Reviews for Alamo in Ann Arbor
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Sep 21 2016
Car was not clean & the charges were very high for
Pros: Car and easy rental
Cons: I was informed that I will be charged for 1 hr additional for 15 min delay. However I was charged more than 50 % of the daily rental charge. Also during pickup i have informed that i may delay in returning the car by one hour and the service personal said that he will accept the one hour delay without any additional charge. however i was charged as explained above.
Sep 20 2016
Cons: I went into Alamo the day of my reservation and they said they didn't understand how I was quoted the rate given on Kayak. They wanted to charge me $70 more. After arguing for a while, they agreed to reduce the price to the original quote, but not give me my second driver. I was very disappointed with their reservation system overall.
Sep 5 2016
The office was closed
Pros: To get a refund, at least. The office was closed and nobody told me when I rented the car. Spent an hour on this, getting there and getting back, talking on the phone with their operator, who took 10 min just to acknowledge that the office was closed, something that already knew. And they did no offer me any thing helpful. At the end I spent so much time that I was not able to do what I wanted to do on the day. And I payed two Uber.
Cons: Their lack of professionalism, renting cars in closed offices.
Jul 9 2016
Pros: Price. Great customer service