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The location, the staff, and the mall Cannot stream my iPad and iPhone to the tv
It wa dirty!
STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
all were ok specially the front disk staff & room service staff nothing
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
Great Rooms, Close to Shopping and entertainment areas. I liked all
close to shopping
Everything was perfect amazing hotel very clean classy and luxury Nothing at all
i didnt like the location of the room .. its was 5 min walking from the left ..
Everything, hotel was very comfortable and had a great location No
service was fantastic got upgrade as hotel wasn't full.
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
I like it all, every thing was wonderfull none
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
Don't offer breakfast included. Bad service in the check in.
Location not convenient to tourist attractions Room carpet not clean This is not a 5 star hotel Poor parking arrangement
This guest did not leave comments about this hotel.
Location The room sairvces
Nearest Emeirat Mall
it was clean Wasn't aware that the breakfast wasn't included even though on the hotels site all rooms come with breakfast. I also wasn't pleased by the policy of having to provide a certain type of ID for my guest even though the room was in my name.
Large room, large bed, friendly people at the door. Very complicated check-in and check-out procedure, and not everybody at the desk knows enough about it. No facilities to change in health spa and pool. Very unattractive location. The park-like environs on the website aren't there.
perfect reception. modern accommodations
Nice decor and ample room space & facilities. Parking was great. Restaurant food was not bad and affordable. Hotel staff should be lenient on check out time esp if you arrive after midnight.
Bad hosptality by reception steam bath not valid
The location of this hotel is really nice because it's not far away from Emarits Mall just 5 mins walking Well inside the room there's no WiFi just LAN cable for free of charge but in the Lobby they have WiFi but you have to pay for AED 20 per half hour it should be free of charge like other hotels
Rooms & the location of the apartment. Breakfast
The hotel is well suited to short breaks in Dubai. The room was a good size, well equipped and easily accomodates 4 adults. It is within walking distance of Mall of the Emirates and an easy car journey from the beach and Wild Wadi. The road system around the hotel is frustrating due to the one way system and poor signing. The hotel would be better served if it could place a small sign near the traffic lights down the street (not unlike the hotels in the marina area).
The location and spacious rooms. The maintenance as one of the floor tileswas broken and not fixed properly.
The Health Club was very good, and the thai massage lady was exellent The time it took to check in and check out - it was too long. Also, staff were not clear about breakfast charges in the first instance. The hotel was busy and I was asked about three times when I am checking out - I found this very annoying especially as it had been previously agreed that we could check out a lat
the service was too slow. Hard to get Taxi or transportation. They should have transportation to and from The Mall of Emirates because the Taxi drivers cause a lot of troubles taking us there because it is close to the place.
To be able to cook our own food in the apartment and the location near to the Mall of Emirates. Not much choice at breakfast.
We received a free upgrade directly offered by the Front Office Agent.
Spacious, clean & worth the money you pay for
Very reasonable price for a 3 bedroom apartment. Nicely put up rooms and pleasant staffs.
Spacious, affordable, and met all of my family's needs.
Nice location and near emirates Mall for shopping and relaxation
The hotel is near the mall of emirats , shikah zaied road, jumaira. All withen 3 min by car. Dusty balcony
cleanness, room design, room space, room full of all guest needs, parking,hospitable front desk. Slow service, tried to charge me for phone calls which did not complete (no answer at the other side)
location its close to the mall , nice and polite lady in reception and nice swimming pool guy very bad and poor room service and house keeping
The staff were very friendly, I was upgraded to one bed room suite which was big enough and clean, the service was very good. extra care should be given to the swimming pool and its cleaning.
The hotel was nice and clean. Very good value for money hotel.
The early checkout
Calm and clean The rooms are not cleaned properly even after we tell them. Also there noise at late night.
The front of house staff are efficient, friendly and helpful. The studio was exceptionally clean, comfortable and everything worked - including the fee wifi. I would always suggest that you take an adapter with you anywhere in the UAE No mugs to drink from, only small coffee cups. and 3 appliances for one socket - small no big deal gripes!
It is very new hotel however there are a lot of things that needs to be developed. Location is not so clear, there is no hotel Logo. No Telephone, they just gave a mobile!! to call them yes, i have booked one night and during my arrival i change my mind and i extend it to 6 nights and by the next day someone call me to evacuate the hotel for municipality issue. and unfortunately some one from their staff change the contract that i signed from 6 nights to one night. which reflect a bad attitude.
It´s new. Staff is excellent. Have parking area. Difficult to find.
Friendly staff, clean rooms, great value, very pleasant stay. Couple of towels in kitchen would have been nice.
clean and suitable for couple of days only
Clean - close to every thing Staff
clean rooms. nice furniture. the hotel information on the website said that the hotel is walking distance to the mall of the emirates when it was actually a bit far. it would have been better if they had specified how many kilometers or so. the hotel was also fairly new, so a lot of the services were incomplete in the hotel (the pool, the hotel sign), also they started fixing the sign early in the morning while we were sleep
The staff were pleasent and friendly, the rooms and service were outstanding and nothing was to much trouble, even attending the room late at night to sort the internet for my wife
It has ample parking space. It is easy to find the hotel location. It has sufficient lift facility for access. i think the lighting condition in the kitchen area requires some improvement.
Frendly stuff, responsable elevator It was not soundproofed, you can hear cars' sound
The location was good. lack of staff, found some staines in bathroom towels (twice) and the internet was very poor, disconnecting and very slow speed.
The Internet was fast and the hotel staff were very helpful, friendly and available. They need bowls in the room as they have everything else. Also going into the underground parking is a little tight, but then again it is great just to have the free parking.
The rate of the hotel is perfect. + Free WiFi + Large rooms + Best for families + Cheap breakfast buffet.
Very convenient location for shopping and the metro. Good value for money; the apartment was very spacious, parking facilities available and the staff were pleasant and helpful We could not get the free wi fi internet connection in our room and although the staff did try it was not available throughout the stay. Fortunately it was not imperative for us.
The restaurant should definitely be improved. Even though the place looked nice, the food was awful. I wouldn't recommend it to anyone to eat there.
Provide internet access in the room. To access internet in the lobby or dining area,you have to use passwords provided on slips of paper and it only last for one hour, Net access is common now; business travellers don't care about the additional charges but having to reenter a new username and password every hour is very annoying. Breakfast needs improvement and improvement in internet access
small suit and not comfartable for family stay small suit and not comfartable for family stay
It was nice stay & staff , service was good and rooms are well maintain and bathroom toiletries are best. Breakfast was not up to the hotel standard. for pure veg no hot menu was available. should be buffet breakfast and variety for vegetarian.
Hotel was clean and the staff were very helpful. Check in was very fast. Moreover, the hotel location was good, it was in a walking distance from Mall of the Emirates however a little far from other attractions such as Burj Khalifah and Dubai mall. In general it is a good hotel and I recommend it.
Layout of suite was very inventive.Pool area was well designed with water features and very comfortable loungers.Did not get time to use the gym but noticed Powerplate machine. Free internet,games and library was excellent. Staff generally very efficient and friendly Limited choice of food for buffet breakfast in Ibis. No bins in the bathrooms. Air conditioning not very good in the suite. Got the impression that staff member dealing with check out didn't really know what he was doing!
modern and clean. this is a new hotel I hope still like this. one bathroom and one shower separate. Internet charge is extremely expensive!
Quiet , professional business hotel with lovely helpful staff in a great location in Dubai. The pool area is very small with only a few loungers and these are usually taken by 10am by the sun worshippers who stay for the entire day which means then you have to get a taxi elsewhere to catch some sun.
Price is very good and the room is 5 stars although the hotel arted as 3 stars by Dubai Gov. Housekeeping is very bad, they do not replinshe the dialy consuemables items at the room.
every thing was nice except the bed the bed was not comfortable at all... i had to sleep in the sofa all nights
Lovely room, food very good, bar staff service excellent ( olga first class service) deli food always good, pool very clean , Not enough sun loungers, no crockery or cutlery in studio room therefore micro wave and kitchenette useless, my husband asked for early check in weeks before, we waited over 3 hours for our room and one of the receptionists tried to make us have a classic room instead as they had double booked( but they didnt tell us about the double booking)
I like the design of the rooms, lobby is also fine. I think they have some kind of drainage problem, water does not go as fast as it comes.
the parking I waited an hour to get my room after demanding an upgrade and waiting that time with a crying baby!!! stupid design layout of the toilet seat almost next to the bed
Very Comfertable, Affordable, and Clean. Perfect location if you have a car, near mall of the emirates and kind of in the middle of all other activities. I read reviews befor booking and because of its price compared to other hotels, i kind of hesitated thinking it wont be as good as the others. However, it Really exceeded my expectation. Would definitely go back again. Very Recomended. Walls seem to be very thin. I could hear the sound of the shower of the adjacent room early in the morning. Wasn't that bad, but still could hear it. You need to have a car, the nearest metro station is not that close.
Nice lobby Decent staff Decent rooms Decent price Paid Wi-Fi Paid Breakfast Inconvenient Location
the pool on the roof is very relaxing and the location next to Mall of the Emirates, i hope the prices stay like they are now. lack of restaurants in the hotel, but then the area is packed with many choices of food.
Good location and clean
the hotel was nice and clean ,also its near to shopping mall (emirates mall) and other in New Dubai
The location, parking facility, room sizes were generous. Very poor breakfast quality. No addtional services such as food, drink in the evening. Internet did not connect on several attempts. Very basic as a hotel.
iit's near Mall of Emirates and a few minutes drive going to Jumeirah Beach, Burj Al Arb and Atlantis. no breakfast included
The apartments are very comfortable and fully equipped. It feels like home. There should be dvd players in the rooms and Wifi should be free. Also, the reception is not always staffed and service is incredibly slow. My key card was not working and I had to wait an eternity outside the room until someone came to give me a new one.