Would you like to save as your currency permanently or for this visit only?
I would like to give thanks and dues to Mexican hard working people in resort who work hard to make us comfortable. Yes, I'm paying them but not everything has to be about money. Rooms are clean, services are acceptable and food is good. No opinion about alcohol since I don't care about. Resort is large and it's a good place to go for a long walk. Now about "Luxury" what makes this resort "Luxury" is proximity to the ocean and beach. There are same units in the resort but they are no different then the "Luxury" units the only difference is distance to the God made luxury ocean an beach. Would I go again? Yes, only if the smoking situation is improved. The biggest issue I have with resort is the smoking policies and lack of enforcement. There should be segregation between two groups. I'm not going to lecture here anyone about harmfulness of 2nd hand smoke. I came to enjoy fresh air and not the smell of tobacco. Another place is where smoke is an issue is transportation cars where people just sit and puff smoke in your face. In my opinion lack of rules and enforcement on smokers tells me that the only thing that resort cares is money. This is my biggest turn off with the resort and if I had to book again I would look to resorts that have enforcement non smoking rules.
Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it. The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.
We started off on a bad note with this resort. Arriving on a Friday, the resort was ok, but we realized quickly that we should have booked an adults only (we have no kids). It just so happens that the resort offered us a promotion to switch to one of their adults only sister resorts (Silversands or Maroma). No strings attached, the offer was that we would stay the night at Dreams, then check out in the morning and be transfered to whichever resort we picked. In addition to this we would receive a voucher for 6 free nights at the resort. I had heard good things about Silversands, so we decided to transfer there. We kept our bags packed and just kinda ho-hummed around the remainder of the evening. Getting to our room we realized the bathroom door wouldn't shut, and the shower leaked. Thinking we wouldn't be there but one night, we just dealt with it. Saturday morning we woke up, had breakfast, and headed to the main lobby to check out. After waiting for 20 minutes to see a manager, they finally informed us that they couldn't transfer us to Silversands until Sunday, due to the fact that there were no rooms available. I then asked if they could transfer us to Maroma. The manager called but they were full. I asked why they offered the promotion in the first place and stated they would transfer us Saturday when they could not fullfill their promise? The manager only said, 'I understand you are upset, but we will transfer you in the morning.' I was extremely mad! Mostly because we couldn't unpack due to leaving and couldn't really relax because of the whole mess. Basically we lost 2 whole days of a relaxing vacation. :( After being informed we would be staying another night, we asked to have the bathroom door fixed. They had to pull off the upper retainer & part of the wall above the track for the door. It looked like a construction zone! Then our safe stopped working, and we had to call someone to come fix it as well. Food was mediocre at best. Staff (besides the front de...
The hotel is all right, it is really small and there is not enough events to keep you busy (they repeat a lot every day). The restaurants are just Ok, I bet you can get a better place with much better food for less money. The hotel pictures does not really show what you really get. We pay for ocean view and we get only a view of half of another apartment and half trees and some blue spots. The Italian restaurant is quite good but the other ones are just Ok. Be prepare to expend a lot of money because any event is really expensive. For the dolphins I really advise you to go to the Marine and do not use the one close to the hotel.
This was a great place to stay. The staff went out of their way to make us feel welcome every day. The entertainment provided ranged from a rock concert on the beach to magicians and clowns. The food was good, the room was good, the scenery was good, and the beach was great. There is a reef in front of the hotel which made for great snorkeling. We walked to the marina and the shops about everyday. We walked down the beach to a couple other resorts to look around and quickly decided that the Dreams was the best by far. This resort is VERY kid friendly which makes it a hands down choice for families. We will definitely go back!
Great resort. Friendly staff. Food quality is amazing(especially at Brazilian restaurant). Plenty of activities for kids. Professional night entertainment (not like most hotels that give you hotel staff shows). Pool was quite dirty especially later in the day. Beach was nice considering it is a Mexico coast line. Definitely will go back.
The hotel is old and the restaurant service is terrible , it takes 1 hr -and sometimes longer- to get your food .
Overall it was very good. More english tv channels would be nice .
Wonderful place to stay-------------------Enjoyed it very much!! Staff was always helpful and friendly-------------
I expected more luxary from a Dreams resort and more entertainment choices. What they did have was good they just did not have enough variety for a 9day stay. Our room was adequate but it did smell strongly of mold and on our last day we actually saw mold on the ceiling of the bathroom. Staff were fun and friendly. Food choices very limited and portions very small. Others at the resort we met said that the Cancun and Cabo location Dreams are definitely better
Only one complaint, but I feel it's fairly significant... My time is valuable. Only half of the restaurants are open on any given night. This resulted in waiting an hour and a half to get seated for dinner or being stuck with going to a buffet. I get it, if you only open restaurants on select nights they can reduce costs by not having to staff a couple of them. Additionally, the delay in seating encourages people to go to the far less expensive buffet where the food was average at best. I've stayed at the Dreams in Puerto Vallarta and was ecstatic about my family's experience there. Upon check-in this time, we were told that our room wasn't ready and we'd need to wait about 20 minutes. We came back in 25 and were told it would be another half hour. We waited the additional 30 minutes and STILL had to wait another 15 minutes. The staff in Puerto Aventuras was INCREDIBLE just like in Puerto Vallarta, but managements decision to cut cost in staffing at the expense of a vacationer's anticipated free time is enough for me to book my next trip elsewhere. Also, one night between 5:30 and 6:30 ALL of the restaurants were closed and your only choice was an hour long wait for room service. The all-inclusive resorts in Mexico are bountiful. If your time is valuable to you, choose a resort other than Dreams.
We just returned from staying at Dreams Puerto Aventuras. We LOVED the resort! ALL of the employees were so very nice/friendly/fun. It was a great experience. The entertainment staff is unbelievable!!!!!!!!!!! We had way too much fun! The food was great also. Lots of activities if you want to keep busy instead of just laying on the beach. All the employees were the best. Twice a day maid service (without asking), great Spa, shopping close by, never a dull moment!!! Our only complaint, which is not the fault of the resort, is the noise level late at night and into the early morning hours. The party people/late nighters liked to congregate right below our room on the steps leading out to the pool area and it was very hard to sleep. We got up and said something to some of them and called the desk a couple times. The lobby area was very noisy too during that time. Unfortunately, you can't fix stupid and some people just don't realize there are people trying to sleep after midnight.
Our stay was for a wedding we attended. The hotel was smaller, but still provided a lot for the size. All the restaurants are included with no reservations, but the food was good compared to great. Portofino was the best. The buffet was just eh ok. So, there's a bit of trade-off there. The room service was great and always came when quoted. There was no pressure to tip-but we did. There were more kids here than we preferred, but there were kids in our wedding party. It was a fantastic wedding venue location. Location was great overall. Premium liquors are served. Make sure to book a transfer because no taxis will go that far from Cancun. We dove the Cenotes, went to Tulum, and went to Xel Ha with ease. Overall, good time.
Stayed 4 days on our way to Cancun. Dreams P.A. was a great way to the start of a 10 day vacation. Resort was on the smaller size which we found was a plus. Everything was just a short walk away. Checkin and checkout were very quick and efficient. Did not linger to hear the sales pitch and it never came up again throughout our stay. We had booked a marina view room but were delighted when they gave us a free upgrade to an ocean view. Thought it was our luck day until they brought in the dolphins and released them into the waterway at the marina making our original room now a dolphin view.... The pools were very clean but cold and the beach small but lovely. There was plenty of shade to be found if needed. The bar service was great and so was the food especially at Portofinos the Italian restaurant. We did have a few problems with the room. There were several times whem the toilet would not flush and most of our stay where the shower would take an hour to drain before wife could take a her shower. The room itself was nice size and the bed was super comfy. The employees were always very pleasant and really strove to please in ever way. Kudos to the entertainment team who strove to keep the day moving along they really worked with all age groups. Overall this was a very relaxing and enjoyable resort with good food, good drinks and good people. Would love to go back someday.
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Supurb beach, great facilities, quiet and relaxing, adults only, lots of variety in the food, which, for the most part, was well prepared. tv reception was poor to non-existent but free wifi was great
BEACH! Absolutely fantastic beach. White sand as far as the eye could see, as well as in the water. You stand in white sand in the ocean which is great and also its very clear. I was standing in chest high water and I could see my toes. Plenty of chairs for everyone and plenty of room to spread out and relax. Room and bed were very comfortable and shower/bathroom were good as well. If your trip is for great relaxing beach this is the place. The food was pretty sub par and the wait staff was very slow and often forgot to bring your drink. They were all very nice just inattentive. They served the same quality of food and the buffet that they did in the restaurants so there really isn't a point to them. If your trip is to be wined and dined, this isn't the place.
The entire experience was mind-blowing. The food and drinks were ever-flowing, and unbelievable, the activities were fantastic, and the resort itself was one of the most beautiful I've ever stayed at. The language barrier with some of the staff was a bit of a drag, but once you found the right people it was smooth as could be.
This has been our favourite beach for the last 13 years. We have been to the hotel for 9 years, the hotel has improved , we still enjoy the beach and sea most of all.
Excellent location. A relief to be at a resort for adults only. Excellent staff, surprisingly excellent food and services. Highly recommend as a place to decompress in a few days-we were there for 5 nights and enjoyed everything except gaining a few pounds in weight!
Pool bar service was great
The food at the grill was excellent. Awesome pool area and good drinks. Great value for the money. Beds could be a bit better. The mattresses were not very supportive
Wonderful hotel all inclusive. Fantastic beach, good staff, nice bars This hotel is not in Tulum or close to it. It's in the middle between Playa del Carmen and Tulum. They've not windsurf available as they tell.
It's a really nice hotel, good food & great selection of branded alcohol! Would reccomend it if you would like to relax and get good value for money. But do book on internet, dont try to go to the hotel with no reservation as they have much higher prices No complaints really, all good! But coctails are far too sweet so you need to explain to barmans exactly what you want!
Resonable price for good service.Good location. Only one of 3 restaurants has a realy good food.This is close to the sea-side restaurant. Two others is suitable for breakfast only. Fresh water is very poor quality.It's realy salt.. And for drinks also.
The resort is on the small compared to others but I like it better because you can walk anywhere in just a few minutes and the staff gave us excellent service! The grounds are very well maintained and there is wildlife everywhere, also the beach is beautiful!!!! We got the privileged package which gave us access to a wonderful beach front restaurant called bloved which had excellent food and drinks! Will def visit again! they train the staff to push their time share pretty hard and they will try to set an appointment for you to attend a one and half hour sales presentation, we had just arrived to the hotel and wanted to go to our room after a long trip so it was a little annoying to sit in the lobby for 20 min with the person trying to set the appointment.
Beautiful location, lots of trees and wildlife :) you feel like you are away from the world and on vacation. Rooms are clean, beds are comfortable. Not too crowded. Adults only. Very good entertainment staff from Vera Club offering nice activities (yoga in the morning, dance lessons, water polo etc). Juice bar on the beach was great. And the waitresses serving the beach and pool area are fast and polite, asking you if you want more drinks all the time - which is great when you are in vacation. Food was average. Nothing super exciting. The Asian restaurant and tapas bar was probably the best. The waiters and service are not as great as in other 5 star hotels - slow and unresponsive, not always with a smile ( most didn't look motivated, perhaps it's the tip situation since most of the Europeans in the hotel don't tip). The beach is very nice, although the sea had a lot of seaweed when we were there in August. And the little cherry on the top - Catalonia has this new concept of premium service so some of the areas, restaurants, best seats with best view and quality liquor were not available to "regular guests of a 5 star hotel" and only available to "privilleged ones" -seriously I would change the choice of words - you don't want to hear "sorry these seats are only for privileged guests".
I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
Although it wasn't the fault of the resort it was disappointing that the beach was covered in seaweed they could not keep up with cleaning it and it prevented us from enjoying the beach
Outstanding hotel, the staff were great. Had a small trouble at check in because I booked last minute but other than that everything was excellent.
This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again
Location entertainment staff spa attentiveness value , rooms felt secure Third world country ,phone didn't work at first ,water problems during rain at room door entrance ,room safe had to be fixed ,constantly asking for every meal and service for room number , prices for water sports were not fixed but negotiable
front office staff is terrible. when checking in they wanted to give us a room at the nick price resort, telling us the resort has no rooms. when we insisted they " found" rooms for us. wanted to place us very far from the beach units and told us we had to pay add 79 dollars per night for the beach units even though the place was empty. we waited an hour to check in, another 30 minutes for towels and 3 bottle of water ( 3 bottles for 4 people - go figure). tried to talk to the manager on sunday - not there, monday - not available. pool is ice cold. could be a nice resort but our experience will result in never going back to the Mareazul.
Its on the beach, staff was extremly nice-amazing. The beds were hard as rocks. The food needed help!
Is beachfront but the beach is the marina so it's stinks like sewage and the water is brown not blue and full of boats.
Yoshi the bar tender at the sports bar is an amazing bar tender. Hotel is close to everything in the area. They push too much with buying a time share "wait they don't call it time share". Just say ur not interested and they'll leave you alone.