had to put bread through three times and still not done
stayed at this hotel to break the journey travelling from the north west to st andrews for the golf weekend very convenient location
The position of the hotel for shopping and visiting friends , the staff were friendly and tried to help with booking breakfast. The room was clean on arrival- but the soap dispensor did not work ok for the first night but I feel if the maid was doing her job she should have found this and rectified this by the second night also the room had not been cleaned on the second day. Only 2 tea bags for two days with two people in the room this was only a minor niggle but it did make me think I was uninportant to thaaem
Comfy bed, good number of grab handles in bathroom. Sliding door to bathroom excellent. Bathroom - needs a walk in shower to be really classed as disabled access. Comfy chair needed too - only a dining chair provided. Automatic door closer too strong for the disabled / elderly to manage if on their own.
Staff were very helpful, rooms comfortable and food in restaurant was good
Very helpful person on reception. A warm welcome given. No concerns - more parking would be good!
Breakfast good staff very helpful when we arrived late for it Room very small booked a room for 2 adults 2 children they had rto add a bed a( the last minute the hotel advertises rooms at £29 1was charged £75 for an extremely small basic room
Staff were friendly and helpful. For a Premier Inn, Cumbernauld is very "tired". It need a complete makeover to bring it up to Premier Inn standards. It lets the company down.
After working all day it is nice to come to a room that is fairly clean but cosy and have a nice hot shower. And that i did not have to drive to eat out. which is very nice. No,not really, only the fact that the bedside table had not been clean prior to my stay and including my stay. It had a sticky stain ring on it, Which was never clean.
staff very helpfull
Cannot find fault,terrific rooms, staff and food. Highest standards possible
Local to where I was working Cost £80 for a night but the tv advert says from £29 per night that's a big difference
Staff were very friendly No covered/heated smoking area.
It was peaceful relaxing Price but great clean relaxing place
The evening meal was very disappointing ,the steak was very chewy , also the cheese bread was like a stale piece of dry bread .hardly any toilet roll and only two pkt of coffee no decaf , no vegetarian sausage which was stated on the menu
Beds too soft; breakfast not available until 8am on weekends.
Lokkation, parking place There are not phone in the room, internet was not usable