Reviews for Alamo in Providenciales
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Apr 15 2017
Car not available upon my arrival
Cons: After waiting in line for 40 minutes, I was told that my car was not available. I asked for it to be ready by 1 pm. It was well after that time. When I asked how long it would take to have the car ready for me, I was told they could not give me an answer, since the previous renter had returned it late. I asked it the renter would be getting a late fee and was told yes. I then asked if that fee would be passed along to me for all my trouble and was told no. I was then advised that I could rent a car quicker by going to another rental company! This is what I decided to do. So I will never rent a car from Alamo again
Feb 22 2017
Worst rental car experience in my lifetime
Pros: The car was clean on the inside.
Cons: The clerk at the pick-up desk was rude and unwelcoming. It appeared that we were inconveniencing her. The check-in process was longer than usual and when complete, we had to wait another 20 min for the car to arrive at curbside. The car we were given was an old, uncomfortable vehicle with 116,000 km on it. The drop off process was equally disappointing. I did exactly what I was instructed to do and yet the staff treated me like I was doing everything wrong. The same unfriendly clerk who checked us in was there to check us out. She was even more rude during the check out process. We often choose Alamo for our car rentals. Probably never again.
Feb 19 2017
Pros: The convenience of pick and drop off was great. Everything at the airport.
Cons: We were a bit early for pick up but even at that I thought the wait for our auto was a bit long.
Jan 15 2017
Pros: The agent at the desk,Julian H was extremely helpful.
Cons: When we returned the car, we were told to just leave it in a lot and we would be e-mailed a receipt. I prefer written documentation when I return a car that it is in satisfactory condition.