Reviews for Alamo in Providenciales
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May 7 2017
Pros: Was upgraded from intermediate class to luxury/full-sized with no price increase
Cons: Alamo staff on 2 occasions told me to ignore the low pressure warning for R front tire as the sensor was malfunctioning. Guess what? You're right: the R front tire was flat on day 3. The sensor did work. Called for assistance: no answer. Called the office: no answer. My fiend and I then changed the tire, using the spare donut-tire which was low also. Made it to a service station and properly inflated the spare. Needed directions to the main office as they had no sign on the road. Agent at office said no phone service as electricity was out. Ever hear of cell phones? Everyone in The T&C has one. Turned car in at airport at end of vacation and asked for consideration for 1 day's rental fee. The answer from the agent was " No". I then stated that I might dispute the rental fee when it appeared on my credit card statement. I was then told by the agent, after a phone call to her manager, that if I disputed the billing thru my credit card company, my name would be passed to all rental car agencies on Provadenciales and I would never be able to rent any car in the future on the Island. Now, that's a threat if I ever heard one. What customer service ?
Apr 30 2017
Cons: Waited close to an hour to pick up the car
Apr 15 2017
Car not available upon my arrival
Cons: After waiting in line for 40 minutes, I was told that my car was not available. I asked for it to be ready by 1 pm. It was well after that time. When I asked how long it would take to have the car ready for me, I was told they could not give me an answer, since the previous renter had returned it late. I asked it the renter would be getting a late fee and was told yes. I then asked if that fee would be passed along to me for all my trouble and was told no. I was then advised that I could rent a car quicker by going to another rental company! This is what I decided to do. So I will never rent a car from Alamo again
Feb 22 2017
Worst rental car experience in my lifetime
Pros: The car was clean on the inside.
Cons: The clerk at the pick-up desk was rude and unwelcoming. It appeared that we were inconveniencing her. The check-in process was longer than usual and when complete, we had to wait another 20 min for the car to arrive at curbside. The car we were given was an old, uncomfortable vehicle with 116,000 km on it. The drop off process was equally disappointing. I did exactly what I was instructed to do and yet the staff treated me like I was doing everything wrong. The same unfriendly clerk who checked us in was there to check us out. She was even more rude during the check out process. We often choose Alamo for our car rentals. Probably never again.