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The friendly and helpful staff.
This hotel offered ideal, central location, accommodating and kind staff, great value and charm. We were looking for a relaxing stay and it was quiet, peaceful and our balcony offered a gorgeous view just above the city. The table and chairs outside were a perfect place to start the day with coffee and enjoy the sunset shinning from St. Victoire to Marseille. The TV offered channels in several languages and fresh robes and slippers always available to wear over to the spa. Although we never ate at the restaurant, the bar offered good drinks in a nice environment. Excellent value and experience. Parking was a little tricky, would be nice if they offered vallet with the overnight fee.
good room. clean --
The location in Aix-en-Provence was ideal - right in the heart of the city center, close to all the shops, cafes. The price was good considering the location, and our room had a wonderful view.
we liked access to the thermes (whirlpool, hammam, sauna) and the location of the hotel. staff not really welcoming and the bathroom was not as clean we expected.
Localização Atendimento dos funcionários
Location, bright room, clean. Access to the spa (not free), sauna and jacuzzi and fitness (free). Parking included (10 euro per night). Regular price is 195 euro and it is very high. We stayed there for our 39 wedding day and your agent informed them about it but they did nothing about it.
The relaxed ambience and the excellent pool facilities
It was close to airport for car drop off. That was the only thing we liked about the hotel. The room was very low budget. Not nice. Restaurant had no ambiance. The only hotel we did not like on our trip to France. We will not stay again and will not recommend it. Staff signed us up for shuttle and there was no Shuttle. If you are used to upper class hotels, stay somewhere else and take their shuttle or a taxi to the airport. It was a bad way to end our trip. We ended up lugging our luggage for at least a half mile to shuttle to airport. You may as well stay in a nice hotel and have an enjoyable last night...and you won't have to lug your luggage. Unless you can't afford a better hotel, don't stay here.
location, staff, confort...
Very good location, close to city center The shower hanger was broken.
The location was excellent in the centre of Aix and we especially enjoyed relaxing in the sheltered garden in the warm sunshine in November.
Helpful staff. Free off-street parking. Caramel candies at the front desk. Free internet access.Free soft drinks in the minibar. Design of the lobby and guestroom. I thought the 19-euro price for breakfast was high, so we did not eat there.
The hotel staff were very helpful and extremely friendly in a relaxed natural manner. We had a boiler breakdown (no0 hot water) one morning and they were very apologetic and provided breakfast without charge. The rooms are a little tired - clean but carpet stains and chpped paintwork let them down.
The staff was courteous and helpful and responsive to special requests. The rooms were renovated and had wall TV and internet connections.
An excellent, clean, well run hotel with some nice touches close to everything!
A real find. An excellent hotel.
The facilities were excellent, staff very friendly and helpful and the location very handy to the historic centre, restaurants and shops. A very comfortable hotel, modern and well-thought out rooms.
The room was spacious and clean and the design was modern. Free internet and staff that was generally helpful.
This is a great place as a home base for touring around the South of France. It is clean and confortable and unique. It is within walking distance to Cours Mirabeau and provides free parking if you reserve it in advance. We were relieved as parking in Aix en Provence is a challenge.
Location / Staff / Breakfast served from 06.30am until 12 noon Have stayed before second visit.
The location is good and the room is clean & tidy.
The location Did not like the restaurant staff. One waitress was very, very rude.
1.) Good quality breakfast buffet. (but the most expensikve one of all 4 star hotels I know). 2.) Komfortble parking facilities. No, nothing that could not be taken care of at the desk.
Conveniently located for visiting Aix. The staff was very gracious and our request for a quiet room was fulfilled. The room seemed small for a 'luxe' hotel and the window was also small and placed high which contributed to the claustiphoic feel.
Efficient and pleasant service. Nice swimming pool. Good, if slightly expensive, breakfast. Comfortable bed and bathroom.
no bath although one was requested-room smelt of smoke ,although non smoking requested-when mentioned to reception told that they were full and nothing could be done
Comfort, location, free internet.
Staff were very friendly and helpful
cleanliness and comfort
Very clean and comfortable. The facility is good and good location. It's convenient to reach the downtown area. No.
The hotel has recently been renovated and was very clean and comfortable. The staff was generally good to excellent. There were not enough personnel at Reception when checking in and checking out. Epsecially when there are tour groups at the hotel, it is essential to increase taffing at the Reception desk.
The location was great. The suite was very well equipped with cooking utensils, drying rack for clothes, blankets, dishes etc. It was quiet and comfortable. It was good value. Convenient to supermarket.
It was probably the best breakfast ever offered at any hotel I've stayed at in France. The waiting staff however, seemed a bit clueless - not noting all the used dishes stacking up on the tables and having to ask them to fill up the milk and hot water flasks. Also, a tramp followed us into the hotel one day, through the parking garage. He went straight to the garbage room and started raking around. When I mentioned this to hotel staff, they said they were aware of it and allowed him to do this. Although he seemed harmless, I felt this innapropriate in terms of the access he had to the cars and also that he could gain directly into the hotel!
Great location, good for a weekend visit to Aix en Provence, or longer. Cooking facilities in the room were excellent, as was the manner of the staff of the reception desk. The corridors of the hotel are in desperate need of refurbishment.
excellent location: most of staff very helpful only provide 1 roll of toilet paper per stay and do not provide automatic dish washer soap: need to buy both at market:
Friendly staff, easy access, perfect location and nice, spacious room with kitchenette - in my opinion the perfect choice for exploring Aix-en-Provence
Got in after reception closed and had to have taxi driver call for instructions on how to get in room.
Very well located, close to the city center and all the shopping and restaurants. Has its own parking lot so you don't have to worry about not having any place to park. The hotel staff was nice enough to help us make a few calls for restaurant reservations. The room is quite sizable for Europe's standards. The room was okay clean and average, don't expect too much. There's only one elevator and so it's super slow and it smells bad.
Personnel was friendly Not clean (bathrooms); there was mildew all around the sink and the shower head was about to come out of the the wall. Towels were not the cleanest either. There was hair everywhere.
it's better to making your own meal in your room because it's very hard to find one interesting restaurant in town. I have to wash all cooking appliances. They all kinda dirty,and got a lot of stain.
close to city center,friendly staff,good facilities, Nothing at all
Idea of having our own kitchen facilities and its location Although I booked well in advance and requested both - the lack of a double bed and no smoking apartment on our arrival. The lack of any housekeeping for a 6 night stay when you get daily service for less than 3 night stay. having to empty our own bins.
Great location and good sized room overlooking the amphitheatre. We decided to change the room, which the staff were very accomodating in doing so. Good breakfast and hotel facilities.
Perfect location for us: close to the thermal spa, not far from the Cours Mirabeau and tourist office, delicious restaurant 5 minutes away (Le Petit Verdot). Friendly and helpful front desk staff.
Very friendly staff and the central location. 1) No single hook in the bathroom. 2) We got exactly the same breakfast during the 5 days of our stay which was served on a tray (no buffet). 3) No lift. 4) No single English TV channel (minor disadvantage)
It's located center of the vill and close to bus stop of T.G.V.,,,but calm. When I reserved this hotel , I noticed that there is under renovation. Because you said so. First night It's old room, we were not comfortable. So, next day I asked so. They changed to new one. We are very appreciate .
location and large room entrance to hotel - stairs are very tired and stained
Excellent in every way. On arrival receptionist was wonderful - happy and helpful. Very comfortable hotel and in such a great location - couldnt be better. We stayed on for a fourth night because we liked it so much We honestly couldnt find any bad points. However, we think your website does not do justice to your hotel. It was because of guest reviews that made us decide to book the hotel
Room was to a very high standard, very centrally located and although on a busy road, the two windows with double glazing kept the sound out. Some of the staff were a bit rude but all staff provided the service they are meant to.
Location Poor sound insulation
Nice and clean, reasonable value for money. only stayed one night and no complaints, it was perhaps a little noisy in our room next to the street, but it really wasn't that bad
The hotel staff was particularly very nice and the location is great.
Excellent location, V. short walk to the Cours Mirabeau and the main sights. Friendly receptionist, and nice big rooms for the price. Decent value for money. Nothing to major, if being picky the bathroom could have done with a shower curtain.
The staff was delightful, helpful in finding the best restaurants, suggesting the best route to our next location, overall for 2 non French speaking tourist just wonderful. Also loved our room! They need to explain on the web how to access the hotel by car if you're driving as the road is accessible of you know to ask to enter and also how to call for access to the side road, barriers do lower to allow for access.
Excellent location (if a little difficult to find) and if you want a genuine Provencal experience (in other words if you hate Hilton style country anonymous hotels) this is a great choice. Donlt be put off by lack of parking as there is loads of new parking (follow signs to Rotunda parking) within an easy 3 minutes walk of the hotel. It is very noisy outside all day and all night but well worth it for the setting and for being the heart of what is happening. Bring ear plugs and enjoy it.
Location, location, location. Located steps from the main street, Cours Mirabeau, but on a little plaza with wonderful restaurants and night life. Windows were modern and closed out all sound when needing to rest. Staff was most helpful. Air conditioning malfunctioned while I was there, was unable to cool room during fairly warm weather. Notified front desk, but unit was not repaired in the week I was there. Other coworkers attending the same conference had no such problems, however.
Wonderfully located old hotel with a charm of its own; a gem in the most "happening" place at Rue Espariat in Aix. Within walking distance to historical sites, markets, tourist information centre and eateries. Thank you to the reception and hotel staff who were very helpful, friendly and obliging. As I was visiting Aix with my mother, the location of the hotel is exceptionally good for those who can't walk the distance. I will definitely come back for another stay. Don't expect much of the interior of the hotel and the rooms-basic comfort as this is an old hotel,soak up the old charm. The location and wonderful hotel staff makes up for everything.
The location was good and the staff were friendly and helpful. The overall look and feel of the hotel is dingy. The window in the room provided very little light, and there was no window in the bathroom. The shower had a brown spot on the floor and we didn't feel comfortable using it.
The location was perfect to explore te old part of Aix-en-Provence Time allocated for breakfast was very limiting
the stuff was very nice and friendly.
this hotel is not up to your usual standards difficult to find, facilities not good and not value for money
Location of hotel was excellent in a small square just off the Cours de Mirabeau. Hotel is currently being renovated so a lot of restorative work. Our room was perhaps a little "tired". Parking in Aix is rather expensive
Location in the center of Aix. The room should have a safe.
At the heart of the city therefore great location. Good hotel for the price we paid. Double glazing so you don't hear a sound on the street which is hard to find in central hotels
It is an attractive, classic hotel with lots of atmosphere, right in the heart of an interesting city, and next to the old town, near many restaurants and brasseries and a good market. There was no wifi in the room (although there was a computer with internet access in the lobby) and no hand towels were provided, just big bath towels.
Spatial room (403). Courteous service. Central location. No.
The location was excellent being in the heart of the old area and near areas of interest. The parking was very convenient. The hotel and room was clean. The hotel was warn. It can use a makeover.
location shoddy, poor quality facilities, hairdryer hanging off wall
Good clean room reasonable size with refridgerator, staff very helpful, parking excellent and nice pool Charged extr for pool towels, and to use the spa
Good position of the hotel
big clean room, in the center of aix. big bathroom. When I'm on a business trip I need wireless internet. They didn't have complimentary wifi and that is a big minus for me.
The room allocated at the first it smelled badly, thus, I asked change the room.
Very Central Located! Clean room The hairdryer was old and didnt work very well. No good shampoo and body wash.
Central, not expensive considering the location Our booking had been lost when I called to find out about car parking, but apparently it turned up later in the day
Excellent location, very friendly and helpful staff and very good value for money None
The staff were friendly and helpful. The rooftop terrace was wonderful.
Hotel was clean and staff were friendly. Very central...brilliant location, yet not noisy.
This is a hotel and should not be classified as a hostel.
Great front desk! Not enough electrical outlets. The one in the bathroom hooked to the hair dryer didn't work. Only one outlet in bedroom.
The friendly staff
Central,clean,staff competent.I Asked if we could buy one of the bath towels as it was of a type my husband likes but can't find in England, and the manageress made us a present of it - nice gesture. Hoped for double bed but got twin beds - however,we only booked the night before and were lucky to get a room.Hotel garage had no space,although I had booked it. However, staff directed us to local parking at similar price. Room was on busy street with uneven road surface,very noisy. Rather expensive.The lift is tiny.
Very good location! Very near to the city center The Garage is to small and is impossible to get out the car!!!! In a garage where could stay only 5 car tre were 12!!!
Hotel close to the old district, shopping etc. The staff was very good and helpful.
Friendly staff, clean, reliable services. Excellent value and location. Breakfast service was lacking. Old coffee, no table service, had to wait for fresh croissants. For the price it was correct but lacked appeal.
Its location, reception the staff were very helpfull and pleasant
We thoroughly enjoyed our stay at La Bastide Du Cours and it was everything we'd read about. We were looking for a city hotel,close to shopping and amenities and the hotel provides that. It was serviced daily, the restaurant was very good and staff helpful. We will definately stay again when next in Aix. They need to ensure that leftover foodtrays dont lie on the floor of an annexe room for all hotel guests to see on passing.
The room was fantastic - comfortable, cosy, great interior design, very quaint. It felt like a luxury B&B. The location was great too - right on the Cours Mirabeau. Our room had a standing bathtub with no shower curtains. While it looked nice, it was woefully impractical. Every time we took a shower, the bathroom floor would get completely flooded. We felt really sorry for the poor cleaning lady!
When we first arrived we thought because there was a noisy restaurant on the main street that we had made a mistake. The hotel is actually in back of the restaurant across a pretty courtyard and is very quiet. Our room was beautifully decorated including some 18th century antiques. We also had cable TV including BBC. The hotel is within walking distance of the Gare/bus station.
The location was excellent. I have stayed here twice and the first room I stayed in was so lovely and charming, the second not as much, with a very small toilet and a slightly more dated feel. They do have nice touches, like bathrobes and comfortable beds. The service left a bit to be desired. It would have been great if they had some movie options on the television.
The location and the food at their restaurant. The hotel plays second banana to their restaurant. all the hotel employees are always in bad mood and complaining about the lack of interest by the owner. there was no tv when we arrived and the stairs were twice or more higher than we were told.
the staff was polite & helpful. the location of the hotel is superb, and puts you in the center of all the energy that is aix=en-provence. no negatives. everything was fine.
Location at the heart of Aix en Provence. Close to all shopping, restaurants and the Art Museum. It became quite noisy on Friday and Saturday nights, as the hotel is on Cours Mirabeau and has a large restaurant just below the windows.
As many of the earlier travelers already said. This is a hotel attached to a busy restaurant. As a hotel, service is almost non-existent. But give its great location and the price, you can't really complaint too much. You get want you paid for, that is a great location. The food at the restaurant looked good, but we did not try.
central location, quiet courtyard room, attractive room, great bath!
Rooms are large and beautiful. Everyone is accomadating but it is really a restaurant with rooms above it. There is little service and rooms on the front are very noisy. The help did anything we asked for in the way of reservations and information but all is done while serving the restaurant patrons. Quirky and charming.