Reviews for Alamo in Providenciales
- All reviews 100%
Feb 22 2017
Worst rental car experience in my lifetime
Pros: The car was clean on the inside.
Cons: The clerk at the pick-up desk was rude and unwelcoming. It appeared that we were inconveniencing her. The check-in process was longer than usual and when complete, we had to wait another 20 min for the car to arrive at curbside. The car we were given was an old, uncomfortable vehicle with 116,000 km on it. The drop off process was equally disappointing. I did exactly what I was instructed to do and yet the staff treated me like I was doing everything wrong. The same unfriendly clerk who checked us in was there to check us out. She was even more rude during the check out process. We often choose Alamo for our car rentals. Probably never again.
Feb 19 2017
Pros: The convenience of pick and drop off was great. Everything at the airport.
Cons: We were a bit early for pick up but even at that I thought the wait for our auto was a bit long.
Jan 15 2017
Pros: The agent at the desk,Julian H was extremely helpful.
Cons: When we returned the car, we were told to just leave it in a lot and we would be e-mailed a receipt. I prefer written documentation when I return a car that it is in satisfactory condition.
Jan 8 2017
Alamo did not have a car for us
Cons: Alamo emailed me, while I was already in flight, with no internet access, to tell me that they were sold out of cars, in spite of me having a reservation for over a month, and to call back the next morning to have a car delivered to me. When I arrived at the airport, there was nobody working at the Alamo desk (however every other car rental counter was staffed). The other companies tried to help me out by contacting Alamo's office, and nobody answered. I took a cab to my apartment. The next morning, I tried calling Alamo's office for over 90 minutes and there was still no answer. I eventually gave up, tried calling every other car rental agency on the island, to try to reserve a car. It was high season (Christmas day), so almost all others were sold out, but thankfully, Hertz came through with a last-minute rental due to a cancellation. It ended up costing me $400 more ( about 2/3 of the original total quoted price from Alamo), but at least I had a car, and good customer service. I called Alamo back later in the day to let them know that I would no longer need their services, but before telling them that I had already found another car, asked them to see if my car was available yet. They said no, and that there would be no rentals available for 2 weeks! The central Alamo customer service office also blamed me for not showing up the previous night to pick up my rental! I tried contacting Alamo's customer service to complain and to try to recoup from costs, but got nowhere, and only got a response after posting an angry tweet and message on their Facebook page. I was eventually offered one free day's rental (value of $60), and negotiated a second day's free rental coupon. The value of a 2 day rental is still significantly less than the extra charges I paid out-of-pocket for taxis, and a last-minute reservation, and the Alamo local manager still never took responsibility for what happened. I will never rent from Alamo again after this experience.