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This is a superb hotel. The rooms were excellent, the public areas also, The cafeteria was very relaxing, the staff very good. Breakfast was excellent. TYhe downside was the restaurant. We had dinner there and althought the staff were very good indeed, the actual meal was disappointing. There was something not freshly cooked about it. Dinner, as above. That is all. This is a special hotel.
Being originally a monastery the building was most interesting and had been converted to a good standard of comfort. There was no porterage so we had to manage our suitcases without assistance although there was a luggage lift which we required assitance from the staff to know how to work. Also, the meal in the dining room was so unsatisfactory we sent it back. To be fair we were not charged for it and were offerred an altrnative which we declined as the first two courses were so unacceptable we could not believe that any other would be any better. The people at the next table had also not eaten their meal as they found it unsatisfactory too.
This is a stylish and relaxing hotel enjoying excellent views amongst beautiful countryside. Ainsa is a pretty nearby town.
The building is very nice and unique in its design. We stayed in 1 bedroom villa which was very spacious and comfortable. The person in the front desk told us that we dont need to reserve a place in the hotel's restaurant for dinner, but in the end we were very dissapointed because there was no place for us.
The quietness of the place combined with excellent service and friendly personell. Also the possiblity to explore the Pyrenees.
The design of Hotel. The breakfast. The location of the Hotel and the nature of vicinity. The design of Vilas.The manner of the staff. The resturant working time and capacity was very limited and strange for a 5 star hotel. Internet was available in the room but not WiFi and the cable to connect to the laptop was not available. The menu of room service was very poor. There were no shelter for parking.
I appreciate that tourists should try to speak some of the lingo but some English menus would have been very helpful.
The position and tranquilty of the hotel, such an impressive building One of the best hotels I have visited
Peace and quiet. Lack of help for non spanish speaking customers. We speak english and french
Lovely building and decor. Bar and dining room staff great. Where do I start? 202 euros per night and all apparently to pay for the renovation costs and works of art. Had to pay 22 euros each just to use the jacuzzi pools-couldn,t this be included in the huge room price? Also swimming hats compulsory-another 7 euros each! Had to book a time and have an hour. Had to change in room and go through hotel in bathrobes even though there are changing rooms in the spa. Had to use pools, showers and saunas in the order and manner dictated by staff. You are stuck at the hotel as it is a long walk into Boltano, which looks horrible. Kept waiting to check in and out by sole receptionist being constantly on phone